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Communicating with impact
From engaging presentations to effective negotiation
Curated by Jenny Hazan
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How to use quotes in your presentation

How to use quotes in your presentation | Communicating with impact | Scoop.it

“First, why should I use quotes in my presentations?” Quotations offer a kind of social proof to support the claims you make in your talk. The well-known people who said each quote make your messag...


Via Craig Taylor
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Training in Business's curator insight, November 9, 2013 11:17 AM

How to use quotes in your presentation 

 

Craig Taylor's curator insight, June 13, 2014 10:06 AM

Some wordly-wise tips here, not only on the benefits of using quotes in your presentations, but also on how to edit, modify and present those quotes for maximum impact.

 

Quotations offer a kind of social proof to support the claims you make in your talk. The well-known people who said each quote make your message more credible. And in boardroom style presentations in business, well-chosen quotes make your talk stand out and look more professional because so few presenters use them.

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The Great Social Customer Service Race: Top Brands Compete in a Social Response Test

The Great Social Customer Service Race: Top Brands Compete in a Social Response Test | Communicating with impact | Scoop.it

Few topics have dominated customer service strategy conversations like social media.

 

This trend presents a formidable challenge for companies that receive thousands–sometimes hundreds of thousands–of tweets per day. It’s impossible to expect them to respond to everything.

 

But what do they respond to, how quickly, and how well?


Via The Fish Firm
Jenny Hazan's insight:

This is a fantastic insight into the use of social media in customer service. Here you will see the reaction of 14 different brands to tweets sent by 4 individuals in a systematic way of testing their ability to win the social customer service race!

 

Such an interesting read!

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lixe's curator insight, February 13, 2013 12:13 PM

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Martin (Marty) Smith's curator insight, February 16, 2013 9:03 AM

I thought this study was so devastatingly important I posted Atlanticbt.com's first guest blog post: http://www.atlanticbt.com/blog/social-service-how-social-media-is-changing-customer-service/ .

The study is fascinating and devastating because it speaks to how poorly aligned even major brands are to social media marketing. Customers are having conversations to no response. 


"No response" is doubly devastating because it says, "We aren't listening and we don't care." Relationships aren't accidents they are decisions. Make the right decision and make sure your company, brand or product listens more than you talk on social media. 

Gonçalo Hall's curator insight, February 26, 2013 4:28 AM

Um excelente artigo que demonstra que na maioria dos casos, as expetativas de resposta de uma marca nas redes sociais a pedidos de apoio técnico é ainda muito reduzida. Muito trabalho tem ainda de ser feito.. 

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Getting to grips with communication: Communicating Effectively - Up close and personal

Getting to grips with communication: Communicating Effectively - Up close and personal | Communicating with impact | Scoop.it
Jenny Hazan's insight:

An article from my own blog. I hope to give readers 5 simple tips that will help you to communicate more effectively on a day-to-day basis.

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Creating Web Content in Five Steps - The CIPR Conversation

Creating Web Content in Five Steps - The CIPR Conversation | Communicating with impact | Scoop.it
Jenny Hazan's insight:

A really good 5 step guide to making sure you are consistently producing interesting and relevant content online!

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Communicating Data in a Visual Way

Communicating Data in a Visual Way | Communicating with impact | Scoop.it
How to communicate data in your presentations. - A PowerPoint presentation

Via Baiba Svenca
Jenny Hazan's insight:

Why using visual prompts in your presentation will aid you to communicate with impact!

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Baiba Svenca's curator insight, January 4, 2013 4:33 AM

Explains why visual design of your presentation is so important.

Gives tips and examples of visuals that can be used in presentations.

Suggests further reading.

Maria Claudia Londoño D's curator insight, January 4, 2013 9:32 AM

Las habilidades comunicativas:claves para el uso apropiado de los recursos TIC

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How to make an impact in meetings

How to make an impact in meetings | Communicating with impact | Scoop.it
Top tips for making yourself heard in meetings and for coming across with confidence and conviction - whomever you're faced with. From communication skills experts Speak First
Jenny Hazan's insight:

This is a great article that allows you to work out what "animal characteristics" you display in meetings. This is a great way to assess what you are best at, where you perhaps could improve and what your likely response to stressful situations will be. Use your natural characteristics to make an impact.

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