This is a fantastic insight into the use of social media in customer service. Here you will see the reaction of 14 different brands to tweets sent by 4 individuals in a systematic way of testing their ability to win the social customer service race!
Top tips for making yourself heard in meetings and for coming across with confidence and conviction - whomever you're faced with. From communication skills experts Speak First
Jenny Hazan's insight:
This is a great article that allows you to work out what "animal characteristics" you display in meetings. This is a great way to assess what you are best at, where you perhaps could improve and what your likely response to stressful situations will be. Use your natural characteristics to make an impact.
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