Commerce and Payments
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Commerce and Payments
Articles on commerce and payments
Curated by John Muller
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Costco Is Still Holding Its Own

Costco Is Still Holding Its Own | Commerce and Payments | Scoop.it
While most retailers are right to fear Amazon.com, Costco has asignificant edge over both traditional and online rivals, writes Steven Russolillo. -- Ahead of the Tape
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How an army of Amazon reps handles customer confusion -- and rage

How an army of Amazon reps handles customer confusion -- and rage | Commerce and Payments | Scoop.it
To deal with what Jeff Bezos has referred to as “defects,” hundreds of workers at Amazon’s Kennewick customer-service center answer phone calls, reply to tweets and chat via video.
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For Apple and Venmo, China Shows What Lies Ahead

For Apple and Venmo, China Shows What Lies Ahead | Commerce and Payments | Scoop.it
As Apple Pay enters China, the country’s lead in mobile payments provides a road map of sorts.
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Charles M. Cawley, Credit Card Pioneer, Dies at 75

Charles M. Cawley, Credit Card Pioneer, Dies at 75 | Commerce and Payments | Scoop.it
Mr. Cawley’s MBNA Corporation introduced affinity credit cards, which are tied to sports teams, universities, professional associations and other organizations that inspire consumer loyalty.
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Shopify launches Sello, an app for selling ‘anything to anyone’ on social

Shopify launches Sello, an app for selling ‘anything to anyone’ on social | Commerce and Payments | Scoop.it
Today Shopify is launching a mobile app that allows consumers to sell their wares through social channels. This is the first time the commerce platform has broken away from its shopping cart and point-of-sale business.
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The Challenges Behind Facebook's SMB Courtship | PYMNTS.com

The Challenges Behind Facebook's SMB Courtship | PYMNTS.com | Commerce and Payments | Scoop.it
Facebook joins a long line of players who are competing for their attention, time and marketing dollars of small businesses. But what's in it for the SMB?
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Banking Is Fintech, Like It or Not

Banking Is Fintech, Like It or Not | Commerce and Payments | Scoop.it
All participants in financial services will have to start behaving, thinking, organizing themselves as technology companies and focus on three things: technology, data and customer (or, better yet, user) experience.
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OfferUp Takes On Craigslist With War Chest and Mobile Strategy

OfferUp Takes On Craigslist With War Chest and Mobile Strategy | Commerce and Payments | Scoop.it
OfferUp, a start-up that offers a marketplace through mobile, has begun to talk publicly about its growth and its plan to unseat Craigslist as the go-to online classified site.
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ChasePay Thoughts (Don't sell Visa Stock Just Yet) - Starpoint Blog - Finventures

ChasePay Thoughts (Don't sell Visa Stock Just Yet) - Starpoint Blog - Finventures | Commerce and Payments | Scoop.it
JPM looks caught in a "I want to be AMEX" moment... at a time where Amex itself is looking to re-invent
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Here's why finance is about to be disrupted - O'Reilly Radar

Here's why finance is about to be disrupted - O'Reilly Radar | Commerce and Payments | Scoop.it
Learn more about Next:Money, O'Reilly's conference focused on the fundamental transformation taking place in the finance industry. Editor's note: We’re approaching an inflection point in all things “money”...
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Wal-Mart Shrinks the Big Box, Vexing Vendors

Wal-Mart Shrinks the Big Box, Vexing Vendors | Commerce and Payments | Scoop.it
Wal-Mart is paring the number of products in its stores, aiming to better organize an unruly system for managing inventory while keeping shelves neat and better stocked. But the efforts have added to tensions with vendors.
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It’s About the Blockchain — Payments Views from Glenbrook Partners

It’s About the Blockchain — Payments Views from Glenbrook Partners | Commerce and Payments | Scoop.it
We’ve been working with bitcoin at Glenbrook for a few years now, teaching about it in our boot camps, and holding one-day workshops on math-based currencies and blockchain technology. I have one conclusion. The focus of the evolution of digital
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After IPO, First Data pitches Big Data apps to small business

After IPO, First Data pitches Big Data apps to small business | Commerce and Payments | Scoop.it
In the wake of its recent IPO, the financial giant is turning its credit card terminals into software-heavy management tools.
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Starbucks Prospers by Keeping Pace With the Coffee Snobs

Starbucks Prospers by Keeping Pace With the Coffee Snobs | Commerce and Payments | Scoop.it
Howard Schultz attributes the chain’s recent dazzling performance to the quality of its customers’ experience, and to a newer push toward the high end.
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Online Retailers And Consumer Checkout Friction | PYMNTS.com

Online Retailers And Consumer Checkout Friction | PYMNTS.com | Commerce and Payments | Scoop.it
‘Tis the season to be digital. ECommerce forecasts for all of 2015 are expected to reach $349 billion in the U.S. and $1.67 trillion globally. Analysts report that this holiday season alone, digital will drive $70 billion in sales – with roughly 14 percent of that coming strictly from mobile devices. That $11 billion, while […]
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Trouble in the Checkout Line: Which Way to Pay?

Trouble in the Checkout Line: Which Way to Pay? | Commerce and Payments | Scoop.it
Holiday shoppers face a confusing array of payment methods this year, as chip cards proliferate and retailers try new forms of electronic payment.
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Wary Of The “Next Warby”

Wary Of The “Next Warby” | Commerce and Payments | Scoop.it
Warby Parker is astonishingly successful, whether you judge it by the rave reviews of customers, its valuation or, more impressively, by the number of..
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Why China’s On-Demand Apps are Important to Tencent’s Future

Why China’s On-Demand Apps are Important to Tencent’s Future | Commerce and Payments | Scoop.it
Over the past few years, China's Tencent Holdings Ltd. has invested in mobile apps that provide offline services like restaurant booking and taxi hailing. President Martin Lau this week explained the rationale behind those deals.
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The Artist Formerly Known as Ecommerce

The Artist Formerly Known as Ecommerce | Commerce and Payments | Scoop.it
I feel like investors and entrepreneurs are doing themselves a disservice
by bucketing all types of companies that sell stuff online into the same
15-year-old catch-all category of “ecommerce.” As a VC, I am trying to
challenge myself to a higher level of intellectual rigor when I evaluate
what I used to call ecommerce and engage in a more nuanced conversation
around the levers that will drive growth, margin, and sustainability. Sure,
technology must be a component, but there seems to be a
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The High Price of Delivery App Convenience

The High Price of Delivery App Convenience | Commerce and Payments | Scoop.it
With a tap on a smartphone, consumers in some areas can have almost anything delivered within hours. But the cost of that is significant, and not always obvious.
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Retailers Struggle Getting E-Commerce Goods to Customers, Study Says

Retailers Struggle Getting E-Commerce Goods to Customers, Study Says | Commerce and Payments | Scoop.it
Retailers are struggling with e-commerce strategies, with a survey showing high failure rates for in-store pickups that some stores are trying to use.
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Amazon Launches 'Pay With Amazon' Buttons for Mobile Apps

Amazon Launches 'Pay With Amazon' Buttons for Mobile Apps | Commerce and Payments | Scoop.it
The latest move in the company’s efforts to take advantage of the more than 200 million customer payment accounts it has on file.
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A Startup That Actually Makes Stuff

A Startup That Actually Makes Stuff | Commerce and Payments | Scoop.it
An interview with the founders of Clarus Glassboards, a startup that was launched in a garage by two 20-something guys. The twist is that the company is in the business of making things: glass panels.
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Walmart Plays Catch-Up With Amazon

Walmart Plays Catch-Up With Amazon | Commerce and Payments | Scoop.it
Walmart’s announcement of increased investment in e-commerce was a tacit acknowledgment that it had fallen far behind Amazon, a leader in the field.
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Merchant App Stores Today — Payments Views from Glenbrook Partners

Merchant App Stores Today — Payments Views from Glenbrook Partners | Commerce and Payments | Scoop.it
In what seems quite a number of years ago, back in 2012, Merchant Warehouse (now Cayan), announced what I think was the first “Merchant App Store”, marketed as the Genius Customer Engagement Platform. Running on a somewhat traditional Verifone MX915
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