Online travel agents have come under fire from hotel and b & b owners who say they are too powerful and employ aggressive and bullying practices
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According to a new study by Serious Insights and Telestial Inc., six out of ten American travellers significantly change their behaviour and use of data while travelling, becoming less likely to respond right away to emails from work or family, participate in online meetings, use GPS for directions or perform other activities they take for granted back home. Much of the change in behaviour stems from fear of facing big cell phone bill charges upon returning home, with 82% of respondents worrying about the cost of using data while travelling overseas. Yet despite these worries, only 43% reported buying a SIM card on at least one trip abroad. The study surveyed 237 U.S. based international travellers in March 2015 and was supplemented with in-depth interviews.
Da ragazzino negli 70, durante le fiere campionarie a Roma, piuttosto che a Napoli, la mattina dei giorni feriali, verso le 10 la Rai, trasmetteva bellissimi film dell’epoca. Rammento che attendevo guardando il vecchio simbolo della RAI che ovviamente non funzionava 24 ore su 24 come ora
According to a recent Skift survey among 1,000 American millennials, Airbnb is the least used accommodation for this group, with only 3.7% of them having stayed in an Airbnb during their last personal trip. The hotel industry still has a long lead over other options, with over 40% of millennials saying they used a hotel during their last trip. And hostels, which are potentially more direct competitors of Airbnb-type accommodation, are still more popular than the sharing economy. However, older millennials prefer Airbnb at twice the rate of younger millennials, showing the potential move towards professionalisation of companies such as Airbnb. Furthermore, male millennials are more likely to stay in hostel and Airbnb-type accommodation, while women are more likely to stay in hotels and friends/family during their travels.
Is it ever really too early to start booking your summer vacation? We don’t think so. After the winter most of us endured, it is no surprise that Americans are already making plans to escape come summer vacation. But where are they going?
Amazon se lance officiellement à la conquête des réservations d'hôtel. Après des mois de préparation, le géant d'internet a mis en ligne Amazon Destinations. Le site propose aux internautes des chambres d'hôtel en Californie du Sud ainsi que sur le Nord-Ouest Pacifique et le Nord-Est des USA...
There is a reason why customer experience is so widely discussed and on top of every marketer's agenda - positive customer experiences keep customers coming back. There are many components to creating positive experiences. However, social media is often overlooked as an important aspect of a company's customer experience strategy. Social consumers are on the rise, and they expect companies to engage with them on social channels. Many consumers use social media for all aspects of customer service, from beginning to end. Notably, 67% of consumers have used a company's social media site for servicing, compared with 33% for social marketing. Furthermore, 33% of users prefer to contact brands using social media rather than the telephone. This article details tips on how to improve customer experiences on social.
L’assureur a sélectionné cinq jeunes entreprises spécialisées dans le big data et les objets connectés pour intégrer son accélérateur. Elles s’installeront au sein du stade du club de foot niçois, l’Allianz Riviera, durant cinq mois.