From development to co-creation
When it comes to developing the solution(s), once again it is not a matter of the Learning Consultant taking over the task – and delivering a fully-formed resource for them, but is more about helping the team to co-create their own solution. A great example of this is the collaboration platform that was built for LV= customer service reps. This initiative has now won a number of awards, and (as a judge for one of the awards) I am convinced its success is wholly due to the fact that it was the CSR team themselves who identified this approach as the solution to their problem, rather than it being imposed upon them.
Via Gust MEES