Community platform Get Satisfaction has launched a new service for small businesses that it hopes will enable them to build thriving customer communities. Starting today, for $49 per month, small businesses can receive the same set of core features and one community management seat that's similar to services at the enterprise level.
With Get Satisfaction for Small Businesses, those companies that fit the profile will be able to handle customer experiences through this tool chest, priced specifically for them. Calling 2013 the “year of the community manager”, CEO Wendy Lea, says Get Satisfaction wants to enable any company to understand the impact and potential of this “transformational role”. She adds that “by fostering customer-to-customer interactions, community managers bring tremendous business value to multiple departments across their company — lowering support costs, bringing better products to market, and acquiring new customers.”
Last November, the company revived its free product and added new features to make it appealing to small businesses. There are over 67,000 communities on the Get Satisfaction network that are free, not all of which are active. Each business receives one seat to utilize moderator tools, the service’s Engage Widgets, and partake in its Hootsuite integration. Get Satisfaction’s launch of its small business plan is surely an attempt to try and separate itself from its industry competitors, including UserVoice, Zendesk, SuggestionBox, Desk.com, and others — many that have free plans as well