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Collective Intelligence & Distance Learning
Collective intelligence is a shared or group intelligence involving knowledge creation and flow. Pooled brainpower emerges from the collaboration and learning actions of a community of connected individuals empowered by social media, participatory tools, and mobile platforms.
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Chris Anderson: How YouTube is driving innovation

TED's Chris Anderson says the rise of web video is driving a worldwide phenomenon he calls Crowd Accelerated Innovation -- a self-fueling cycle of learning...

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A must see  "Collective Intelligence" classic from 2010... 

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Cisco Transforms Social Media Monitoring with New Listening Center

Cisco Transforms Social Media Monitoring with New Listening Center | Collective Intelligence & Distance Learning | Scoop.it
Cisco is changing the way people connect and collaborate with social media. They recently launched their new Social Media Listening Center which enables employees, customers, partners and visitors to...

 

Cisco is changing the way people connect and collaborate with social media. They recently launched their new Social Media Listening Center which enables employees, customers, partners and visitors to view real-time Cisco conversations from the social web. It’s even packed with an interactive experience featuring six touch screens.  We interviewed Charlie Treadwell, Social & Digital Marketing Manager at Cisco, to learn more about the new Social Media Listening Center

 

Give us the logistical low down on the listening center. Who sees it?   The primary 6 screens we are visualizing help us identify first thing in the morning what conversation topics are trending and what the overall sentiment is. We identify any spikes in negative mentions we need to investigate, influencers mentioning Cisco, or has our response time slipped for our event management. We are even installing a 2-screen kiosk in front of our CEO and CMO’s offices. Typically configured to monitor brand mentions, trending topics, or influencer mentions, but this can be configured to focus on a vertical or business unit launching a new product or a new brand campaign we’re launching.

 

Social listening has allowed us to get closer to our customers. We believe the foundation of a strong social media strategy starts with listening. You have two ears and one mouth because you should listen twice as much as you speak. Our strategy began with the creation of a playbook. This has been critical to establishing how we monitor, respond, and triage conversations as they happen across our organization. Cisco has taken an ABC and 1-2-3 approach to listening. First we identify what the “action based conversations” are (ABCs for short). For example, is it a question, support issue, crisis or maybe just a positive mention? Cisco gets about 5 to 7 thousand mentions a day and roughly 3% of those are actionable. We then prioritize them with 1-2-3 to determine if we need a response in 24-hours, 72-hours or just when we can get to it. The conversations are then routed to the appropriate team to take action.

 

With over 70 Facebook pages, and 100 Twitter accounts, the listening center helps route customer conversations, both direct and passive mentions to the appropriate product teams and functions at Cisco. To maintain a positive ROI in social, it’s critical to only engage the necessary teams and individuals best suited to handle a conversion. From a customer’s perspective, they now expect Cisco to be listening, and it is our mission to ensure their voice is heard, and when appropriate, engaged by the best person to help them. In addition, we are able to amplify and update our customers with information around their care-abouts

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Open Innovation: Creating Through Community Creation

Open Innovation: Creating Through Community Creation | Collective Intelligence & Distance Learning | Scoop.it
Open innovation intermediaries are becoming increasingly mature and specific in the services they offer.

 

Research firm Forrester recently conducted a study – sponsored by open innovation company Innocentive – that polled 229 open innovation decision makers. Of those, only 17% described their open innovation initiatives as “mature,” while the great majority figured that their endeavors were “experimental,” or “emerging and expanding.”

 

I spoke with a handful of open innovation leaders and found the path to expansion and eventual maturity lies in the potential of collaboration and building like-minded and motivated communities of problem solvers...

 

 

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IBM senses change with its annual “5-in-5” list for 2012

IBM senses change with its annual “5-in-5” list for 2012 | Collective Intelligence & Distance Learning | Scoop.it
IBM's 5-in-5 list for 2012 predicts the five sense-related technologies enabled by cognitive computing systems that will impact our lives in the next five years...

As the year nears its close, IBM, as it has every year since 2006, has pulled out the crystal ball and given us its predictions of five innovations that it believes will impact our lives in the next five years. For this year’s “5-in-5” list, IBM has taken a slightly different approach, with each entry on the list relating to our senses. The company believes cognitive computing whereby computers learn rather than passively relying on programming will be at the core of these innovations, enabling systems that will enhance and augment each of our five senses.

SIGHT

According to pingdom, in 2011 on average there were 4.5 million photos uploaded to Flickr everyday contributing to some 6 billion photos hosted on the site, there were an estimated 100 billion photos on Facebook and 60 photos uploaded every second to Instagram. While it is digital cameras that are responsible for this explosion in online photographic content, digital technology is still pretty “dumb” when it comes to analyzing images. This means sorting through them generally relies on user-defined tags and text descriptions, which are time consuming to set up and not always accurate.

IBM says that in the next five years, cognitive computing technology will allow computers to examine thousands of images and recognize patterns and distinct features to determine their content. For example, in beach scenes the computer might recognize certain color distributions that are common to such images, while for a downtown cityscape it might learn that certain distributions of edges are what sets them apart. Then once it has the general location down, it could be taught about the activities that are likely to be carried out there.

While such technology would make image searches on the Web easier, IBM says cognitive visual computing could be used to recognize tumors, blood clots and other problems at their early stages – something that is already happening for the early detection of potentially deadly melanoma. The technology could also help in the real time monitoring of disaster areas through analyzing images uploaded to social networking sites or keeping an eye out for potential security issues by monitoring security camera images.
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Check out the link to learn more about all the sense-related technologies.

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Envisioning the Future of Education

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Educational paradigms are rapidly changing. This infographic summarizes some of the key trends and innovation categories in educational technology.
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When Open Innovation leads to Collective Intelligence | Desinfoxica

When Open Innovation leads to Collective Intelligence | Desinfoxica | Collective Intelligence & Distance Learning | Scoop.it
When Open Innovation leads to Collective Intelligence

 

As far as we consider the Open Innovation and Collective Intelligence correlation, there is a common supposition that Collective Intelligence assumption culminates into Open Innovation initiatives, under certain conditions, of course.

 

But what if we reverse the equation? Does an Open Innovation (in general or a concrete initiative) lead to Collective Intelligence sprouting within the organisation ? When, if so? If we scrutinise the Open Innovation approaches, they seem all to conclude with placing the new product on the market, I think there is “life” beyond that.

 

 

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