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A Social Knowledge Framework

A Social Knowledge Framework | Collective Intelligence & Distance Learning | Scoop.it

You won’t be able to get value from using social channels and communities unless you prepare your systems to take advantage of that.  With that in mind, here are the top six things you have to remember as you embark on the road to social knowledge:

 

Subject Matter Experts.

 

The key to both social and collaborative knowledge is to have the right experts at hand.  The evolution of knowledge is to focus more in those subject matter experts, be able to identify them, have them accessible and use their knowledge to answer questions and update content.  The evolution towards social knowledge will need a solution that can “manage” these subject matter experts as the source of knowledge and maintenance of that knowledge.

 

Collaboration within Established Workflows.

 

Just because we are going to use people instead of static knowledge bases, which still won’t disappear, does not mean the need to generate and maintain entries into those bases goes away.  The established workflows for content generation and maintenance need to be upgraded to both reflect the use of different sources as well as more relaxed flows for dynamic, constantly shifting knowledge.

 

Aggregation.

 

Of course, once we have several sources for knowledge the issue of federated knowledge bases comes up very quickly – and while important, it is not as critical as being able to aggregate the real-time knowledge from communities and SME.  Definitely a framework to migrate forward in knowledge must include a way to aggregate all this knowledge: static and real-time, and the in-between use of SME.

 

Multi-Channel.

 

As much as I would hope this goes without saying, I am still getting calls and inquiries from customers that are not sure if they should use one source of knowledge for all channels (in their defense, they do think it is a good idea – they are just not sure of how to do it, or if their solution can do it).  This goes without saying now: single source of aggregated knowledge for all channels.

 

Three “R”s.

 

The concept of the three R’s (right answer, right channel, and right time) talks to timeliness and accuracy more than it does to being able to distribute over multiple channels (see point #4 above).  Under the assumption that we can distribute to all channels equally, the next consideration is making sure the right answer at the right time reaches the intended recipient – being able to deliver (leveraging real-time knowledge from SME) is a key feature of these evolved scenarios.

 

Evolutionary.

 

Proposing an evolution from current KM to social knowledge and eventually to collective knowledge means migrating existing solutions to the new models. This migration requires the new solutions to temporarily support the old models to ensure a graceful transition (especially when using federated knowledge bases with partners or non-traditional contributions to the knowledge base).

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Blair Kettle's curator insight, October 11, 2013 2:31 AM

An interesting article about the evolution of knowledge capture, storage, revitalization, and dissemination (Knowledge Mangagement) to Star Trek(ian) ideas reminiscent of the Borg and the Hive where knowledge is in constant use and refinemeht and is collective. Huge implications if it ever comes to pass in the the way described. Pose a question and get the right answer from the right expert at the right time. In Star Trek, the Borg are cybernetic drones of the Hive but humans won't behave that way - I hope. It's knowledge ownership and sharing based on egalitarian principles. Good checks and balances would be needed to regulate such a system but it's a fascinating thought experiment.

Collective Intelligence & Distance Learning
Collective intelligence is a shared or group intelligence involving knowledge creation and flow. Pooled brainpower emerges from the collaboration and learning actions of a community of connected individuals empowered by social media, participatory tools, and mobile platforms.
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Human Metasystem Transition (HMST) Theory

Human Metasystem Transition (HMST) Theory | Collective Intelligence & Distance Learning | Scoop.it
Metasystem transitions are events representing the evolutionary emergence of a higher level of organization through the integration of subsystems into a higher “metasystem” (A1+A2+A3=B). Such events have occurred several times throughout the history of life (e.g., emergence of life, multicellular life, sexual reproduction). The emergence of new levels of organization has occurred within the human system three times, and has resulted in three broadly defined levels of higher control, producing three broadly defined levels of group selection (e.g., band/tribe, chiefdom/kingdom, nation-state/international). These are “Human Metasystem Transitions” (HMST). Throughout these HMST several common system-level patterns have manifested that are fundamental to understanding the nature and evolution of the human system, as well as our potential future development.

 

First, HMST have been built around the control of three mostly distinct primary energy sources (e.g., hunting, agriculture, industry).

 

Second, the control of new energy sources has always been achieved and stabilized by utilizing the evolutionary emergence of a more powerful information-processing medium (e.g., language, writing, printing press).

 

Third, new controls emerge with the capability of organizing energy flows over larger expanses of space in shorter durations of time: bands/tribes controlled regional space and stabilized for hundreds of thousand of years, chiefdoms/kingdoms controlled semi-continental expanses of space and stabilized for thousands of years, and nation-states control continental expanses of space and have stabilized for centuries.

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Why Microsoft’s HoloLens Is the Next Big Enterprise Thing

Why Microsoft’s HoloLens Is the Next Big Enterprise Thing | Collective Intelligence & Distance Learning | Scoop.it

HoloLens Is Huge for the Corporate Crowd

HoloLens has a future that not everyone quite grasping at the moment. That is, its future in business. Gaming is fun, sure, but these devices can be used in almost any business in some way to provide such a better experience for customers that I suspect they will be throwing money at you.

This device can be used in business collaboration settings, too. Imagine an interactive business review, where you literally move numbers around on a page. Imagine an earnings presentation where you can actually transform bar and pie charts to answer questions and derive insight. Even consider an analytics angle: What if you can take a virtual walking tour of all of your New York customers’ buying habits in a certain Brooklyn location?

Also, consider the potential of HoloLens alongside the absolutely gorgeous and eminently usable Surface Hub product, which was also announced at the event. Surface Hub (no, not the utility installed on all Surface Pro 3 tablets — kudos go to Redmond for yet another product naming clash) is the premium office conference room display with a reasonably powerful computer included at no additional charge — 4K resolution with a couple of display sizes, with the largest reaching a giant 84 inches diagonal, a Windows 10 computer, Office, Cortana and more, and it is touch sensitive and you can use pens on it, too. It is, literally, meant to be the hub of the conference room.

Consider what types of applications you could have while teaming up with colleagues or having a product design review on an 84-inch screen with everyone in the room using HoloLens, able to make design changes in 3D (and perhaps 4D by the time this all makes it to the market) or change the colors on parts.

Imagine how a large airplane manufacturer might use HoloLens together with the Surface Hub—or even just HoloLens by itself—to walk airframe customers through choosing interiors, which they can see virtually installed instantaneously. Imagine how large homebuilders can revolutionize their design centers by walking customers through the empty shell of a house with a couple of HoloLens units and show all sorts of upgrades, custom features, structure changes and more.

Think of hospitals revolutionizing medical and surgical training and minimizing error rates and patient deaths even further by always having a second experienced surgeon on hand virtually during difficult procedures.

If you take a couple of minutes, you can imagine many scenarios within your day where you can enhance your productivity and your business by immersing yourself into an experience.
The Last Word

Resist the strong temptation to relegate HoloLens into the category of devices that computer gaming enthusiasts and Dungeons and Dragons players use in their spare time, with not much practical application. This is anything but a toy.

The possibilities that HoloLens enables to transform the way businesses show their employees and customers their products, and the new items, services, and businesses this sort of augmented reality device can create based on those new experiences, are pretty much endless.

When HoloLens actually hits the market, expect developers to start writing apps that make these wearables sing. This kind of technology, marketed and productized appropriately, is what makes the technology field so exciting.

We may be on the cusp of the next big thing in business computing. Who would have thought it would be a pair of computerized glasses?

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NASA And Microsoft Using HoloLens To Make It Possible To Work Remotely… On Mars

NASA And Microsoft Using HoloLens To Make It Possible To Work Remotely… On Mars | Collective Intelligence & Distance Learning | Scoop.it
Microsoft and NASA are teaming up to make remote working on the Red Planet a reality, using the newly announced HoloLens headset, and the Windows Holographic technology that it supports. The platform is called OnSight and is being developed out of NASA’s Pasadena-based Jet Propulsion Laboratory (JPL). It uses the Mars Curiosity rover as effectively a telepresence bot for scientists working out of the relative comforts of Earth’s atmosphere.

Data piped from Curiosity will allow the OnSight software to build a 3D simulation of its surroundings on Mars, which scientists will be able to check out first-hand thanks to HoloLens’ ability to project virtual environments onto physical surroundings. The scientists will then be able to examine what’s being worked on by Curiosity from a first-person perspective, and then plan future activities for the rover to complete, as well as see simulations of their likely results.

HoloLens and the holographic computing MS is using with the headset won’t just pipe a 3D recreation of the Martian landscape to scientists. It’ll also overlay the imagery with information, distances, readings and other sensor data and supplemental knowledge to help scientists experience Curiosity’s viewpoint in a way that lets them work within the simulation directly, rather than having to pop out to check some detail on a nearby terminal.

OnSight is part of JPL’s ongoing research into robot-controlled spacecraft and exploration equipment, meaning we could eventually see more robot missions to Mars before we send humans up there to check things out first-hand. Curiosity operations involving the OnSight tech are slated to kick off later this year, and HoloLens and Microsoft’s crazy AR innovations could be included in Mars 2020 rover missions, NASA says.

I literally just finished reading The Martian, so I can’t close without mentioning that this probably would’ve helped a lot with the rescue of Mark Watney, had HoloLens and OnSight existed in that fictional near future.
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In Learning and Performance Ecosystems, the Whole Is Greater Than the Sum of the Parts

In Learning and Performance Ecosystems, the Whole Is Greater Than the Sum of the Parts | Collective Intelligence & Distance Learning | Scoop.it

 - Talent management. Here, people seek to move their careers forward and find the best place for themselves in the organization. The organization, in turn, seeks to allocate its workforce in the most efficient and productive manner. From the workers’ perspective, the goal is to advance. From the organization’s perspective, the goal is to manage and develop the workforce.

 

- Performance support. Here, people seek assistance at the moment of need by employing performance-support tools in the context of their work tasks. From the workers’ perspective, the goal is to get a job or task done. From the organization’s perspective, the goal is to improve productivity and reduce errors.

 

- Knowledge management. Here, people access content in support of their work. From the workers’ perspective, the goal is to successfully research a topic and get answersquickly. From the organization’s perspective, the goal is to provide easy and reliable access to information.

 

- Access to experts. Here, people look for help from more experienced people, sometimes in the form of coaching and mentoring, but also more informally, including getting assistance from a colleague, calling a help center, or even asking the boss. From the workers’ perspective, the goal is to consult with experts to resolve a problem or issue, or grow their capabilities over time. From the organization’s perspective, the goal is to most effectively leverage expertise.

 

- Social networking and collaboration. Here, people share information and insights with one another so that the collective knowledge and experience of a group helps everyone solve a problem, improve performance, etc. From the workers’ perspective, the goal is to share. From the organization’s perspective, the goal is to encourage exchange of knowledge and ideas.

 

- Structured learning. Here people avail themselves of precisely designed learning programs (classroom and online) that help build skills and knowledge. From their perspective, the goal is to learn. From the organization’s perspective, the goal is to train, certify, and meet compliance requirements.

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New: Google Launched Google Educator Groups (Great Learning Platform for Teachers)

New: Google Launched Google Educator Groups (Great Learning Platform for Teachers) | Collective Intelligence & Distance Learning | Scoop.it
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KPCB Internet Trends 2014

The latest edition of the annual Internet Trends report includes: 1. Key Internet trends showing slowing Internet user growth but strong smartphone, tablet a...
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The Collective Intelligence of the Web

The Collective Intelligence of the Web | Collective Intelligence & Distance Learning | Scoop.it
NASA showed us how to harness the collective intelligence of large groups of people in order to solve problems.
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Re-imagining Informal and Social Learning

Re-imagining Informal and Social Learning | Collective Intelligence & Distance Learning | Scoop.it
Micro-learning, micro-content, Learning Flows, and mlearning are some of the current and upcoming trends in the world of learning and development. They all have a common denominator—they require very little “at-a-stretch” time commitment from learners/users. And learning design – driven by these principles – lend itself to informal and social learning as well....
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Kristie's curator insight, February 16, 3:59 PM

How will the role of the instructional designer change in the new landscape of social and informal learning? That's the question this article explores to answer. While formal training will never go away, the instructional designer will need to look at becoming community managers, facilitators, enable content curation, and connect learners to relevant information in this new learning landscape.

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Brazilian Students Are Learning English By Video Chatting With Elderly Americans (Video)

Brazilian Students Are Learning English By Video Chatting With Elderly Americans (Video) | Collective Intelligence & Distance Learning | Scoop.it
In a pilot project that just makes so much sense it's crazy that no one has thought of it before, a language school has started teaching its students to speak English by having them video chat with lonely, elderly people.
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Google Debuts Classroom, An Education Platform For Teacher-Student Communication

Google Debuts Classroom, An Education Platform For Teacher-Student Communication | Collective Intelligence & Distance Learning | Scoop.it
Google is tackling the persistent need in education for better software with Classroom, a new tool launching in beta preview to help teachers make, collect..
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Kristie's curator insight, February 16, 4:04 PM

A new google  classroom app helps teachers collect and track student assignments along with communicating better with their classes.

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How Microsoft Created A Virtual Assistant That Could Blow Siri Away

How Microsoft Created A Virtual Assistant That Could Blow Siri Away | Collective Intelligence & Distance Learning | Scoop.it
Microsoft explains how Cortana was created and what makes her so different from Google Now and Android.
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Does the secret to social impact measurement lie in algorithmic data?

Does the secret to social impact measurement lie in algorithmic data? | Collective Intelligence & Distance Learning | Scoop.it

The principles used to predict someone's credit score or music taste can be used to predict social outcomes, according to a data expert speaking at the Skoll World Forum in Oxford.

 

In a sector increasingly being driven towards measuring its outcomes, Jason Saul's product, created with the assistance of a musicologist at Pandora, uses former learning on social projects to assess how likely it is that social programmes will have desired results.

 

The Impact Genome Project, expected to be available at the end of the year, has a database of 78,000 "outcome data points" and will analyse the result of what would happen when these points are put together in different combinations.

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Collective Intelligence: A Goal for HR

Collective Intelligence: A Goal for HR | Collective Intelligence & Distance Learning | Scoop.it

There’s a new buzz phrase in town, and HR should pay close attention to it. Collective intelligence. There are many definitions, but it’s roughly defined as the “all of us are smarter than any of us” principle. Collective intelligence is more than consensus decision-making or crowdsourced ideas. As one writer put it:

The wisdom of crowds comes not from the consensus decision of the group, but from the aggregation of the ideas/thoughts/decisions of each individual in the group.

There has been a lot of research on the topic lately, as everyone is trying to unlock the key to creating those teams that produce extraordinary results. One study clarified that the collective intelligence has little to do with a team’s individuals’ intelligence. They found three factors that impacted the collective intelligence:

> Social perceptiveness or social intelligence of group members
> Degree of equal participation of group members
> High communication levels amongst members

This new research is critical for HR, as they seek to tap into the secret sauce that makes a high-performing team. Individuals, even the smartest or most creative, who work in a siloed environment just can’t compare to a collaborative team, working together to come up with something better than they could alone.

A distant cousin of collective intelligence (but often confused with it) is institutional knowledge. This is another concern for HR, as today’s job hoppers and short-tenure employees move on quickly, and the long-term Baby Boomers are retiring. Both take critical institutional knowledge about an organization with them, leaving teams to have to constantly reinvent the wheel. A stable team of dynamic individuals must be built and maintained, so that the organization can benefit from their collective intelligence, and the insights they gain and strategies they implement will become part of the body of institutional knowledge of the organization.

A constant revolving door of employees is never good for HR. This is why engagement and retention are key. Because it’s the people, the employees, that are the organization. Your organization can go anywhere with the right team, because all of us are smarter than any of us.

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Does Working From Home Work? New Study Suggests 'Collective Intelligence' Is Not Stymied by Online Interactions

Does Working From Home Work? New Study Suggests 'Collective Intelligence' Is Not Stymied by Online Interactions | Collective Intelligence & Distance Learning | Scoop.it

Managers know the strength of a team lies not in the intelligence of each individual, but rather how well they are able to work together. Today, team cohesion is sometimes thought to be threatened by technology: teams are no longer limited to face-to-face meetings thanks to the development of various forms of communication tools, and many question whether or not a group can work effectively in an online setting. A recent study has provided evidence to suggest that teams can work just as well online as they do in person — as long as they possess one important psychological skill.

Anita Woolley from Carnegie University’s Tepper School of Business recently studied interaction between workers and the influence of the communications on the group’s overall performance. Woolley and her colleague observed the interactions of 68 different teams, some of which worked in an online setting and some of which worked face-to-face.

“Our findings reveal that the same key factors predict collective intelligence in both face-to-face and online teams,” concluded Woollen in a university press release.

Collective intelligence is a term originally developed by Woolley as a way to measure the general effectiveness of a group. The general intelligence of a group is largely unrelated to the intelligence of the individual workers. “For instance, we found that having a lot of smart people in a group does not necessarily make the group smarter,” explained Woolley.

The team noted that working in an online setting had little influence on the team’s collective intelligence but did point out one factor which did: the team members' Theory of Mind.

Theory of Mind refers to the ability of an individual to predict the mental states of others. For example, those with a strong Theory of Mind are able to pick up on the emotions, desires, and even motivations behind the actions of others. It is a skill possessed in different degrees by nearly all adults humans and have even been observed in the animal world.

Woolley and her team found a “significant correlation” between the Theory of Mind of individuals and the collective intelligence of a group. This finding remained true, even in online environments — which surprised the team because it was originally believed that Theory of Mind was closely tied with the ability to read the facial expressions of others. However, their results suggest that this aspect of social interaction is rooted in other aspects of communication.

The team hopes that this psychological insight can help give a boost to those in the business world and “give organizational managers a new tool in predicting the success of online teams.”

Source: Woolley AW, Engel D, Jing LX, et al. Reading the Mind in the Eyes or Reading between the Lines? Theory of Mind Predicts Collective Intelligence Equally Well Online and Face-To-Face. PLOS ONE. 2014

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Learning for life

Learning for life | Collective Intelligence & Distance Learning | Scoop.it

Next time you review your professional learning, try reflecting on your learning from these three key perspectives:

 

> Cognitive - How’s your learning equipping you with the skills your need?

 

>Interpersonal - How’s your learning helping you fully engage and participate with others?

 

>Intrapersonal - How’s your learning enabling you to become the professional you aspire to be?

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Microsoft Reveals Windows Holographic, An Augmented Reality User Interface For The World

Microsoft Reveals Windows Holographic, An Augmented Reality User Interface For The World | Collective Intelligence & Distance Learning | Scoop.it

Microsoft revealed a version of Windows that blends holograms with real world video to provide users with an augmented reality version of their environment that blends real objects with virtual, and virtual interface elements, information boxes and guidelines viewable via a wearable headset device.

Windows Holographic provides ways for engineers to see instructions overlaid directly on the objects they’re working on, Microsoft said on stage, or offers a way for architects to survey and present their designs alongside clients even when separated by great distances. If you want a look at something very similar being done by a company that’s much younger, but aiming at something similar, take a look at Sulon Cortex and what they brought to CES.

Hologram support in Microsoft’s Windows 10 software is universal, just like their new app infrastructure, which means that you can build once and use everywhere. Microsoft also pointed out that they’re working to help make this compatible with all kinds of emerging hardware on that horizon, including Oculus Rift, and Magic Leap – but they also revealed Microsoft HoloLens, a new in-house headset that will be available “within the Windows 10 timeframe.”

HoloLens is completely wireless, and features see-through lenses, spatial sound and advanced sensors. It’s designed to be a self-contained unit, and it has its own custom CPU and new Holographic Processing Unit (HPU) to work. It doesn’t even require a phone or computer to connect to wirelessly to work, and is meant to be completely independent.

Based on what we know about Magic Leap, it aims to combine the real world with lifelike virtual objects in a similar way, but using what seems like different kinds of ocular image techniques. The HoloLens does seem an awful lot like the Sulon Cortex hardware, which is also designed to be tether-free in its final construction. Our early experience with the Cortex suggested a lot of potential for blended virtual/physical environments, so Microsoft devoting considerable resources to a similar project is definitely exciting.

To support HoloLens and Windows Holographic, Microsoft built HoloStudio, a 3D modelling tool that lets people build holograms, which they can then integrated into software or 3D print them for physical use. Microsoft demoed the tech on stage using an actual hologram of EVP Terry Myerson

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The Power of Peer Coaching: 5 Tips to Improve Your Team's Performance

The Power of Peer Coaching: 5 Tips to Improve Your Team's Performance | Collective Intelligence & Distance Learning | Scoop.it
Peer coaching appears to be a vibrant business strategy that management and human resources experts are applying to improve employee’s motivation and performance.It’s only for the past few decades
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Microsoft unveils Skype Translator to break down language barriers

Microsoft unveils Skype Translator to break down language barriers | Collective Intelligence & Distance Learning | Scoop.it
Microsoft has moved to break down language barriers and make talking to our international friends even more convenient. The company has unveiled Skype Trans...
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Citizen Powered Neuroscience with Project EyeWire - Using Your Neurons to Map the Brain!

Citizen Powered Neuroscience with Project EyeWire - Using Your Neurons to Map the Brain! | Collective Intelligence & Distance Learning | Scoop.it

So armed with all this raw image data and AI, Seung’s team created EyeWire, a game that would crowdsource the intelligence of amateur citizen neuroscientists to map the human brain. To start with, they designed the game to analyze the neuronal wiring of the retina. This would help them understand how vision works, a small step in the larger context of...

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Swarm Robotics: The Future of Collective Intelligence

Swarm Robotics: The Future of Collective Intelligence | Collective Intelligence & Distance Learning | Scoop.it

Swarm robotics is a new approach to the organisation of miniature multi-robot systems. It has emerged from the Artificial Intelligence field and from biological studies of swarm behaviour frequently found in nature.  This type of behavior applies a collective form of intelligence, more commonly known as the “hive mind” principle to organize individual members within the group for a purpose.

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The military case for sharing knowledge (Video - TED 2014)

The military case for sharing knowledge (Video - TED 2014) | Collective Intelligence & Distance Learning | Scoop.it
When General Stanley McChrystal started fighting al Qaeda in 2003, information and secrets were the lifeblood of his operations. But as the unconventional battle waged on, he began to think that the culture of keeping important information classified was misguided and actually counterproductive. In a short but powerful talk McChrystal makes the case for actively sharing knowledge.
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Online Learning Marketplace Udemy To Scale Up Internationally

Online Learning Marketplace Udemy To Scale Up Internationally | Collective Intelligence & Distance Learning | Scoop.it

While traditional academic institutions have been putting courses online, via the MOOCs movement powering the likes of EdX and Coursera, Udemy is a marketplace where any individual with skills to sell can create and upload courses. It also offers tools for tutors to build the courses — making it closer to a startup such as Eliademy than the MOOCs giants.

 

Udemy’s educational content is also skewed towards the skills workers need to remain employable, rather than the academic course content offered by many MOOCs. The company also targets enterprises — offering itself as a platform for fulfilling staff training requirements.

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Too many chefs: Smaller groups exhibit more accurate decision-making

Too many chefs: Smaller groups exhibit more accurate decision-making | Collective Intelligence & Distance Learning | Scoop.it
The trope that the likelihood of an accurate group decision increases with the abundance of brains involved might not hold up when a group faces a variety of factors, researchers report. Instead, smaller groups actually tend to make more accurate decisions while larger assemblies may become excessively focused on only certain pieces of information.
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Zabosu Wants To Turn You Into A Remote-Controlled Human

Zabosu Wants To Turn You Into A Remote-Controlled Human | Collective Intelligence & Distance Learning | Scoop.it
You guys remember the movie Avatar? Where our fearless protagonist would hop into a tanning booth-type machine and then suddenly his Avatar was running..
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