It turns out that people are picky about what, and where they share.
Collateral Websurfing
Jessica Scorpio thinks you should share your car. 
Thanks to your awesome support earlier this year, we’ve been selected to speak in two panels at South by Southwest next month. We’re very excited to share some knowledge, and we hope you’ll attend!
I’d also like to connect personally with any UserVoicers who will be at SXSW. If you’re going to be attending, please leave a comment or email me: evan[at]uservoice.com. Beers are on me. :) 
Measure would extend a payroll tax cut for 160 million workers and jobless benefits for people out of work. ![The Social Media Salary Guide [INFOGRAPHIC] | Collateral Websurfing | Scoop.it](http://img.scoop.it/gQhYcy6dGRqNoZ-w0c4Apzl72eJkfbmt4t8yenImKBVaiQDB_Rd1H6kmuBWtceBJ)
Check out salary stats for various positions in the top 20 markets -- you can make more than $117,000 as a social media marketing manager in New York. 
Business can be rough, especially when dealing with customer service. Whether it’s failure to provide adequate Internet service or airline mishaps or even catching a cab, people are getting tired of the status quo when dealing with a company’s representative. They’ve taken to going onto social media sites like Twitter, YouTube, Facebook, and even on blogs. So when technology is being used to revolt against customer service, shouldn’t the technology also catch up to benefit it as well? 
UserVoice Marketing Feedback While Microsoft already has a feedback website dedicated to Windows Phone owners providing suggestions on features in the OS, what was missing was an official location to allow users to voice their apparent frustration... 
The call time report offer no indication on the quality of service. Metrics should focus on service quality and customer loyalty. 
The company that refuses to apologize for having fun. 
Apple's own employees speak out.... 
Have you ever accidentally hit ⌘Q and quit an app when you really meant to press ⌘W to close a window? 
Understanding Customer Service in 2012 Customer service means more than ever in 2012. 
The Stop Online Piracy Act has officially been put on hold. |
This time last year I was talking about UserVoice getting it’s swagger back and laying the foundation for the future. I was also sitting on a big secret. That secret was unveiled a mere week later when we launched UserVoice Helpdesk, our lovable and beautiful helpdesk product that made answering customer service tickets fun and knowledgebase articles useful.
To celebrate the year we’ve had (and because I was told that posting infographics doubles your company’s valuation) we’ve included a birthday card below with a cornucopia of info about our journey to date. 
Friday's column; a continuation of this blog post from Wednesday The party that claims to champion small government is at it again. ![Stacy Green, Will You Marry Me? [INFOGRAPHIC] | Collateral Websurfing | Scoop.it](http://img.scoop.it/JdLJSUG_lSQqr4IFy_oztDl72eJkfbmt4t8yenImKBVaiQDB_Rd1H6kmuBWtceBJ)
Drake Martinet is proposing to Mashable's Stacy Green -- via infographic! Many people are still considering to upgrade from Rails 2 to 3. One the most challenging issues in this upgrade is handling the issues arising from the XSS protection in Rails 3. 
We’ve had a lot of requests for private helpdesks that aren’t accessible by the public. 
Cisco is warning customers that some models of its blade servers could "overheat and emit a short flash" which would not only shock the poor IT person, but indicate the server has been fried.
It seems like everyone is trying to build an online community these days. Unfortunately, designing a community space is much trickier to nail than your typical web app. The smallest changes can have butterfly-like effects that greatly impact, sometimes irreversibly, community behavior as the community grows. Designing for a community is like running a small island nation with every design decision a matter of public policy. You’ll often find that the needs of your community are at odds with those of individual users.
In this talk, Richard White, co-founder of UserVoice.com, and Steve Huffman, co-founder of Reddit.com and Hipmunk.com, will cover some of the key concepts behind community-driven design and how you can incorporate them into your design thinking. We’ll also cover some of common pitfalls that drive participants away from online communities or create insular bedroom communities. Most importantly we’ll share our experiences with building online communities and walk you through real data we have collected that illustrate how small design changes can have a big impact. 
Stanford pulled away from its plans to build a tech campus in New York City because the city kept revising the terms of the offer, The Stanford Daily reports.
Get on a Southwest flight to anywhere, buy shoes from Zappos.com, pants from Nordstrom, groceries from Whole Foods, anything from Costco, a Starbucks espresso, or a Double-Double from In N' Out, and you'll get a taste of these brands’ vibrant cultures. ... 
One might imagine that if your business was to publish pictures of cats with captions, customer service wouldn't be a big focus.
It turns out that people are picky about what, and where they share. |
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