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Helping leaders to develop themselves and others
Curated by David Hain
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12 Tips for Handling Difficult Conversations

12 Tips for Handling Difficult Conversations | Coaching Leaders | Scoop.it
Take your leadership skills to the next level by getting comfortable with confrontation. Here are 12 ways to diffuse difficult people.

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EQRocks's curator insight, March 28, 2013 10:52 PM

We all have an inner, EQ-savvy voice that tells us when we need to have a difficult conversation with someone... Do it... these should help!

Patricia Clason's curator insight, March 29, 2013 9:13 AM

Great ideas, add this one: Appreciate what is good about your difficult person. It shifts your attitude about the person and the conversation!

Garth Sanginiti's curator insight, July 24, 2013 8:33 PM

"The consequence of not having that uncomfortable conversation is costly. A CPP Inc. study of workplace conflict reveals that employees in the U.S. spend roughly 2.8 hours per week dealing with conflict. Thirty-three percent of employees report that the conflict led to personal injury and attacks, and 22 percent report that it led to illness and absence from work. Ten percent report that project failure was a direct result of conflict. A similar study by Psychometrics in Canada, showed that 32 percent of employees have to deal with conflict regularly. More alarming is a recent study by Accenture revealing that, even in this challenging economic climate, 35 percent of employees leave their jobs voluntarily because of internal politics."

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I Cry, Therefore I Am

I Cry, Therefore I Am | Coaching Leaders | Scoop.it

Shedding tears of emotion was vital for human evolution and the rise of cultures.  Surveys estimate that 85 percent of women and 73 percent of men report feeling better after shedding tears.  Crying as an embodiment of empathy is, I maintain, unique to humans and has played an essential role in human evolution and the development of human cultures.


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Curated by David Hain
People and Change consultant, 25 years experience in Organisation Development. Executive coach. Very experienced facilitator and team developer.