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The Science Behind What Really Drives Performance (It's Going to Surprise You)

The DDI report reveals a dire need for leaders with the skill of empathy. Only four out of 10 frontline leaders assessed in their massive study were proficient or strong on empathy.

Richard S. Wellins, senior vice president of DDI and one of the authors of the High-Resolution Leadership report, had this to say in a Forbes interview a year ago:

We feel [empathy] is in serious decline. More concerning, a study of college students by University of Michigan researchers showed a 34 percent to 48 percent decline in empathic skills over an eight-year period. These students are our future leaders!

We feel there are two reasons that account for this decline. Organizations have heaped more and more on the plates of leaders, forcing them to limit face-to-face conversations. Again, DDI research revealed that leaders spend more time managing than they do "interacting." They wish they could double their time spent interacting with others. The second reason falls squarely on the shoulders of technology, especially mobile smart devices. These devices have become the de rigueur for human interactions. Sherry Turkle, in her book, Reclaiming Conversation, calls them "sips of conversations."
David Hain's insight:

The state of empathy in leadership - and it's not healthy!

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Ivon Prefontaine, PhD's curator insight, June 22, 4:05 PM
Empathy and emotional intelligence are essential to leading and performing. Central to these are face-to-face conversations with people and providing people with time for conversations, instead of relying on digital tools and social media. Sherry Turkle refers to those as "sips of conversation."
Ron McIntyre's curator insight, June 26, 1:41 AM

We are human so empathy must be part of our leadership style or we are nothing but robots.

Bay Jordan's curator insight, June 26, 6:18 AM
Really useful insights here for anyone who relies on others to deliver performance - which is most of us! 
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"Feminine" Values Can Give Tomorrow's Leaders an Edge

"Feminine" Values Can Give Tomorrow's Leaders an Edge | Coaching Leaders | Scoop.it
The world requires a new paradigm, where empathy is innovation and vulnerability is strength.

Via Maria Rachelle, AlGonzalezinfo, U-M Human Resource Development
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Don Cloud's curator insight, September 5, 2013 12:16 AM

Rescooping ... thanks for sharing!

 

I find it interesting how we as a society split hairs with regards to masculine versus feminine leadership traits or values ... sometimes with the undertone that "masculine" traits make for stronger leaders while "feminine" traits make for weaker leaders. Then folks take this bias a step further to connotate negativity towards crossing these traditional gender-based biases (e.g. men who demonstrate traditionally "feminine" character traits are percieved as weak, while women who demonstrate traditionally "masculine" character traits are perceived as jerks as opposed to being perceived as strong leaders like their male counterparts).

 

Can we all just agree that strong, effective leadership is just that (regardless of gender), and that our own biases about what is masculine versus feminine quite frankly is irrelavent?

Florence Terranova, PhD MBA's curator insight, September 13, 2013 4:55 AM

Quite agree with this :-)

AlGonzalezinfo's curator insight, October 24, 2013 11:41 AM

Thanks for the great curation Maria Rachelle.  Starting with my mother, some of the most influential leadership mentors I have had are women.   This research makes a lot of sense to me!

 

Especially the following section:

 

Empathy Is Innovation. While leaders spend considerable time and effort trying to envision markets and pushing out innovation, empathy can often generate simple, yet breakthrough ideas. In her years working as an advocate for charities in Britain and abroad, Anna Pearson noticed a pattern: there were many people who wanted to volunteer — but were too busy (or had schedules too varied) to commit to a cause.

 

To bridge the gap between what volunteers could give and what people need, Anna re-imagined volunteering on a very small scale. Her London-based non-profit Spots of Time connects organizations with people who can give an hour or so at a time, and often at a moment’s notice. The lesson? Anna trained her empathy not just on beneficiaries of charity but also on volunteers. That kindness and sensitivity to others was the catalyst for creativity.

Rescooped by David Hain from LeadershipABC
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Why Powerful People Just Don't Get Empathy

Why Powerful People Just Don't Get Empathy | Coaching Leaders | Scoop.it

If your boss is a jerk, there might be a scientific reason for it. A new study suggests feeling powerful dampens the part of the brain that helps us connect with others.


Via Kenneth Mikkelsen
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Verica Markovic's curator insight, October 2, 2013 1:17 AM

Etude intéressante, mais à nuancer.

Ron McIntyre's curator insight, October 2, 2013 1:52 PM

Not surprising but still needs more exploration by authentic leaders, the key is that one can overpower the tendency to quelsh empathy in their roles. But it is not easy nor is it often truly understood.

Chris Brown's curator insight, October 2, 2013 6:05 PM

"Whether you're with a team at work [or] your family dinner, all of that hinges on how we adapt our behaviors to the behaviors of other people, and power takes a bite out of that ability, which is too bad."

 

A powerful statement.  How can we keep focused on connecting to others so we don't become less empathetic?

Rescooped by David Hain from Into the Driver's Seat
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11 Secrets Of Effective Communication And Empathy | Appitive

11 Secrets Of Effective Communication And Empathy | Appitive | Coaching Leaders | Scoop.it

Communication and empathy are the basis of all social and relationship skills, and a core competency of emotional intelligence. The communication competency includes listening with an open mind, sending convincing and clear messages, and cultivating an empathetic give-and-take. The empathy competency includes understanding other people and being actively interested in other people’s concerns, thoughts, and feelings.

Here are my 11 secrets of effective communication and empathy.

 

Read more, very interesting...:

http://appitive.com/business/2012/08/10/11-secrets-of-effective-communication-and-empathy/

 


Via Gust MEES, Jim Lerman
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Curated by David Hain
People and Change consultant, 25 years experience in Organisation Development. Executive coach. Very experienced facilitator and team developer.