Communication and empathy are the basis of all social and relationship skills, and a core competency of emotional intelligence. The communication competency includes listening with an open mind, sending convincing and clear messages, and cultivating an empathetic give-and-take. The empathy competency includes understanding other people and being actively interested in other people’s concerns, thoughts, and feelings.
Here are my 11 secrets of effective communication and empathy.
Read more, very interesting...:
Via Gust MEES, Jim Lerman