You are the content you publish.
Sign up with Facebook
Sign up with Twitter
I don't have a Facebook or a Twitter account
Start a free trial of Scoop.it Business
Take your leadership skills to the next level by getting comfortable with confrontation. Here are 12 ways to diffuse difficult people.
We all have an inner, EQ-savvy voice that tells us when we need to have a difficult conversation with someone... Do it... these should help!
Great ideas, add this one: Appreciate what is good about your difficult person. It shifts your attitude about the person and the conversation!
"The consequence of not having that uncomfortable conversation is costly. A CPP Inc. study of workplace conflict reveals that employees in the U.S. spend roughly 2.8 hours per week dealing with conflict. Thirty-three percent of employees report that the conflict led to personal injury and attacks, and 22 percent report that it led to illness and absence from work. Ten percent report that project failure was a direct result of conflict. A similar study by Psychometrics in Canada, showed that 32 percent of employees have to deal with conflict regularly. More alarming is a recent study by Accenture revealing that, even in this challenging economic climate, 35 percent of employees leave their jobs voluntarily because of internal politics."