Conflict is a huge and fascinating topic and the Assumption Iceberg is a simple but powerful concept that you may find useful for both yourself and your clients. It comes from “The Joy Of Conflict Resolution: Transforming Victims, Villains And Heroes In The Workplace And At Home” by Gary Harper.
So, have you heard the old saying, “We judge ourselves by our intentions – and others by their actions”? It’s one of the best conflict tips there is – let’s explore.
Via Ariana Amorim