How many times have you acted on an assumption that turned out to be wrong? It happens all the time.
The Ladder of Inference, originally developed by Harvard Business School professorChris Argyris, helps us understand our communication barriers and come to common understanding based on shared data and interpretation. It is a wonderful tool if you’re teaching communication and soft skills workshops, but it’s also a great tool to use as a teacher or trainer, to better understand the thinking of your students or colleagues.
Via Ariana Amorim