Community Managers
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Community Managers
Resources, tips, and insights from real live community managers!
Curated by Ally Greer
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Building Community with Value - SEOmoz (blog)

Building Community with Value - SEOmoz (blog) | Community Managers | Scoop.it
SEOmoz (blog)
Building Community with Value
SEOmoz (blog)
Building a community around your company is hard work. Just like SEO, there are no tricks. Nothing you can buy in bulk. There really is no 'easy' way to do it.
Cedar Brown's insight:

This is an excellent read top to bottom! I love the example with MailChimp, they do a fantastic job building community and loyal users. 

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10 Attributes of a Fantastic Community Manager | Edelman Digital

10 Attributes of a Fantastic Community Manager | Edelman Digital | Community Managers | Scoop.it
My colleagues Britta Heer and Jasper Krog correctly point out that Community Managers should be appointed based on their strategic, communication, social and management skills, so here's what I consider to be the 10 ...
Cedar Brown's insight:

10 great tips for community managers!

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The Ultimate List of Books Community Managers Read - My Community Manager

The Ultimate List of Books Community Managers Read - My Community Manager | Community Managers | Scoop.it
The Ultimate List of Books Community Managers Read http://t.co/8YyA9C9X My Community Manager
Cedar Brown's insight:

I love Content Rules and How to Win Friends and Influence People! What books did you love?

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What is a Community Manager and Does Your B2B Company Need One? - Business 2 Community

What is a Community Manager and Does Your B2B Company Need One? - Business 2 Community | Community Managers | Scoop.it
What is a Community Manager and Does Your B2B Company Need One?
Business 2 Community
In the marketing field, the term “community manager” has become increasingly popular.
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Community Driven Ways to Build a Successful Digital Tribe

Community Driven Ways to Build a Successful Digital Tribe | Community Managers | Scoop.it
An engaged online community or digital tribe is the path to real business success on social media. Anyone who has been on social media for any length of time recognizes that the old school way of...
Tim McDonald's insight:

If you're not familiar with the 12 Most site, it's much more than a site. They built a community.

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Community Manager of the Day #CMOTD | My Community Manager

Community Manager of the Day #CMOTD | My Community Manager | Community Managers | Scoop.it
Community Manager of the Day features a different community manager every day and highlights there achievements, knowledge and things that have helped them. (@terakristen Thanks!
Jordan Sanders's insight:

It's the #CMOTD - and if you DON'T know what that means, you definitely need to check it out! :) #cmgr #cmgrchat

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Seven steps to creating vibrant online collaborative communities

Seven steps to creating vibrant online collaborative communities | Community Managers | Scoop.it
There is a natural pairing between online communities and the role of the business communicator.

Via zapleahy
Tim McDonald's insight:

I'm curious if the business communicator is actually what I would refer to as a community manager. What do you think? 

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Jordan Sanders's comment, January 6, 2013 7:32 PM
Good question...I think it CAN be but not always the case
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Private Communities with Maddie Grant

Community Manager Hangout featured Maddie Grant, of SocialFish, discussing private communities, including non profits and associations.
Tim McDonald's insight:

The storify version of Community Manager Hangout with Maddie Grant discussing private communities, non profits and assocaitions. 

Hear about the different challenges faced by private communities, how to convert listserves and the key to fundraising. 

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The 2012 Community Manager Report [INFOGRAPHIC]

The 2012 Community Manager Report [INFOGRAPHIC] | Community Managers | Scoop.it
Every 4th Monday of January social media professionals gather around their warm, cozy monitors to toast Starbucks and sing viral video carols — all to celebrate Community Manager Appreciation Day.
Ally Greer's insight:

The folks over at SocialFresh put together this awesome infographic about community managers just in time to celebrate Community Manager Appreciation Day in a few weeks.


Check out the full infographic here, but I'll share a few tidbits that I found most interesting:


-Did you know that the majority of community managers are women? Girl Power!


-Additionally, 2 out of every 3 community managers works for a brand rather than an agency. Personally, I love working for a brand because I can fully dedicate myself to the company, our team, and our culture.


-Lastly, over 60% of community managers spend over 30 hours per week working on their community. Now, that's dedication!

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Your Effort = Less Customer Effort = Magical Customer Experience

Your Effort = Less Customer Effort = Magical Customer Experience | Community Managers | Scoop.it
Creating a magical customer experience is not magic. It's talks being proactive, looking at things from your customers point of view and effort.
Ally Greer's insight:

Customer Service/Experience and Community management complement each other in many ways.

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Lurking and Learning as a New Community Manager « Fast Wonder

Lurking and Learning as a New Community Manager « Fast Wonder | Community Managers | Scoop.it
Thoughts on online community strategy, community management, blogging, Yahoo Pipes and open source.
Cedar Brown's insight:

Good advice for first time Community Managers. What first time advice would you offer?

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Pedro Barbosa's curator insight, January 14, 2013 2:44 PM

Nice insight, good linkd.

 

Pedro Barbosa | www.harvardtrends.com | www.pbarbosa.com

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5 Signs Your Online User Community Will Thrive in Its First 12 Months - Customer Think (blog)

5 Signs Your Online User Community Will Thrive in Its First 12 Months - Customer Think (blog) | Community Managers | Scoop.it
5 Signs Your Online User Community Will Thrive in Its First 12 Months Customer Think (blog) Companies that dig into what a community managers actually does on a daily basis clearly see the hole that is created when community management is a part...
Cedar Brown's insight:

Basic tips for every Community Manager 

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4 Community Building Tips to Turn Your Brand into a Global Cult

4 Community Building Tips to Turn Your Brand into a Global Cult | Community Managers | Scoop.it
Can your business make huge gains by building authentic relationships with every single enthusiastic user? Even the non-paying ones? Is it worthwhile to spend time injecting your brand with
sherrierohde's insight:

So many good thoughts from the CEO of HootSuite here. Also, I am super jealous of those owl masks.

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How I Became A Community Manager Through My Dog

How I Became A Community Manager Through My Dog | Community Managers | Scoop.it
Becoming a community manager for Rebecca Braglio didn't start with being a lawyer, it actually all started with her dog, Dash.
Ally Greer's insight:

Here's a great story about how Rebecca Braglio followed her passion and found a job as a community manager. At first, she didn't even really know what she was getting into, but she's learning along the way and building a community around something she loves: her dog.


I always say that passion is one of the most important parts of being a community manager, beacuse if you can't stand behind the brand or product that you're representing, it will be much more difficult to build a community around it. Rebecca's story is an awesome example of how following your passion can lead to things working out in the end.

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A Facebook cheat sheet for brands | Articles | Home

A Facebook cheat sheet for brands | Articles | Home | Community Managers | Scoop.it
Take some of the guesswork out of your social media efforts with an infographic that reveals surprising data about Facebook.
Jordan Sanders's insight:

Nice #Facebook "cheat sheet" #infographic for #brands - nice guidelines with helpful stats. For instance, did you know that posts w/emoticons get 52% higher interaction rates?! Crazyness.

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Ways Social Media Impacts SEO - Search Engine Journal

Ways Social Media Impacts SEO - Search Engine Journal | Community Managers | Scoop.it
Local SEO has been all the rage for local businesses for some time now. Most SEOs are very skilled at optimizing a website for local using on-page, backlin
Jordan Sanders's insight:

Most think that you need different people to do social media management and SEO. This post points out the benefits of social on SEO, and implies that with a little extra knowledge, a community manager can really be responsible for both

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4th Annual Community Manager Appreciation Day: Jan 28, 2013 | Web Strategy by Jeremiah Owyang | Social Media, Web Marketing

4th Annual Community Manager Appreciation Day: Jan 28, 2013 | Web Strategy by Jeremiah Owyang | Social Media, Web Marketing | Community Managers | Scoop.it
Tim McDonald's insight:

This will be the 4th year we celebrate Community Manager Appreciation Day.

The hashtag is #CMAD

Monday was selected to make sure it was on a work day. 

January was selected to make sure it was in the first quarter, when many companies were still finalizing planning. 

What are you doing to show appreciation for your community manager? 

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