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ATV Profile: Erin Rosintoski

Meet Erin Rosintoski, a Community Manager at Atlanta Tech Village and our events and sponsorships guru. She is a former college athlete who is passionate about curating programs that Village members will love.
Crystal Coleman's insight:

I love reading about what other Community Managers do.

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3 Tips for Customer Service on Twitter | News | eZanga.com

3 Tips for Customer Service on Twitter | News | eZanga.com | CMGR - Crystal Style | Scoop.it
If you're doing customer service on social media, you need to do it right. Here's some advice for Twitter support.
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9 Top Community Managers on Why Online Community Matters - Huffington Post

9 Top Community Managers on Why Online Community Matters - Huffington Post | CMGR - Crystal Style | Scoop.it
9 Top Community Managers on Why Online Community Matters
Huffington Post
Community Managers have gone from being a quirky role ("you mean you get paid to tweet!
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How Community Saves The World - Ally, Tim, Jonathan & Marty [Video] #CMGRhangout

How Community Saves The World - Ally, Tim, Jonathan & Marty [Video] #CMGRhangout | CMGR - Crystal Style | Scoop.it

Fun Hanging out with Ally (from @Scoopit), Tim and Jonathan today. NOTE: We had some bumps and the conversation starts at the 6:00 mark.


Via Martin (Marty) Smith
Crystal Coleman's insight:

Sad that I missed this, but look forward to watching the recording later. 

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Ally Greer's curator insight, May 24, 2013 8:33 PM

This morning's conversation was seriously awesome! Coming together, telling stories, and having a purpose is extremely inspiring. Check out the video to watch the entire talk!

Brian Yanish - MarketingHits.com's curator insight, May 24, 2013 11:00 PM

Great Hangout!!!

Martin (Marty) Smith's comment, May 25, 2013 7:03 AM
Fun to talk about my favorite topics (Internet marketing, community, saving the world) with such dedicated and smart fellow travelers. Appreciate the invitation and the company : ).M
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Four Tips for Connecting with Your Online Community

Four Tips for Connecting with Your Online Community | CMGR - Crystal Style | Scoop.it
I've spent a lot of time managing communities online. I love this aspect of my job; I get satisfaction in connecting directly with passionate fans, receiving instant feedback and seeing how people ...
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San Francisco Community Managers

Optimizing Your SEO: Best Practices for Community Managers

Tuesday, May 21, 2013, 6:00 PM

No location yet.

3 Members Attending

We spend a lot of time creating content via social channels, blogs, video and more - it should be priority to make sure these items are optimized for the best reach and SEO possible. Whether you dabble in SEO tactics for your own benefit, or if it's a required skill in your day-to-day, join us for a deep dive in this area and walk away will solid s...

Check out this Meetup →

We spend a lot of time creating content via social channels, blogs, video and more - it should be priority to make sure these items are optimized for the best reach and SEO possible.
Crystal Coleman's insight:

I won't be able to make this meetup, but everyone else should go and tell me all about it. 

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Rescooped by Crystal Coleman from Digital & Social Marketing
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Are Negative Twitter Messages Contagious?

Are Negative Twitter Messages Contagious? | CMGR - Crystal Style | Scoop.it
Does a negative twitter message have infectious germs powerful enough to influence the behavior of tweeters? Maybe. Then again, maybe not.

Via Baochi
Crystal Coleman's insight:

I must follow a good bunch of apples; I don't see too much negativity on my feed. 

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Rescooped by Crystal Coleman from Cultivating Community
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Five Things Every Community Manager Should Be Doing (But Probably Isn’t)

Five Things Every Community Manager Should Be Doing (But Probably Isn’t) | CMGR - Crystal Style | Scoop.it

The pressurised, real-time nature of the job means most of us are bouncing from campaign to campaign, too busy swatting aside goals and hazards to see the bigger picture: and that long view is where all the good stuff happens. How do you get there?


Via Eric Suesz, zapleahy
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Laura Brown's comment, March 8, 2013 6:35 PM
Tried this link. It's coming up 404 for me.
Ken Pyburn's curator insight, March 9, 2013 10:56 AM

I found this stimulating and for all of us as "mangers of a village" it is food for thought as we encounter naysayers and doubters.

 

Rescooped by Crystal Coleman from Digital & Social Marketing
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Community Manager: Too old, too young – Is there a just right? | arnoldi : mcpherson

Community Manager: Too old, too young – Is there a just right? | arnoldi : mcpherson | CMGR - Crystal Style | Scoop.it

Community Manager: Too old, too young - Is there a just right? http://t.co/bwDJY3Wtvr via @arnoldmcp


Via Baochi
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How To Maintain Your Online Presence When Your Community Manager Takes Vacation

How To Maintain Your Online Presence When Your Community Manager Takes Vacation | CMGR - Crystal Style | Scoop.it
...because the web should be fun... (How To Maintain Your Online Presence When Your Community Manager Takes Vacation via Social Web ...
Crystal Coleman's insight:

Pretty basic information for experienced community managers, but some good reminders if you're running the show on your own. 

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Online Community Unconference 2013 (with images, tweets) · billjohnston

And, it's a wrap. The OCU 2013 is in the books. What an amazing day spent discussing the current state of online community with some of the most passionate and knowledgable people in the industry.
Crystal Coleman's insight:

Was so great to be involved in this event! Can't wait for the next one.

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Lowe's uses Vines six second animations as lifehack ads - Adland

Lowe's uses Vines six second animations as lifehack ads - Adland | CMGR - Crystal Style | Scoop.it
Lowe's uses Vines six second animations as lifehack ads
Adland
While The Show reinvented the baseball card, Lowe's make six second animated how-tos that can help you in any DIY project or just around the house, right on brand.
Crystal Coleman's insight:

Clever use of Vine!

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What can retail learn from community managers? - Retail Customer Experience (blog)

What can retail learn from community managers? - Retail Customer Experience (blog) | CMGR - Crystal Style | Scoop.it
What can retail learn from community managers?
Retail Customer Experience (blog)
A few years ago, the role of community manager as we know it today didn't exist.
Crystal Coleman's insight:

I think it'd actually be interesting to look at the flip side, too... what can retail learn from CM.

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Crystal Coleman's curator insight, May 3, 2013 6:54 PM

I was just saying this morning how work in retail customer service should be a prereq for community managers. Here are some of the reasons why. 

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ATV Profile: Erin Rosintoski

Meet Erin Rosintoski, a Community Manager at Atlanta Tech Village and our events and sponsorships guru. She is a former college athlete who is passionate about curating programs that Village members will love.
Crystal Coleman's insight:

I love reading about what other Community Managers do.

more...
No comment yet.
Rescooped by Crystal Coleman from Digital & Social Marketing
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Facebook Changes Facebook Page Admin Panel | Social Media Today

Facebook Changes Facebook Page Admin Panel | Social Media Today | CMGR - Crystal Style | Scoop.it
The problem is that Facebook's revenue model is not working. Too many businesses are investing in Facebook promotions and advertising and seeing little to no return on their investment.

Via Baochi
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http://www.socialmediaexaminer.com/9-ways-to-become-a-better-facebook-community-manager/

9 Ways to Become a Better Facebook Community Manager. http://t.co/TOk0p7Y688
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Rescooped by Crystal Coleman from Digital & Social Marketing
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How Airbnb Used Social Media to Dominate the Travel Industry

How Airbnb Used Social Media to Dominate the Travel Industry | CMGR - Crystal Style | Scoop.it

If you haven’t used Airbnb, you should. Founded in 2008, Airbnb is a community marketplace for travel rentals that is now used by millions of people in 192 countries around the world.


Via Baochi
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