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Cloud CRM system
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Social, mobile CRM boost productivity by 26.4%

Social, mobile CRM boost productivity by 26.4% | Cloud CRM system | Scoop.it
Organizations can significantly increase returns on their CRM investments by as much as 26.4 percent by adding mobile and social capabilities, a Nucleus Research survey showed.
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cloud CRM could boost the productivity

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Shift to mobile CRM apps accelerating

Shift to mobile CRM apps accelerating | Cloud CRM system | Scoop.it
Mobile CRM apps downloadable on app stores are expected to grow to over 1,200 by 2014: Gartner
Calvin Yu's insight:

mobile CRM is future develop ways.

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Innovation in the Cloud - 10 Game Changing SaaS Applications

Innovation in the Cloud - 10 Game Changing SaaS Applications | Cloud CRM system | Scoop.it
If you think about how you use software today versus how you did just 10 years ago, my bet is you now use a lot more web-based applications. A piece of
Calvin Yu's insight:

Different perspective of cloud innovation use, includ CRM

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How CRM Idol 2011 helped Stone Cobra push boundaries and redefine the term 'team'

How CRM Idol 2011 helped Stone Cobra push boundaries and redefine the term 'team' | Cloud CRM system | Scoop.it
RT @krcraft: How CRM Idol 2011 helped Stone Cobra push boundaries & redefine the term 'team': http://t.co/tvVlS5PnH7
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Gartner: Cloud, CRM to drive enterprise software spending

Gartner: Cloud, CRM to drive enterprise software spending | Cloud CRM system | Scoop.it
Enterprise software spending will increase modestly worldwide through the 2014, but it will be driven by new software sales (on-premises) and Software as a Service (SaaS).
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7 Reasons A Cloud-Based CRM System Is Awesome!

7 Reasons A Cloud-Based CRM System Is Awesome! | Cloud CRM system | Scoop.it
CRM is integral to the success of a company & cloud-based software, especially for CRM, is "all the rage," for really great reasons. Here are seven.
Calvin Yu's insight:

clear show some points about the benefit of using cloud crm

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CRM, ERP head up mobile applications offered by SaaS providers | CloudCow.com

CRM, ERP head up mobile applications offered by SaaS providers http://t.co/HYFrpVTYjq #cloud
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Steven's comment, May 11, 2013 8:25 PM
How about the safety issues?
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Telco rolls out customer strategy for the unbanked | CRM Innovation

Telco rolls out customer strategy for the unbanked | CRM Innovation | Cloud CRM system | Scoop.it
No credit card? Globe Telecom offers an innovative mobile payment for smartphone apps and other Web goods.

Via Joseph Ruiz
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Calvin Yu's comment, May 8, 2013 7:25 PM
The mobile CRM seems becoming the mainstream of CRM.
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Innovation in CRM and the best tools for small businesses - www.buildtracks.com

I recently answered a couple of questions on Quora in relation to innovation within the CRM industry and the right tools for small business.

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Steven's comment, May 8, 2013 7:31 PM
really?
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Four Innovation Insights From Customers

Four Innovation Insights From Customers | Cloud CRM system | Scoop.it

Customers, properly, have been having a renaissance of sorts in terms of business thinking. Peter Drucker famously espoused a very customer-centric business philosophy. Nowadays, social CRM represents the return of a customer-first orientation. Last year, Altimeter published the 18 use cases of social CRM. Included in those use cases were several that relate to innovation.


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Accounting CRM Can Improve Sales for Small Business [Infographic]

Accounting CRM Can Improve Sales for Small Business [Infographic] | Cloud CRM system | Scoop.it
CRM apps manages customer data from a variety of sources and displays it in one screen – you won’t have to leave your browser window.

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marketingIO's curator insight, April 10, 2013 10:09 AM

We know: what's the connection with marketing automation? Two things: (1) too good of a graphic to pass up presenting to you, and (2) interesting notion on tying Accounting software with CRM which is in effect tied to MAP. We can see how there's a logical connection that could lead to the use of triggered emails from your MAP.


  • See the article at infographicjournal.com
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  • iNeoMarketing merges marketing automation with content marketing for a powerful lead management solution, configured and managed by our knowledgeable, experienced staff.  Contact us.
Michelle Merritt, MS's curator insight, April 10, 2013 11:25 AM

This is a nice integration concept, allowing small businesses to streamline information processes and integrate accounting apps with their CRM for greater efficiency, communication and actionable insights. I especially appreciate that this infographic includes the "social listening" aspect of CRM.

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Don’t Make These Mistakes With Cloud CRM Solutions

Don’t Make These Mistakes With Cloud CRM Solutions | Cloud CRM system | Scoop.it

Many companies cannot capture the promised benefits if they do not have certain prerequisites within their own skill sets, such as the right developer talent and governance model to work in an agile, iterative approach that leading organizations use to be successful. So don’t make these mistakes:


Trying to develop the “perfect” solution. Cloud CRM brings increased agility and flexibility, making it easier for organizations to tweak and upgrade the system after it is deployed. Unlike in the past, organizations don't have to deploy the perfect CRM solution all at once. Instead, they can deploy a “good-enough” system at first — as long as it is positioned so that the organization can quickly iterate and add improvements after deployment.Spending too long on key decision points. Be prepared to make decisions quickly in order to drive development sprints, iterate quickly, and plan on the fly.  In order to achieve this, organizations must establish governance boards and project teams that represent interests from across the organization and have decision-making power to approve development plans and changes.Not using information worker personas to guide development cycles. End user personas — similar to marketers' personas for consumer segmentation — are high-level overviews that illustrate how and why a typical user in a specific job role uses the CRM system and what benefits that user will receive from it.Not having the right skill sets. Skilled business analysts (BAs) will become increasingly important as solution governance makes the shift from a focus on application installation to a business-centric process improvement.

If you like this scoop, please RT, Post, Share. More scoops like this at http://www.scoop.it/t/the-marketing-automation-report


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Neal Shen's curator insight, May 4, 2013 11:27 AM

I  totally agree, the most important part of CRM  is to  serve efficiently customer needs. The ideal CRM must provide the best sevice for the customers. When the company adopt CRM software, there are lots of facts  needed to consider.

John Clinton's curator insight, May 4, 2013 11:55 AM

The worst thing you can do when developing a CRM is making it so complicated, ugly, or annoying that no sales team would ever want to use it. It's been proved time and time again with the big CRM players who consistently hemorrhage users

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Traditional CRM vs Social CRM [Infographic]

Traditional CRM vs Social CRM [Infographic] | Cloud CRM system | Scoop.it

What’s the difference between traditional CRM and social CRM? This is often the first question in the long and tricky process of “socialization” that many large organisations are currently experiencing.


Having listened to experts from American Airlines, IBM, VistaPrint, Peugeot, Everything Everywhere, British Gas, Expedia, Spotify and many more brands explaining their approaches to social CRM at recent Our Social Times conferences – I think we’ve got a pretty clear vision of how organisations should approach social customer engagement and the management, tools and processes they need to set in place around it.


With this in mind, we thought we’d publish an infographic to set out the key points of differentiation between traditional and social CRM. We hope it’s useful.

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markobauman's curator insight, December 27, 2012 5:23 PM

Odlična infografika, ki prikazuje razliko med CRM in social CRM.

maurage christophe's curator insight, January 18, 2013 11:58 AM

Social CRM

Christian Burris's curator insight, May 4, 2014 10:53 AM

Great Infographic on CRM's.  I actually use both a traditional CRM and a Social CRM. 

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Cloud-based CRM makes it easy for customers to switch applications

Cloud-based CRM makes it easy for customers to switch applications | Cloud CRM system | Scoop.it
More than half of CRM customers (52 percent) are willing to switch cloud applications within first six months of deployment, according to Nucleus Research.
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Outsourcing company turns to cloud to double its customer base | Cloud Pro

Outsourcing company turns to cloud to double its customer base | Cloud Pro | Cloud CRM system | Scoop.it
Cloud-based CRM helps Flat Rock grow its business without hassle
Calvin Yu's insight:

A small case of use saas crm

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Customer Relationship Management - strategy, organization, system, model, company, business, system

Customer Relationship Management - strategy, organization, system, model, company, business, system | Cloud CRM system | Scoop.it
Bundled Goods and Services, Business Continuity Planning, Business Plan, Business Process Reengineering, Business Structure, Cafeteria Plan—Flexible Benefits, Capacity Planning, Case Method of Analysis, Cash Flow Analysis and Statement, Cellular Manufacturing,...
Calvin Yu's insight:

the evaluation and problems are very useful to help people think about the existing systems' problems.

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Calvin Yu's comment, May 15, 2013 5:11 PM
The further reading list is useful.
Lou Hemmer's curator insight, March 20, 2014 5:17 PM

Great article on CRM.

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How cloud CRM is changing private equity deal sourcing

How cloud CRM is changing private equity deal sourcing | Cloud CRM system | Scoop.it
With a global online marketplace for almost all kinds of goods and services, the financial services industry is not really left behind.
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Dynamics 2011 CRM Video Tutorials | Financial Advisor CRM

We offer a library of popular Microsoft Dynamics 2011 CRM video tutorials to take you through each aspect of Pareto Platform CRM at your convenience.
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CRM Did It, Eventually | Futurelab – We are marketing and customer ...

CRM Did It, Eventually | Futurelab – We are marketing and customer ... | Cloud CRM system | Scoop.it
Marketing & Strategy Innovation ... We know now that CRM stands for "Can't Replace Marketing." I wonder if the future of social media looks somewhat similar? The differences are as striking as the similarities, of course, but ...

Via @59net
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Magnetic: The latest innovation in cloud-based CRM and project management ... - Bizcommunity.com

Magnetic: The latest innovation in cloud-based CRM and project management ... - Bizcommunity.com | Cloud CRM system | Scoop.it
Magnetic: The latest innovation in cloud-based CRM and project management ...
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Calvin Yu's comment, May 8, 2013 7:23 PM
More effectiveness, improve communication.
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Dynamics CRM 2011 - Development Resources - User Ed - The ...

User Ed is a Microsoft blog written by a User Education professional, Ed Price. Ed enjoys PowerPivot, TechNet Wiki, Integrated Assistance, and long walks off short piers.

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Calvin Yu's comment, May 8, 2013 7:19 PM
The reading list is very useful
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cost reductions "Gartner: Integrate communities into customer support to reduce cost | CRM Innovation"

cost reductions "Gartner: Integrate communities into customer support to reduce cost | CRM Innovation" | Cloud CRM system | Scoop.it

Market research firm Gartner predicts that by 2014, organizations integrating communities into customer support will realize cost reductions ranging from 10 percent to 50 percent.


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Will Cloud-Based CRM Systems Really Improve Your Customer Service?

Will Cloud-Based CRM Systems Really Improve Your Customer Service? | Cloud CRM system | Scoop.it
With cloud-based everything dominating the tech-world landscape these days, it’s reasonable to consider the pros and cons of migrating your CRM systems to the (Will Cloud-Based #CRM Systems Really Improve Your Customer Service?

Via Fred Zimny
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Neal Shen's curator insight, May 4, 2013 11:50 AM

Nowadays, companies are enjoying the benefit the cloud offered including low costs,improved agility and the flex­i­bil­ity to use the cloud for remote workforces. However, not all companies can obtain benefit from cloud CRM system.

Jiashu Lu's comment, May 4, 2013 4:07 PM
Interesting!
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2013 CRM Market Share Update: 40% Of CRM Systems Sold Are SaaS-Based

2013 CRM Market Share Update: 40% Of CRM Systems Sold Are SaaS-Based | Cloud CRM system | Scoop.it
Last year, four out of every ten CRM systems sold were SaaS-based, and the trend is accelerating.

Via Christophe Primault
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