ClearView - A call center software created by a call center for call centers!
36 views | +0 today
Follow
Your new post is loading...
Your new post is loading...
Scooped by clearview
Scoop.it!

uyypv

clearview's insight:

One of the largest home automation corporations in North America will implement the use of ClearView Dashboard to accelerate the meeting of business objectives.

more...
No comment yet.
Scooped by clearview
Scoop.it!

Workforce Optimization Consultation

Workforce Optimization Consultation | ClearView - A call center software created by a call center for call centers! | Scoop.it
ClearView drives successful execution, by aggregating performance data from disparate systems, and acting on the data with proven business improvement processes.
clearview's insight:

ClearView Workforce Optimization Business Consulting practice helps organizations to achieve continuous operational improvement in ever-changing customer service environments!

more...
No comment yet.
Scooped by clearview
Scoop.it!

What Do You Want Out of Your Call Center?

Learn how to give your agents what they want and increase their overall performance…
clearview's insight:
Learn how to give your agents what they want and increase their overall performance…
more...
No comment yet.
Scooped by clearview
Scoop.it!

Death by Average Talk Time

Death by Average Talk Time

clearview's insight:

I would suggest that this metric is not the rope we use to hang our agents, at least not until we know what the other metrics are saying.

more...
No comment yet.
Scooped by clearview
Scoop.it!

ClearView walkthrough 1440x900) - YouTube

www.clearviewlive.com. This is how a virtual tour of how ClearView works.
clearview's insight:

Take a look at ClearView's extended metric dashboard & see how it can help you level up your call floor productivity!

more...
No comment yet.
Scooped by clearview
Scoop.it!

Why Are Your Attrition Rates so High?

Why Are Your Attrition Rates so High? | ClearView - A call center software created by a call center for call centers! | Scoop.it
ClearView not only allows the agent to clearly see what the companies expectations, but it allows the agent to see how they perform in real time.
clearview's insight:

Practice a call center culture of transparency, open-communication, & unify expectations throughout your organization. Improve performance, increase engagement, and lower attrition. 

more...
No comment yet.
Scooped by clearview
Scoop.it!

Copy of The Most Important Metric.

Copy of The Most Important Metric. | ClearView - A call center software created by a call center for call centers! | Scoop.it
Copy of The Most Important Metric.
clearview's insight:

At ClearView, we believe that customer satisfaction is the most important metric! What's yours?

more...
No comment yet.
Scooped by clearview
Scoop.it!

What Do You Want Out of Your Call Center? - Customer Relationship Management Strategies

What Do You Want Out of Your Call Center? - Customer Relationship Management Strategies | ClearView - A call center software created by a call center for call centers! | Scoop.it
Learn how to give your agents what they want and increase their overall performance!
clearview's insight:

We often think that what our call center agents want is different from what the management expects. So we asked our agents, "What Do You Want Out Of Your Call Center?" Watch the video here and you might be surprised with their answers. 

more...
No comment yet.
Scooped by clearview
Scoop.it!

The Training Cure

The Training Cure | ClearView - A call center software created by a call center for call centers! | Scoop.it
Training, call center software, crm system, cloud based software, big data, solutions, performance management, real-time performance data, call recording
clearview's insight:

How vital training is in maintaining homeostasis in your calling floor?

more...
No comment yet.
Scooped by clearview
Scoop.it!

Three tips to Improve Attrition Rates in 2014 - Customer Relationship Management Strategies

Three tips to Improve Attrition Rates in 2014 - Customer Relationship Management Strategies | ClearView - A call center software created by a call center for call centers! | Scoop.it
Sometimes the obvious answer to a problem or issue isn’t always the correct resolution. Some years ago I had a conversation with some employees from our call floors during a focus group to improve our attrition rates, I discovered a … Continue reading →
clearview's insight:

High employee turnover costing your #contactcenter? Here are some tips to lower attrition.

more...
No comment yet.
Scooped by clearview
Scoop.it!

Managing Multi-Cultural Call Centers - Customer Relationship Management Strategies

Managing Multi-Cultural Call Centers - Customer Relationship Management Strategies | ClearView - A call center software created by a call center for call centers! | Scoop.it
call center, cloud based software, crm system , advanced call center technologies, outsourcing, workforce management software, Multi-Cultural Call Centers
clearview's insight:

By teaching all of our agents’ companywide about the different countries in which we have centers by leveraging social media platforms such as our newsletter, blog, Facebook page and other outlets, agents have the opportunity to learn about other cultures and activities we as a company sponsor around the world.

more...
No comment yet.
Scooped by clearview
Scoop.it!

How to Get More Clients for your Call Center - Customer Relationship Management Strategies

How to Get More Clients for your Call Center - Customer Relationship Management Strategies | ClearView - A call center software created by a call center for call centers! | Scoop.it
The third party call center business is dog eat dog. There are several players, rising above the noise is very difficult.
clearview's insight:

When it comes to customer service, does your call center push value or price? Do they rally your brand and adds value to your service? What’s your customer service story?

more...
No comment yet.
Scooped by clearview
Scoop.it!

The Formula to Change Agent's Behavior - Customer Relationship Management Strategies

The Formula to Change Agent's Behavior - Customer Relationship Management Strategies | ClearView - A call center software created by a call center for call centers! | Scoop.it
We can look at metrics until we are blue in the face. We can use every measurement tool out there to get in-depth insight, but if it isn’t driving change in the behavior our agents then it is all for … Continue reading →
clearview's insight:

Below are the 4 points every business needs in order to change behavior and drive performance.

more...
No comment yet.
Scooped by clearview
Scoop.it!

CLearView%20Executive%20Level%20Dashboard.pdf

clearview's insight:

ClearView™ gives executives the ability to see both historical and real-time data on the same dashboard without having to search for it.

Where performance is measured and reported the rate of improvement accelerates.”

more...
No comment yet.
Scooped by clearview
Scoop.it!

The Formula to Change Agent's Behavior - Customer Relationship Management Strategies

The Formula to Change Agent's Behavior - Customer Relationship Management Strategies | ClearView - A call center software created by a call center for call centers! | Scoop.it
We can look at metrics until we are blue in the face. We can use every measurement tool out there to get in-depth insight, but if it isn’t driving change in the behavior our agents then it is all for … Continue reading →
clearview's insight:
We understand the agent better than anyone and we know how to make them successful, it is the reason we built ClearView. Let us show you how you can improve your bottom line. Call us for a Demo!
more...
No comment yet.
Scooped by clearview
Scoop.it!

ClearAnalytics

ClearAnalytics | ClearView - A call center software created by a call center for call centers! | Scoop.it
ClearView drives successful execution, by aggregating performance data from disparate systems, and acting on the data with proven business improvement processes.
clearview's insight:
* Optimize the Impact of your Data * Gain an Outside View of your Progress and Growth * Save Time and Resources by Outsourcing Analytics
more...
No comment yet.
Scooped by clearview
Scoop.it!

Do Your Agents Know the Score?

Placing emphasis on specific metrics is a great way to get agents excited about competition, which in turn drives performance.

more...
No comment yet.
Scooped by clearview
Scoop.it!

The Formula to Change Agent's Behavior - Customer Relationship Management Strategies

The Formula to Change Agent's Behavior - Customer Relationship Management Strategies | ClearView - A call center software created by a call center for call centers! | Scoop.it
We can look at metrics until we are blue in the face. We can use every measurement tool out there to get in-depth insight, but if it isn’t driving change in the behavior our agents then it is all for … Continue reading →
more...
No comment yet.
Scooped by clearview
Scoop.it!

What Do Your Call Center Agents Want?

What Do Your Call Center Agents Want? | ClearView - A call center software created by a call center for call centers! | Scoop.it
Learn how to give your agents what they want and increase their overall performance. ClearView improve visibility and changes the way agents behave.
more...
No comment yet.
Scooped by clearview
Scoop.it!

Why Are Your Attrition Rates so High?

Why Are Your Attrition Rates so High? | ClearView - A call center software created by a call center for call centers! | Scoop.it
ClearView not only allows the agent to clearly see what the companies expectations, but it allows the agent to see how they perform in real time.
clearview's insight:

Practice a call center culture of transparency, open-communication, & unify expectations throughout your organization. Increase engagement and improve performance!

more...
No comment yet.
Scooped by clearview
Scoop.it!

Performance Dashboard Video

Performance Dashboard Video | ClearView - A call center software created by a call center for call centers! | Scoop.it
Clearview™ enables you to tailor your performance dashboard view depending on your needs or role.
clearview's insight:

Are you too busy and can't manage your team 24/7? The good news is, we have a solution to that!

ClearView's:

*PERFORMANCE MANAGEMENT TOOL allows you to see how your team is performing, real-time!

*EXTENDED METRIC FIELD shows your team's performance over a period of time!

*HISTORICAL METRICS FIELD doesn't only show how your team is performing but if they're reaching their goals as well!

Stay on top, spend your time where you are most needed, and schedule a demo now!

more...
No comment yet.
Scooped by clearview
Scoop.it!

Holding a glass of water- managing stress in call centers

Holding a glass of water- managing stress in call centers | ClearView - A call center software created by a call center for call centers! | Scoop.it
handling stress in a call center, managing stress in call centers, call center software
clearview's insight:

As with the glass of water, in call center work, we have to put some responsibility down for a while and rest before holding it again.

more...
No comment yet.
Scooped by clearview
Scoop.it!

3 Strategies for Turning an Angry Customer into a Happy One - Customer Relationship Management Strategies

3 Strategies for Turning an Angry Customer into a Happy One - Customer Relationship Management Strategies | ClearView - A call center software created by a call center for call centers! | Scoop.it
Customer Engagement, Call Center Solutions, Workforce Management, Contact Center Management, Customer Satisfaction, Customer Service
clearview's insight:

Does your contact center still falling short when it comes to customer service? Let us help you make customers happy!

more...
No comment yet.
Scooped by clearview
Scoop.it!

Performance Dashboard Video

Performance Dashboard Video | ClearView - A call center software created by a call center for call centers! | Scoop.it
Clearview™ enables you to tailor your performance dashboard view depending on your needs or role.
clearview's insight:

Performance Dashboard Video

more...
No comment yet.