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Multiple Customer-Service Channels Help Raise Satisfaction

Multiple Customer-Service Channels Help Raise Satisfaction | Channel Shift | Scoop.it

A new Aspect Software study has found that many companies are still lacking when it comes to customer service satisfaction.


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Social Data Can Improve Customer Service | Social Media Today

Social Data Can Improve Customer Service | Social Media Today | Channel Shift | Scoop.it
Brands are increasingly using social media monitoring for Customer Service, and this is radically changing the industry.
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Why Mobile Matters for Customer Service and the Service Cloud ...

Why Mobile Matters for Customer Service and the Service Cloud ... | Channel Shift | Scoop.it
One of the top trends for the customer service industry in 2013 is the rise of mobile technology, according to Principal Analyst for Forrester Research, Inc., Kate Leggett. Until just recently, mobile was seen as a tool for sales, ...

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Why Is Effortless Customer Service So Hard To Deliver? It's Partly ...

Why Is Effortless Customer Service So Hard To Deliver? It's Partly ... | Channel Shift | Scoop.it
Why is it so difficult to deliver consistent, effortless customer service interactions across communication channels and touchpoints. A fundamental reason has to do with how companies are internally organized.
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Social Media Boosts Customer Service Across All Industries

Social Media Boosts Customer Service Across All Industries | Channel Shift | Scoop.it
Social Media Boosts Customer Service Across All Industries. Whether you're a medical office assistant or an accounting administrator, today's business trends demand that you be knowledgeable in all kinds of social media.

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Chat Me, Tweet Me, Call Me, Maybe? Consumers Want Choice For Contacting Customer Service | Happy Customer

Chat Me, Tweet Me, Call Me, Maybe? Consumers Want Choice For Contacting Customer Service | Happy Customer | Channel Shift | Scoop.it
Chat Me, Tweet Me, Call Me, Maybe? Consumers Want Choice For Contacting Customer Service | Happy Customer http://t.co/5Yd28iclmm #custserv

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