One of the top trends for the customer service industry in 2013 is the rise of mobile technology, according to Principal Analyst for Forrester Research, Inc., Kate Leggett. Until just recently, mobile was seen as a tool for sales, ...
Why is it so difficult to deliver consistent, effortless customer service interactions across communication channels and touchpoints. A fundamental reason has to do with how companies are internally organized.
Social Media Boosts Customer Service Across All Industries. Whether you're a medical office assistant or an accounting administrator, today's business trends demand that you be knowledgeable in all kinds of social media.
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