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Rescooped by Linda M from The Future Librarian
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Focus on People, Not Tools | The User Experience

Focus on People, Not Tools | The User Experience | Changing library land | Scoop.it

Librarianship has lost its focus—our professional concern for people has been eclipsed by a pre­occupation with collections and technology. This is understandable. Historically, libraries have been centered on bringing the world to our members through our collections. This problem of access was important to help solve, meeting a vital societal need. Likewise, our focus on information technologies and the web is natural, too. Throughout the years, these tools have presented some outstanding challenges, though generally they have aided tremendously in our mission to expand access to accumulated cultural knowledge and output. But our fixation on collections and technology is no longer serving us—nor our members.


Via Fe Angela M. Verzosa
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Fe Angela M. Verzosa's curator insight, June 4, 2013 5:17 AM
Is our collective focus on collections and technologies diverting our attention from learning more about our community of users and meeting their needs?
Rescooped by Linda M from The Future Librarian
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Libraries: A Canvas for Creating Meaningful User Experience

Libraries: A Canvas for Creating Meaningful User Experience | Changing library land | Scoop.it

User experience is an important tool for libraries to employ against a number of competitors like bookstores and at-home Internet access. Libraries have taken this as an opportunity to provide services that are not available elsewhere. The strategy to focus on users and their needs has earned libraries strong support not only from the public but also from the academic community of users in higher education, most especially.

 

This article offers three main tips for fostering user experience or UX in a library environment.  As with product and service design scenarios, UX in libraries is about listening to your community, meeting their needs, and making their desires come true before they even know what they want. Implementing front-line staff suggestions allows staff to take ownership of a patron’s experience and provide interactions that users cannot have elsewhere.

 

Read more here:  http://uxmag.com/articles/libraries-a-canvas-for-creating-meaningful-user-experience


Via Fe Angela M. Verzosa
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Fe Angela M. Verzosa's curator insight, May 28, 2013 3:19 PM

Library trends ~ why the interest on user experience (UX)?   Libraries are now transforming themselves from book warehouses to places where people want to come and hang out. Find out more on how libraries can foster UX experience here:  http://uxmag.com/articles/libraries-a-canvas-for-creating-meaningful-user-experience ;