Why disagreement and conflict are critical for organizations to progress.
3 highlights to innovate:
- Find people different from us
- Find ways to engage with them
- Work with partners who are not echo-chambers
Comments from Ali Godding (Employee Engagement Manager at Grass Roots):
As Nita Clarke, Vice Chair of the Employee Engagement Task Force said (I paraphrase) "When disaster strikes an organisation, whether that disaster be to do with market positioning or health and safety, you can be sure someone knew it was coming. Often people were to afraid to say anything or didn't believe they would be listened to, in some circumstances, sadly they did say something and were ignored"
As managers we can sometimes feel that we know what's best. It takes courage to acknowledge we don't.
So lets all commit to developing the skill of really listening to people and gaining the confidence to facilitate the kind of good disagreements that make real progress possible."
Via Ali Godding