"The shift toward shared services, as a means to cut costs and improve quality is well underway. Case studies from Deloitte on 'Getting it together.'"
Here's a helpful resources page from the Deloitte folks that links to downloadable articles.
- Theory: " giving business units deeper support and let more people focus on what they do best.
- In practice, it takes serious planning, coordination and hard work to realize those benefits."
Cases listed include:
Helping a large non-profit organization and its chapters embrace efficiency to do more good.
- getting people throughout the organization to understand and embrace the changes.
- extensive training.
- tailored messages to stress the additional good people would be able to do if the organization were more efficient with its resources.
- pilot tests demonstrated this level of improvement was not only idealistic, but realistic
- performed a feasibility assessment including practitioners from manufacturing operations, finance, strategy, technology, capital markets, organization and talent and total rewards service areas.
- improvements were designed and implemented including (example) offering more than 500 medical plans through more than 90 different providers, migrating all local health care plans to an enterprise-wide benefits program and creating a Center of Expertise benefits function integrated with human resources (HR) and payroll, to help simplify administration and reduce administrative resources, all while improving service levels. This approach generated more consistent medical benefits, increased employee participation and allowed for $12 million dollars in annual savings.
- How to establish and improve a shared services organization (SSO), based on the results of Deloitte’s 2011 global shared services survey results.
- The other half of the shared services battle.
- Sharing internal expertise.