Provocative coaching is a great tool during change processes. Dare you disrupt your client to help them find a resourceful response to the change problem?
“Content is verbal and already known. I advise you to not get drawn into the story the client tells. Instead, look at how they are and who they are. The information you need to help them get unstuck is IN the process.
- Look for nonverbal cues. Don’t always listen to what the client says!
- Keep your attention with them completely: notice their nonverbal communication, and their patterns of telling their story, their patterns of behaving.
- The key is to interrupt their patterns – to distract them – to take them out of their current state of mind – to help them see the situation with fresh eyes and wake up and learn.”
- “When you’re thinking what to do next – you’re away from the present. Stay aware in the here and now with your client.”
- The three demons that jeopardize a person’s effectiveness: muscle tension, inner noise and tunnel vision.
To serve the client and nothing but the client – we must provoke a resourceful response – to let them find and appreciate what is true and what is helpful in their change process.