According to researcher Jane Dutton from the University of Michigan, disrespectful engagement depletes energy and thus motivation and commitment and may lead to burnout.
In the journal Stanford Social Innovation Review, she illustrates some cases of disrespectful behaviour and their effects, and then outlines how such behaviours can be changed by establishing what she calls “high quality connections”.
- Respectful engagement: being there ...and really listening.
- Task enabling: help another person being successful, ...find out what other person’s goals are.
- Building trust: making the first step that signals that you are ...trustworthy
- Playing: inviting the other person for a kind of game