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Change Management Resources
The best, "non-partisan" change resources treasures on the planet.   For the BEST of the BEST curated news  SUBSCRIBE to our monthly newsletter via  Reveln.com/Tools/ (We never SPAM!)
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Change Management featured at the KM Solutions Showcase™ in Arlington, VA - March 27, 2014

Change Management featured at the KM Solutions Showcase™ in Arlington, VA - March 27, 2014 | Change Management Resources | Scoop.it
From the KM Institute…
   
A reminder about the upcoming KM Solutions Showcase™ Conference & Expo, March 27, at the Westin Arlington
   
The Showcase is a fun, one-day conference covering the hottest topics in Knowledge Management: Change Management, Culture Change, KM Methods; Knowledge Capture & Retention, Taxonomy/Search, and more.
    
It's FREE for all Government and Military, and low-cost for Industry.  Located at the beautiful Westin Arlington, just two blocks from the Ballston Metro Stop.  
    
Includes gourmet boxed lunch, prizes, vendor exhibits, materials and Happy Hour.
   
The Agenda is set, our acclaimed Speakers are booked… and we hope you can join us!  
   
Register soon!  Also feel free to forward to friends/colleagues who may be interested.  Groups are welcome!

The change management track includes me:

Deb Nystrom
President of Reveln Consulting, Deb's expertise and service offering is three-fold: 1) Aligning Data, People, and Passion,
2) Solutions in Change Facilitation and Leadership, and

3) Social Media, to empower Change Leaders, consultants, and coaches, using her popular "Social Media Learning Lab" (SMLL).


Deb will discuss how to FRAME an approach to adaptive, people-centered change and knowledge management.  
Deb Nystrom, REVELN's insight:

I'll be presenting at this KM conference in the change management track.   My LinkedIn profile info is here.  Feel free to look at my background or connect with me before the conference.  

Come join us for a good day of learning and exchange in Arlington, Virginia, near D.C.   My other speaking events are:

Recent speaking events are here. ~  Deb 

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Deb Nystrom, REVELN's curator insight, March 17, 2014 11:28 AM

There's still time to attend this one day Knowledge Management conference in lovely Arlington, Virginia.  I'll be presenting in the Change Management track.  My LinkedIn profile info is here.  Feel free to look at my background or connect with me before the conference.  ~  Deb

Deb Nystrom, REVELN's curator insight, March 17, 2014 1:24 PM

I'll be presenting at this KM conference in the change management track.   My LinkedIn profile info is here.  Feel free to look at my background or connect with me before the conference.  

Come join us for a good day of learning and exchange in Arlington, Virginia, near D.C.   My other speaking events are:

Recent speaking events are here. ~  Deb 

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Will 2014 Be Different? 2013 Study - 75% Change Failure Rate continues #Infographic

Will 2014 Be Different?  2013 Study - 75% Change Failure Rate continues #Infographic | Change Management Resources | Scoop.it

 

Related tools by Deb:

     

Deb Nystrom, REVELN's insight:

Another post from change scholar and Aon - Hewitt consultant Ron Koller.  Ron is also offering a change survey / audit for a collaborator organization with at least 500 participants for a pre-mid-post change survey, at NO cost. Ask me for more info if needed.  He has stellar references.  More info here:  http://www.changestudy.com/

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Deb Nystrom, REVELN's curator insight, February 1, 2014 12:23 AM

What change leaders need to get right:   Focus your training and tools on helping managers and keeping the message consistent and fully communicated throughout the organization.  ~  D

InflatableCostumes's curator insight, February 14, 2014 1:58 AM

Manufacturers of Custom Shaped Cold Air Inflatables including Giant Character shapes and  Product Replicas also Rooftop Balloons specializing in custom inflatables for advertising, manufactured in Hyderabad city, India - http://www.inflatablecostumes.com

Deb Nystrom, REVELN's curator insight, February 18, 2014 6:54 PM

This is an helpful infographic for perspective in Agile Learning as well it's original location on ScoopIt:  Change Management Resources.  ~  D

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Accenture's Cost Cutting Change Plan at University of Michigan

Accenture's Cost Cutting Change Plan at University of Michigan | Change Management Resources | Scoop.it

Early [in November] university administration rolled out the “Workforce Transition” phase of its “Administrative Services Transformation” (AST) plan.

    

...50 to 100 staff members in the [University of Michigan] College of Literature, Science, and the Arts (LS&A) departments were informed that their positions in HR and finances (out of an anticipated total of 325) would be eliminated by early 2014.


Outside consultants [Accenture], none of whom actually visited individual departments for any serious length of time, reduced these positions to what they imagined as their “basic” functions: transactional accounting and personnel paperwork.

      

Read more: http://www.insidehighered.com/views/2013/11/25/essay-impact-applying-corporate-values-higher-education#ixzz2nzY6rXNn 

     

From another source, also published in Inside Higher Ed:
        
...Nineteen department chairs in the College of Literature, Science and the Arts -- the largest college on campus -- wrote a Nov. 1 letter to senior administrators protesting an “air of secrecy” around the effort and raising concerns that longtime staffers, particularly lower-income women, would be hurt by the changes, either because of layoffs or pay cuts. In response, senior Michigan officials wrote a Nov. 14 letter acknowledging they were “not sensitive or consultative enough in the planning and communication of this initiative.”

     

Source:  http://www.insidehighered.com/news/2013/11/21/u-michigan-tries-save-money-staff-costs-meets-faculty-opposition
      

Related posts by Deb:
    

       

          

    

UM Law Quad arch photo by  Phil Roeder

Deb Nystrom, REVELN's insight:

Sounds like overpromising and underdelivering, by quite a lot.  According to McKinsey consulting: many cost-reduction programs are "illusory, short lived, and at times damaging to long-term value creation."  Their own research concluded that only 10% of cost reduction programs show sustained results three years later.


Through my network, I heard there was confusion, moving goals, and all around strangeness, including the staffing of interviews for this planned reduction.  Also, jobs targeted are held by many over-40 low to mid-wage earner women.  


From the AST's information page (FAQ), besides Accenture, there were two other consulting firms:

      

  • The university is working with Accenture, a global consulting company, on the AST Finance and Human Resources Shared Services initiatives, and Global eProcure and Huron Consulting Group, two firms that specialize in helping organizations transform their procurement operations to achieve substantial savings, on the strategic sourcing initiative.


The change & communication process for the reductions program also excluded the faculty voice, a rare, unexplained move compared to many program & change planning efforts affecting faculty.   This may stand as another cautionary tale about communication during change, which usually is under-planned and under-resourced by a factor of four in most change efforts.

    
 
~  Deb

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Tools Review ~ And Change: Beyond Performance Management (40 Tools)

Tools Review ~ And Change:  Beyond Performance Management (40 Tools) | Change Management Resources | Scoop.it

"Just 30 percent of these tools deliver as intended. Why?  ...They’re misused by most organizations."


As Jeremy Hope and Steve Player reveal in Beyond Performance Management, while many tools are sound in theory, they’re misused by most organizations. 

For example, executives buy and implement a tool without first asking,

  • "What problem are we trying to solve?” 

And they use tools to command and control frontline teams, not empower them—a serious and costly mistake.
 

Issue No. 251 of Your Weekly Staff Meeting highlights a new book from Harvard Business Review Press on how to select the right management tool—at the right time. The authors describe 40 tools in detail.
Deb Nystrom, REVELN's insight:

As this book fits measurement and planning, it should also be a great resource for anyone working through change.  Not doing may be smarter than doing when it comes to using certain approaches and tools.  ~  D

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Harry Cannon's curator insight, July 2, 2013 8:07 AM

Sounds like one to read. Certainly seen tools misunderstood and mis-used.

Deb Nystrom, REVELN's comment, July 2, 2013 4:45 PM
I'm 1/3rd into this book and it is REALLY on target. Great resource. Thanks for the comments from Suchitra and Harry. I so agree with the "not doing may be smarter" based on a solid review of what the needs and problems are.
Deb Nystrom, REVELN's comment, July 29, 2013 3:47 PM
Ok, I've about finished the book. It does contribute in many helpful ways to breaking out of industrial mindsets that hamper creativity, innovation and collaboration sorely needed in organizational thinking today. It is a helpful checklist for assessing blind spots and "keeping up with the joneses" when such "best practices" in corporate measurement and reporting are not necessary and, even worse, a drain on productivity. Highly recommended!
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What is change management? (Mount Rushmore version) : Change Management Success

What is change management? (Mount Rushmore version) : Change Management Success | Change Management Resources | Scoop.it
The Mount Rushmore of Change Management
- the big four:  John Kotter, Daryl Conner, Linda Ackerman Anderson & Jeff Hiatt

From Daryl Conner, a two-part definition including:

  • Its focus in not on "what" is driving change (technology, reorganization plans, mergers/acquisitions, globalization, etc.),
  •  but on "how" to orchestrate the human infrastructure that surrounds key projects to that people are better prepared to absorb the implications affecting them. 
Deb Nystrom, REVELN's insight:

This is a clever way to make a point about the origins of Change Management, definitions and to set the context for where it has ended up today.  ~  Deb

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Agile Empathy of the Experts Turbocharge Interdisciplinary Team Collaboration => Results

Agile Empathy of the Experts Turbocharge Interdisciplinary Team Collaboration => Results | Change Management Resources | Scoop.it

"...only certain kinds of people thrived in the unpredictable world where clients might ask an almost infinite set of questions."


Diversity and T shaped people


Excerpted, Paraphrased:


Working on innovation requires experience of team members and of their leadership mainly when where the combination of various disciplines is an unquestionable necessity such in the area of health.
 

Take:

  

  • People with different backgrounds and experiences who are also experts in a specific area?
   
  • To collaborate ...gather forces in two dimensions:


Plot out:


  • The vertical axis, each team member is able to answer questions specific of a discipline or area of work.
    
  • The horizontal axis ~ the ability to generate empathy and move through a common language. 

   
This is translated into opening, in curiosity, optimism, a tendency to learn by doing, and for experimentation => Those are “T” shaped people. 

  
Those are able to show a desired future, and build a path for its accomplishment.

   

...Management consultants long ago realized that only certain kinds of people thrived in the unpredictable world where clients might ask an almost infinite set of questions.

   

McKinsey and Company came up with the idea of hiring what they termed ‘T-shaped’ people.


People with deep analytical skills (the vertical stroke of the T) but also broad empathy toward those other skills and disciplines encountered in business (the horizontal stroke of the T).


These highly adaptable, rapid learners turned out to be ideal management consultants.”

Deb Nystrom, REVELN's insight:

The "T” shaped = "highly adaptable, rapid learners" which sounds like aspects of the characteristics of agile learning to me, an asset to change facilitators & project leaders.  ~  Deb


More here:


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The #1 Reason Leadership Development Fails - Best vs. Agile Next Practices

The #1 Reason Leadership Development Fails - Best vs. Agile Next Practices | Change Management Resources | Scoop.it

"Don’t train leaders, coach them, mentor them, disciple them, and develop them, but please don’t attempt to train them. " 

  

_____________

  
Training is transactional – Development is transformational."

_________________

  

Excerpts:  

  

A 20 item list  point out  main differences between training and development:

     

1. Training blends to a norm – Development occurs beyond the norm.

  

2. Training focuses on technique/content/curriculum – Development focuses on people.

  

4. Training focuses on the present – Development focuses on the future.

  

6. Training is transactional – Development is transformational.

  

More here:  'http://t.co/vcn5rSxa


More about leaders and being strategically & learning agile is here:




Via Dr. Susan Bainbridge
Deb Nystrom, REVELN's insight:

How does real leadership development happen?  Through development.  The authors  20 item list  point out  main differences between training and development.  Training is convenient and can reach many people, but only development make the grade in agiiity for adapting to change.


This article also reminds me of the limitations of ADDIE, a training design approach still used in many companies. By the time leadership training gets there (after design), there isn't there anymore.  ~  D

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Deb Nystrom, REVELN's comment, May 22, 2013 11:58 AM
Wow, did this hit a nerve. Great!
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Oversimplifying Change Management : A Historical View and Current Perspective

Oversimplifying Change Management :  A Historical View and Current Perspective | Change Management Resources | Scoop.it
Leaders, change practitioners and researchers often view organizational change through a dual lens: people either support or resist the change. This limited view of change management assures failure during the initial planning process.
Deb Nystrom, REVELN's insight:

Is change really either / or - binary at the individual level?  Or does a full historical and practice perspective on change better fit into this perspective where change management is not a dichotomy?  ~  Deb

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Deb Nystrom, REVELN's comment, January 21, 2013 11:29 AM
Another view of Polarity Management is here: http://www.people-results.com/polarities-problem-solving-its-and-or-thinking/#.UP1rrqVfWO9 >> Polarity Partnerships spoke at the National OD Network conference and defined Polarities as “interdependent pairs that support a common purpose and one another. They are energy systems in which we live and work.”
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Do you Need Change Management with that, Project Managers?

Do you Need  Change Management with that, Project Managers? | Change Management Resources | Scoop.it

"How to use the right tools for the job - determining when comprehensive Change Management is essential - along with Project Management."


Gail has a track record of robust, detailed posts on the many facets of change management, including the project management combo - more than, "do you want fries with that?"


Here are some highlights on the pairings of CM and PM in her blog post from awhile back exploring conflicts between the two disciplines.


Excerpted:

__________________________

        

When employee discretion can impact ROI [so you] need employee commitment, then projects benefit from Change Management.

__________________________


Determining “how much CM and what forms should it take” is not a scoping exercise for a PM.  This requires an experienced CM practitioner with an array of assessment tools (that analytical minds can relate to) and a truckload of integrity and communication skills (and an enlightened leader with long term commitment to the organization). 


When employee discretion can impact ROI, i.e. you cannot drive 100% of the benefits through compliance but need employee commitment, then projects benefit from CM. 

 

  • PMs serious about considering CM in a transformational change will provide for a professional CM Risk Assessment in the planning phase [to] provide data to inform discussions and decision making.
   
  • [Get] ROI anchored and...defined scope of the project. 
   
  • Without adequate People Change Management, [and] ... Program Management, transformational projects are not actually “finished”.  
   
  • PM and CM partnering and a tangible commitment to [stay] with the roll out long enough...ensures benefits realization.


Click the title to view the full article in context.


Change Management may also include large group events that can make or break a successful realization of a change project.  


Offering traditional meetings, including virtual, as well as alternative formats, like agenda-less meetings such as "Open Space" can refresh and bring new energy to a tired implementation process.


Here are several samples from Deb on alternative meeting formats for successful implementations:

   

   

   

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Change Management Basics with an Agile Project Management chaser

Change Management Basics with an Agile Project Management chaser | Change Management Resources | Scoop.it

The classics of change management are here, featuring Lewin, as well as Agile project management and risks.

   

Excerpts:

  

Lewin’s change management model depicts three phases that apply to any change.

  

  1. Unfreeze, which means removing the constraints and generate the will to change. 
  2. The change itself, where people reposition themselves according to the new objectives. 
  3. Refreeze, where the new situation becomes stable.


Kotter’s 8-step change model is also listed. The article highlights:
Steps 1-to-5 fit into the “unfreeze” phase, steps 6 and 7 correspond to the “change” itself, and step 8 corresponds to the “refreeze” phase of Lewin’s model.


By Dr. John Kotter:

  1. Create urgency
  2. Form a coalition
  3. Create a vision for change
  4. Communicate the vision
  5. Remove obstacles
  6. Create short-term wins
  7. Build on the change
  8. Anchor the change


_______________________________


The change curve...shows that [a] main objective... is to reduce negative effect during transition and to shorten the time needed to reach a new equilibrium.

_______________________________



Change management also deals with people’s stress and the temporary negative effect of change.  What helps with change stress?

   

  • Guarantee job stability for a period of time long enough for them to learn the new skills and settle in their new roles.
  • Increase tolerance to mistakes and decreased efficiency during a period of time.
  • Emphasize that this is a chance to develop new, more marketable skills.


The change curve (see Daryl Conner's work especially) pictures the negative impact of change across time.  It shows that one of the main objectives of change management is to reduce negative effect during transition and to shorten the time needed to reach a new equilibrium.


_______________________________

   

Agile project management is well suited to deal with transformation projects

_______________________________

    


Setting Up a Project to Manage Change

Many changes are carried in operational mode, which tends to be chaotic because it doesn’t explicitly address concerns such as cost management, quality management, schedule management, procurement, etc,

    

By balancing discipline and flexibility appropriately, Agile project management is well suited to deal with transformation projects.

      

  • The most critical area is risk management.
  • In project management, risks are “known unknowns”, identified areas of uncertainty to manage. 
  • “Unknown unknowns”,  means risks not yet identified yet. 


    

The full article is here:  http://t.co/ADKBgl3v...)...

    

Companion, relevant articles by Deb are here:


Deb Nystrom, REVELN's insight:

Lewis is a bedrock source when looking for the origins of change management.  Adding agile project management adds perspectives on types of change as well.

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Top 20+ change management mistakes to avoid

Top 20+ change management mistakes to avoid | Change Management Resources | Scoop.it

"This list top 20+ change management mistakes will strike a chord on what works and especially what doesn't in leading change."


Torben Rick has compiled some classics nuggets to help you avoid the landmines. Daryl Conner's change commitment curve and a Dilbert transformation & change comic are included.


Excerpts:


#11 - Failure to understand and shape the informal organization
Organizations usually have networks and coalitions of people that help shape opinion. They can either accelerate or retard change. Ignoring or circumventing these groups can result in increased resistance.


#15 - Lack of Skills and Resources
Organizations often simply fail to commit the necessary time, people, and resources to making change work. Successful behavior change often demands the very skills the change is trying to create.  (DN:  Instead of this being a paradox, create it as a challenge goals with milestones of success, including success stories to share.)


#18 - Using the wrong indicators to measure progress
When a major change effort gets under way, executives often are scared off by the symptoms of their success. Don’t panic if you see problems vis-à-vis morale, job stress, loyalty, the trust level or job satisfaction. It could be proof that you’re doing precisely the right things.


#19 - Assume the change is complete once initial goals are achieved
Declare victory too soon, and the focus will be taken away from your efforts.  Successful companies consistently re-evaluate their change efforts to determine where other areas can be improved, such as employee development and retention, new projects and new systems and structures.


Access the full list here.

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Change Management vs. Change Leadership -- What's the Difference? - Forbes

Change Management vs. Change Leadership -- What's the Difference? - Forbes | Change Management Resources | Scoop.it
John Kotter talks about the difference between change management and change leadership.

 

The world basically uses change management, which is a set of processes and a set of tools and a set of mechanisms that are designed to make sure that when you do try to make some changes, A, it doesn’t get out of control, and B, the number of problems associated with it—you know, rebellion among the ranks, bleeding of cash that you can’t afford–doesn’t happen. So it is a way of making a big change and keeping it, in a sense, under control.

 

Change leadership is much more associated with putting an engine on the whole change process, and making it go faster, smarter, more efficiently. It’s more associated, therefore, with large scale changes.

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Wirearchies = Adaptive, Two Way Flow of Power, Knowledge, with a Focus on Results

Wirearchies = Adaptive, Two Way Flow of Power, Knowledge, with a Focus on Results | Change Management Resources | Scoop.it

Harold Jarche features Chee Chin Liew’s presentation on moving from hierarchies to teams at BASF.  It shows how IT Services used their technology platforms to enhance networking, knowledge-sharing, and collaboration.  


It features an approach to “building flows of information into pertinent, useful and just-in-time knowledge” so that...  knowledge can flow in order to foster trust and credibility.

      

______________________________

    

In complex environments, weak hierarchies and strong networks are the best organizing principle.   ...It means giving up control. 

   

_______________________________
       
Creating this two-way flow of dialogue, practice, expertise, and interest, can be the foundation of a 
wirearchy.

In complex environments, weak hierarchies and strong networks are the best organizing principle.


....many companies today have strong networks...coupled with strong central control. Becoming a wirearchy requires new organizational structures that incorporate communities, networks, and cooperative behaviours. It means giving up control. The job of those in leaderships roles is to help the network make better decisions. 

Related tools & posts by Deb:


See the companion post about Holacracy, here.


  • Stay in touch with Best of the Best news, taken from Deb's  NINE multi-gold award winning curation streams from @Deb Nystrom, REVELN delivered once a month via email, available for free here, via REVELN Tools
     

      

      

 

Deb Nystrom, REVELN's insight:

Holacracies, wirearchies and simply feedback rich cultures are one of the key ways organizations can adapt to disruptive change.  It will take solid leadership to change the nature of control and power in new millenium organizations, with unconventional larger organizations already committing to it, like Zappos, leading the way.  ~  D

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Helen Teague's curator insight, March 6, 2014 1:46 PM

well worth the reading time.

InflatableCostumes's curator insight, March 7, 2014 7:26 AM

 Manufacturers of Custom Shaped Cold Air Inflatables including Giant Character shapes and  Product Replicas also Rooftop Balloons specializing in custom inflatables for advertising, manufactured in Hyderabad city, India - http://www.inflatablecostumes.com

Deb Nystrom, REVELN's curator insight, August 17, 2014 2:23 PM

I just featured the called out quote above about complexity (over complicated, bureaucratic), and less hierarchy, more communication via networks in my most recent post about letting go of industrial age thinking via the command and control nature of performance appraisals.  

Wirearchy and holacracy (think Zappos) are alternatives that embrace networked learning.  One is arguably a set of principles, the latter is an organization design approach that deemphasizes management.

~  Deb

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A Change Audit Reveals Blind Spots in Failing Change Initiatives

A Change Audit Reveals Blind Spots in Failing Change Initiatives | Change Management Resources | Scoop.it

Often feedback from teams via a “Change Audit” surprises the change leader who's dream is brutally subjected to a reality check of the gap between his teams’ actual involvement in the change and his perception of their participation.


How does a change leader become the victim of such “blindness?” 


Excerpted Reasons  (underlined items mine - DN):

 

1) The “organisation-focused” change leader - caught up in complex organisation diagrams – clutters of circles and rectangles – which he juggles in search of the best combination.

_________________
   
...the change leader, had not looked back...the engine had forged ahead under full steam, all alone.

     

_________________
    
 

…This manager’s collaborators had not followed him. They had allowed him to go off on his own, without really understanding him, ...And he, the change leader, had not looked back. He had failed to check – on a regular basis – whether the train cars of change were properly hitched to the engine. And the engine had forged ahead under full steam, all alone.


2) The “speeder” change leader [In one case]…driven by a powerful urge to conquer - the “Change Audit” immediately triggered his fury, so great was the gap it revealed between the positions of his closest collaborators and his own dynamism.
       

3) The “autistic” change leader Top Management …had failed to create confidence in it. …The best way to do that is to connect them solidly through real, effective and complete communication, from top to bottom and from bottom to top, involving all those concerned with the change.

   

Read the ToolBook full post here.
    
 

Related posts & tools by Deb:

     

     
    
     
Deb Nystrom, REVELN's insight:

As posted in an earlier Scoop on this stream, communication in change initiatives is usually under-resourced by a factor of four.  With this change audit approach, there is an opportunity to reconnect the cars on the change train.

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Why Change Management Research Fails, Moving the Cheese Perspective

Why Change Management Research Fails, Moving the Cheese Perspective | Change Management Resources | Scoop.it

"Personality gets all the headlines while context [for change]  is ignored."


...The challenge is that the researcher needs to define (bound) the change.  By defining the change, the researcher limits the amount of people he or she can send the survey to.  Researching a particular change, rather than change in a general sense, is not without its own set of challenges, but that is for another post.


- See more at: http://www.howtochangemanagement.com/2013/10/why-change-management-research-sucks.html#sthash.xkvnrn6g.dpuf


Related posts by Deb:
     

Beyond Resilience: Givers, Takers, Matchers and Anti-Fragile Systems   

          

Two Tried & True Change Models – Evergreen for Agile Change

        

Messing up a Change Implementation with Someone Else’s Learning Culture?

Deb Nystrom, REVELN's insight:

Getting the type of change right, as well as knowing the right questions to ask, is a part of increasing the liklihood of success in planning and adjusting to change along the way.  ~  Deb

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More Commitment isn't Always Better : Change Management Success

More Commitment isn't Always Better : Change Management Success | Change Management Resources | Scoop.it

"Researchers found that more affective  commitment is NOT better.  They found that affective commitment (i.e. desire for a change) has a ceiling. "


Researcher Ron Koller finds that "human behavior is not linear.  While you may think that is an obvious assumption, it is this linear mindset that drives change management failure."



Deb Nystrom, REVELN's insight:

I'm quite intrigued by this concept of overcommitment "burnout."  Are you?  There is a parallel in performance management and performance development that I'll blog about soon. ~  Deb

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Apathy Chooses a Flow through Resistance in Change, Not a Continuum

Apathy Chooses a Flow through Resistance in Change, Not a Continuum | Change Management Resources | Scoop.it



Dr. Coetsee reasons that a person begins with apathy, a state that is neither for or against the change.   

Deb Nystrom, REVELN's insight:

Ron highlights Dr. Coetsee's support of Judson's continuum concept with a more organic configuration as a flow model.

Stay tuned for more news of Ron's additional work on the topic of resistance and choice in this flow model, including overcommitment.  

~  Deb

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Deb Nystrom, REVELN's comment, January 25, 2013 5:42 PM
@Luca, thanks for your support and sharing. :-)
Luca Appia's comment, January 25, 2013 9:08 PM
@Deb, thank you too for this articles :-)
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Agile Learning for Sustainable Change: Steps through the Sharp Rocks

Agile Learning for Sustainable Change: Steps through the Sharp Rocks | Change Management Resources | Scoop.it
You’ve probably experienced it, that uncomfortable feeling of letting go of something tried and formerly true without knowing what is coming next. Welcome to the Neutral Zone, coined by chang...


For now, consider that the middle state of letting go to enter the Neutral Zoneincludes building improved learning agility, a developmental process as we:


1) UnLearnlet go and prepare to accept something new,

2) Adapt, pilot and test new thinking and behaviors, and

3) Demonstrate New Learning (accept and refine new behaviors.)


A great metaphor for developing agility in learning can be found in rediscovering, and perhaps fully clarifying former misunderstanding of the classic change management research of Kurt Lewin. With credit to researcher Ron Koller, Lewin’s more nuanced, elegant original change work is diagrammed below.  His work has been oversimplified over the years as simply:  


1) Unfreeze,

2) Moving (Change), and

3) Refreeze2 (into the new state. )


See the full diagram of Lewin's original interrupted time series design in the full post here as well as what is key from Lewin and other change research.


Photo credit:   VinothChandar

Deb Nystrom, REVELN's insight:

This is one of my own posts in which I have the delight of uncovering a deeper, clearer understanding of the original change work of Kurt Lewin, as well as offering a Learning Agility perspective connected to current stories, Bob Johansen's VUCA perspective and Bridge's classic transitions work (a two-parter.)  


Thanks for stopping by!  ~  Deb

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Building Commitment During an ERP Rollout

In this e-book, Luc Galoppin and Daryl Conner bring together their insights on commitment and social architecture. Learn how the eight stages of commitment apply to an ERP rollout and why it is crucial to carefully plan the moments-of-truth.
Deb Nystrom, REVELN's insight:

Daryl Conner's commitment curve is handily illustrated with sketch designs notes, thanks to Luc and Daryl's ebook style Slideshare.  It's a useful reference for any change project, including but not limited to an ERP rollout.  ~  Deb

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Convergence: Two paths join in the History of Change Management?

Convergence:  Two paths join in the History of Change Management? | Change Management Resources | Scoop.it
To understand change management as we know it today, you need to consider two converging and predominant fields of thought: an engineer's approach to improving business performance and a psychologist's approach to managing the human-side of change.
Deb Nystrom, REVELN's insight:

Accessible models and well-known authors are cited in this overview of the convergence of the engineering  side of change (also project management) and the psychology of change (human factors.)  


A different historical perspective contrasts this view in the next post.


"For the past decade, organizational change researchers have argued that individual responses are more complicated than a binary response (Piderit, 2000; Rafferty, Jimmieson, & Armenakis, 2012)."



 Which one fits your conceptualization of change today? ~  D

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Prosci's Q & A on Bosom Buds: Change management and project management

Prosci's Q & A on Bosom Buds: Change management and project management | Change Management Resources | Scoop.it


Highlights:


Prosci has delivered a webinar on integrating change management and project management three times and asked attendees the following question:


_____________________________
   
“What are the most pressing topics or issues you are facing regarding change management and project management integration?”

_____________________________


Here are highlights of their analysis of the most common needs


Top 5 common pressing issues


1. Support and buy-in for change management from project teams


Participants felt that project leaders and project managers did not see the value or importance of change management. 


Tip: Make change management meaningful and real. 


2. Support for change management from leadership

...leaders and sponsors have a limited awareness of the need for change management, which impedes the critical integration of change management with project management activities. 

Tip: ...By making a direct connection between how well the people side of change is managed and the ultimate ROI of the project, you can shift the context and the conversation.


Others:


3. Scope, timing, and prioritization

4. Direction on how to integrate project management and change management. 

5. Role definition and clarity


Click the title to read the full article.


Change Management is an engagement focus.  Exert too much control, and you stifle it.  Here's more about control issues within a project implementation:

   

    



Via the Change Samurai
Deb Nystrom, REVELN's insight:

"Prosci provides their perspective on how change management and project management cross paths in the execution of an initiative based on recent webinar Q & As."


These are helpful viewpoints on the state of the practice.  


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Most Common Change Management Mistakes Companies Make | Leader's Beacon

Most Common Change Management Mistakes Companies Make | Leader's Beacon | Change Management Resources | Scoop.it

It's a science AND an art; people are involved.  Treat change management as being of equal importance as the technical aspects of implementation.

   

Yes, I've seen many of these mistakes over the years.  Most recently: Modeling someone else's culture as a change blueprint, being penny-wise and pound-foolish about budgeting for change, staying inside the bubble of your own viewpoint (item#1 below.)  See if you agree with this list.

   

_____________________________

   

5% or 15%?  Underfunding!  "Gartner recommends ...allocat[ing] an average of 15% ...to ...change management, inclusive of training ...more, if ...the corporate culture is more change-averse." 

_____________________________

   

Excerpted:

  

...the most common mistakes:

   

1) Not Seeking Outside Expertise
Rarely do companies have deep change management expertise, though some [seek] to build this capability inhouse. Typically companies expect [their own people] to foster stability, eliminate process deviation, and minimize risk ...—and are rewarded for doing so. Expecting these same people to introduce change and “rock the boat” is ...counter to the normal, expected behaviors.

   

2) Short-Cutting the Change Process
... leaders disband the change management effort prematurely, cease to communicate, and stop engaging stakeholders too soon.  ...The greater the ...change ...the longer the ...change “sustainability” phase that is required.   


3) Executive Delegating Change Leadership Responsibility
....executive sponsors ...not seen or heard from again; sponsors ...uninformed of their initiative’s progress and unsure how to help; and sponsors not clear about what priority an initiative had among multiple business objectives.


4) Under-Funding the Change Management Effort
A 2011 Gartner survey found that companies under-invest in organizational change management. Companies allocate, on average, only 5% of the overall system implementation budget to the change management effort. Gartner recommends that companies allocate an average of 15% of the program budget to organizational change management, inclusive of training — but more, if changes are significant or the corporate culture is more change-averse.


5) Not Integrating Change Management with Program Management
...this can be a separate plan, with the critical milestones listed on the master program or project plan. ...program success is greatly diminished when the change management activities are “bolted on” ....

   

Read the full article here.    http://www.leadersbeacon.com/most-common-change-management-mistakes-companies-make/


For more Deep Change expertise, see our panel here:  http://www.scoop.it/t/change-leadership-vision/p/1549448247/the-trusted-advisors-with-open-space-event-was-a-hit-in-las-vegas    (I'm in orange, facilitating the Open Space portion.)



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Special Note to CMRsite.com Visitors

Our master site, ChangeManagementResources.com is temporarily down. We are using our ScoopIt curation stream until the main site returns to service. Also, please visit "Change Leadership Watch," our other change curation newsletter featuring a leadership focus.

http://www.scoop.it/t/change-leadership-vision (The URL for Change Leadership Watch)
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