Change Management Resources
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Change Management Resources
The best, "non-partisan" change resources treasures on the planet.   For the BEST of the BEST curated news  SUBSCRIBE to our monthly newsletter via  Reveln.com/Tools/ (We never SPAM!)
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When Change is NOT the Right Thing for Business - Harvard Blog Perspective

When Change is NOT the Right Thing for Business - Harvard Blog Perspective | Change Management Resources | Scoop.it
Ask your customers what they want.
  • Is constant adaptation always the best policy?
  • Do your customers really want you to change?
  • Will change alienate your base?
  • Will you confuse people?
  • What is the cost?
  • Will the change make you vulnerable?


The bottom line:  "Your customers will dictate when and how much to change. Keep asking them what they want (we recommend a formal or informal audit every six months) and keep watching their behavior, since they aren’t always able to articulate their desires. Then change as they do, or just a little bit faster."

Deb Nystrom, REVELN's insight:

This change management perspective is worthy of review for any change leader or facilitator/consultant.  The 5 questions are savvy "change what" questions and highlight that change is driven by staying close to the heart and sensibilities of your customer, even if they cannot articulate what they want.  

Henry Ford said that if he'd listened to his customers, he would have built a faster horse.  However, in one sense, that is exactly what he did.  Then it was up to us to build better roads.

Systems thinking and change, once again.   ~  Deb 

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Deb Nystrom, REVELN's curator insight, April 29, 2014 5:16 PM

The 5 questions are savvy "change what" questions and highlight that change is driven by staying close to the heart and sensibilities of your customer, even if they cannot articulate what they want.  

Henry Ford said that if he'd listened to his customers, he would have built a faster horse.  However, in one sense, that is exactly what he did. Then it was up to us to build better roads.

Systems thinking and change, once again.   ~  Deb 

 

Scooped by Deb Nystrom, REVELN
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Strategic Agility? FLIP to thrive in our VUCA world: Volatile, Uncertain, Complex, Ambiguous

Strategic Agility?  FLIP to thrive in our VUCA world:  Volatile, Uncertain, Complex, Ambiguous | Change Management Resources | Scoop.it

"If you stand still, you’ll fall behind in today’s VUCA (volatile, uncertain, complex and ambiguous) world. Movement alone, however, doesn’t guarantee success." ~ Liz Guthridge


Great post by Liz!  On her blog, I commented that Liz speaks to a practical tool for VUCA preparedness so well, especially in cultivating a state of strategic agility, a big interest of mine this past year in assisting clients.


Excerpts:

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By committing to FLIP (focus, listen, involve and personalize), you’re leading from wherever you are. And you’re serving as a role model to encourage others to be active, not passive, about your responsibilities.

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With #3, INVOLVE, Liz talks about smart-mob organizing, bringing together groups of people for a common business challenge or social change.  This can easily include social media or other technology.

  • Liz is conducting a Best Practice Institute webinar on Change Through Crowdsourcing: How to Use Peer-by-Peer Practices to Transform Organizations on June 19 at 2 pm

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With smart mobs, you can collaborate and cooperate in new, clever ways faster and more effective than ever before.

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Rather than be content living with uncertainty and ambiguity in a VUCA world, you’re switching them around. You’re showing “agility” instead of “ambiguity” by seeking “understanding” instead of floundering in uncertainty.


Full post here.

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