Change Management Resources
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Change Management Resources
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Suggested by Liz Angelene Verano!

From Impossible, to Good, to Great: The Checklist Manifesto

From Impossible, to Good, to Great: The Checklist Manifesto | Change Management Resources |

"What do Johns Hopkins surgeons, anonymous big-time investors and World War II pilots have in common?"  Checklists.  Checklists are for everyone.

For surgeons, disaster is a lethal infection caused by straying from proper precaution. For pilots, it’s crashing a plane that was deemed far too complicated to fly – the Boeing B-17. For investors, checklists avoid what is sometimes known as ‘cocaine brain’; the drive to make snap decisions on high-risk investments that often result in huge losses. 

The Checklist Manifesto, written by writer/surgeon Atul Gawande, is proof that checklists really work.   The Checklist Manifesto is the tale of how Gawande took an idea first popularized by pilots into the operating theater and then out into the hospitals of the world, with the help of the World Health Organization. Not only does the book document his own research, but implementations of similar strategies, from hugely complex construction projects to Walmart’s highly organized approach when dealing with Hurricane Katrina.

Gawande references a 1970s essay by Samuel Gorovitz and Alasdair MacIntyre that boils down all situations to find the only two reasons for human dilemma:

“The first is ignorance – we may err because science has given us only a partial understanding of the world and how it works. There are skyscrapers we do not yet know how to build, snowstorms we cannot predict, heart attacks we still haven’t learned how to stop.

The second type of failure the philosophers call ineptitude – because in these instances the knowledge exists, yet we fail to apply it correctly. This is the skyscraper that is built wrong and collapses, the snowstorm whose signs the meteorologist just plain missed, the stab wound from a weapon the doctors forgot to ask about.”

Ignorance can be corrected by answering the question “what do I do?” and ineptitude with “how do I do it?”. Checklists can solve both of these issues.


Deb Nystrom, REVELN's insight:

I'm a big fan of Atul Gwande's work and his research.  His writings save lives. Shouldn't we all aspire to emulate practices that, if not saving lives, at least lessen the many frustrations of the work world?  Simple, yet complex to fully implement against resistance, checklists may get save the day.   ~  Deb

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Rescooped by Deb Nystrom, REVELN from Online-Communities!

Change Community: Writing an Online Community Plan - How To

Change Community:  Writing an Online Community Plan - How To | Change Management Resources |

If you plan on building an online community you must have a plan - not a strategy, but a community plan. The list below will help you develop your plan and improve the growth and experience of your community. 


The plan is relevant for  social communities, blogging, email marketing and just about anywhere else online.


Recommendation: Create an online community plan and then segment each category with their own responsibilities

DN:  I suggest a thorough answer to this question before the steps below:  What is the purpose of being in the community?  (Short & long term.)




1.  Who runs the community.   A leader. Choose one person (responsibility, control, standards, expectations) to manage the online community.  


2.  Build community persona.  Who you are targeting to join?  Include demographics, habits and attitudes, vehicle types they drive, education levels, average annual income, marital status, number of kids, etc. 


3. Early focus.   Focus on 20-50 people that fall into your persona descriptions, to encourage early joining.


4.  Why should they join?  Be prepared to explain why these people should join:

  • Value proposition?  
  • Increase their stature in the off-line community?  
  • Increased visibility or fame?  


5. Retaining new members.  What is your plan to get them engaged and to retain them?  Defined your process to get new members engaged immediately or they will lose interest.  Assign a dedicated member to mentor each new member that joins the community for about 3 weeks.  Provide the opportunity to engage, ask questions, recommendations.


6.  Community happenings.  Short-term and long-term - activities


7.  How will you grow the community?  Exclusive?  Grow a massive community?  Define your clear vision of how to or not to promote the community for growth.


8.  Platform selection.  Explain your choice via the  type of community you are building - note  forums, mailing lists, newsgroups, etc.


9. Content creation.  Create a content calendar, plan for content creation at least 4-6 weeks out when you launch.  Stay at least 30 days ahead of publishing. Assign responsibilities for management, creation, editing, and publishing of the content for the community.


10.  Value.   [DN:  See purpose & vision, to ensure this is delivered!]






Plan for Content Creation --

The Social Media TuneUp --

Via maxOz
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Scooped by Deb Nystrom, REVELN!

Good Resistance, Bad Resistance: How can you tell?

Good Resistance, Bad Resistance:  How can you tell? | Change Management Resources |

When you think of an employee who is resistant to change, what comes to mind?  ....research on constructive resistance is on the rise.

Positive deviance is the scholarly term for constructive resistance.  The technical term is "constructive deviance," however deviance is so associated to criminal activity, I wish they had picked a different term (Warren, 2004).  They mean deviation from the norm, but the way.

Conflict is probably the easiest type of constructive resistance to tackle in this post.  Groupthink theory (Janis, 1972) posits that a LACK of conflict is bad for a project's performance.

See more at:

Deb Nystrom, REVELN's insight:

One of Ron's recent post on understanding the true nature of resistance.  ~  Deb

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