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What is change management? (Mount Rushmore version) : Change Management Success

What is change management? (Mount Rushmore version) : Change Management Success | Change Management Resources | Scoop.it
The Mount Rushmore of Change Management
- the big four:  John Kotter, Daryl Conner, Linda Ackerman Anderson & Jeff Hiatt

From Daryl Conner, a two-part definition including:

  • Its focus in not on "what" is driving change (technology, reorganization plans, mergers/acquisitions, globalization, etc.),
  •  but on "how" to orchestrate the human infrastructure that surrounds key projects to that people are better prepared to absorb the implications affecting them. 
Deb Nystrom, REVELN's insight:

This is a clever way to make a point about the origins of Change Management, definitions and to set the context for where it has ended up today.  ~  Deb

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Rescooped by Deb Nystrom, REVELN from Change Leadership Watch
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The Classic Change Commitment Curve, Daryl Conner's 8 Stages | Change Thinking

The Classic Change Commitment Curve, Daryl Conner's 8 Stages  | Change Thinking | Change Management Resources | Scoop.it

Many imitators, one original (from the 80's.)


Daryl Conner's Change Commitment Curve has been copied in many places.  This post clarifies the orgins of this classic, and often copied, with a word tweak or two, model.


Another rendition of it is listed in this recent blog post focused on managing resistance via Daryl Conner's 1993 book:  Managing at the Speed of Change.


Daryl's research from long ago spotted consistent patterns.  His model highlights a fairly predictable path organization members must travel when managing their own anxiety around change.


This path typically moves along the timeline:

  • Uniformed Optimism (blissful ignorance)
  • Informed Pessimism (informed anguish)
  • Checking out
  • Overt (public)
  • Covert (private)
  • Hopeful Realism (coming to terms)
  • Informed Optimism (realistic support)
  • Completion



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