Change Management Resources
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Change Management Resources
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Scooped by Deb Nystrom, REVELN
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Telling Your Client the Baby Is Ugly, Truth-Telling for Change

Telling Your Client the Baby Is Ugly, Truth-Telling for Change | Change Management Resources | Scoop.it

This discernment process, of getting on the "right" road, involves sharing wisdom. This Shared Wisdom method is based upon several underlying beliefs including one that says that the people in the organization already possess the wisdom to discern the "right" path. Trouble is, no one individual has all of the wisdom (though some may think that they do). 

What is needed is respectful facilitation that seeks out everyone's "piece of the wisdom" and puts all the pieces on the table, even if there is conflict and disagreement. 

All the wisdom is needed, all the wisdom is honored.

Deb Nystrom, REVELN's insight:

Courage for truth-telling is key. I've been in organization development practitioner (OD) conferences with plenty of PhDs & yet have seen apathy or resignation to status quo actions. It is hard, very hard to move the needle at times, even when the risk is fairly low. ESPECIALLY during the lower risk times, it is important to find the "feisty" in your being to help the truth telling happen, tempered with the wisdom to time it well, so it is heard. Otherwise it is just pretty words, OD values "not in action.

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Scooped by Deb Nystrom, REVELN
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Deeply fortifying: How to establish high quality connections

Deeply fortifying: How to establish high quality connections | Change Management Resources | Scoop.it
Disrespectful behaviour and their effects...can be changed by establishing what Dr. Dutton calls “high quality connections ”or HQCs for short.

What a way to look at a tipping point for behavioral change, from abundance instead of from deficiency.

According to researcher Jane Dutton from the University of Michigan, disrespectful engagement depletes energy and thus motivation and commitment and may lead to burnout.

In the journal Stanford Social Innovation Review, she illustrates some cases of disrespectful behaviour and their effects, and then outlines how such behaviours can be changed by establishing what she calls “high quality connections”.

These pathways are (excerpted):
  • Respectful engagement: being there ...and really listening.
  • Task enabling: help another person being successful, ...find out what other person’s goals are.
  • Building trust: making the first step that signals that you are ...trustworthy
  • Playing: inviting the other person for a kind of game
 
Deb Nystrom, REVELN's insight:

The cut-e ScienceBlog has captured a helpful summary of Professor Jane Dutton's 4 minute video clip and her journal article on what high quality connections are, why they are worth striving for, and the pathways to building them.

Click on the title to access the video and to listen to Jane's talk and to see the references.  ~  Deb

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