It’s Not Just About Price and Service | Change Management | Scoop.it
Most selling efforts focus on price and service. The often neglected, but critical differentiator that separates great service providers from plain old good service providers is Quality. Relentless emphasis on quality helps build a sustainable organization that delivers value – to customers, partners, and people working within the organization. Quality is a long-term strategic differentiator. There are telltale signs within an organization to determine whether an organization has a built-in qual

Via Beth Cudney