The Mount Rushmore of Change Management- the big four: John Kotter, Daryl Conner, Linda Ackerman Anderson & Jeff Hiatt
From Daryl Conner, a two-part definition including:
Its focus in not on "what" is driving change (technology, reorganization plans, mergers/acquisitions, globalization, etc.), but on "how" to orchestrate the human infrastructure that surrounds key projects to that people are better prepared to absorb the implications affecting them.
Via Deb Nystrom, REVELN Consulting