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Insourcing at GE: The Real Story of Process, Change, Culture and Profit

Insourcing at GE: The Real Story of Process, Change, Culture and Profit | Change Leadership Watch | Scoop.it

"The focus has been on jobs coming back. It's really a process and a culture story."

GE Appliances is proving once again that the balance of process and people, aligned with a clearly articulated and understood purpose and vision, is the source of improved performance and capability development. With leadership engagement and support, this system will thrive


Excerpted:


  • There was a fishbone diagram of the production flow
  • A cardboard mockup of the factory layout which also showed how the equipment would look.
  • At 7:45 a.m. each day leaders met, then at 8:00 a.m. everyone met to review the prior day, and what they would do that day.
  • Then at 4:15 p.m. everyone met again to review what they'd done.


The water heater that resulted was a new design, with better performance: 20% fewer parts and 50% less labor.


Inventory was reduced 60%, labor efficiency improved 30%, time-to-produce was reduced 68%, and space required for the line came down by 80%.


The development team was extremely cohesive. But the problem was, the culture needed to change outside the "Big Room" and very few cultural change efforts had been made since 1994.

As the leadership began to introduce a new way of working together it had to solidify trust in the workforce and instill a level of confidence that continuous improvement was not just another initiative that would pass. This would be a journey.


Deb Nystrom, REVELN's insight:

The insourcing story of GE is actually a process & culture change story, which is how it comes to be shared here on Change Leadership Watch.  ~  D

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16 Inspirational Quotes From the Late, Great Steve Jobs

Get inspired by these 16 quotes from the great Steve Jobs.
Deb Nystrom, REVELN's insight:

Useful retrospective on what mattered to the Apple great leader.  ~  Deb

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From Twitter to a new kind of company with no managers, a "Holocracy"

From Twitter to a new kind of company with no managers, a "Holocracy" | Change Leadership Watch | Scoop.it

“Management perspective looks at reports as resources – like how can you get the maximum value out of this person,” Stirman says. “But when I think resources, I think like natural gas or coal mines. Thinking about a person’s life that way just seemed really dehumanizing.”


______________________

He started spending one-on-one meetings talking to his reports about their lives, instead of their tasks, and productivity shot through the roof.

______________________


Frustrated with poor results, he decided to go off script. He started spending one-on-one meetings talking to his reports about their lives, instead of their tasks, and productivity shot through the roof.
 

______________________

 

“We don’t have a hierarchy of people, we have a hierarchy of circles.”

______________________

    

“When you sit across a table from someone, ask them ‘What’s going on in your life?’ That will always remove more hurdles than asking them ‘What’s blocking you at work?’” he said.

Stirman hit another wall trying to shield his team from external drama and politics. “Classic management advice, and all my mentors told me that insulating your team from things so they won’t worry will make them more productive and happier,” he says. “But they just got angry, and confused, and disconnected. I was constantly censoring all this information and they were way happier when they knew everything.”

...“The structure is totally built around the work the company needs to achieve its purpose,” Stirman explains. “We don’t have a hierarchy of people, we have a hierarchy of circles.”


...But Medium isn’t just taking a revolutionary approach to digital publishing – it’s changing the way companies operate too. As one of the fiercest and most faithful adopters of Holacracy – a radical new theory of corporate structure – Medium is experimenting with a completely management-free environment that’s laser focused on getting things done. 


Read more: http://ow.ly/nKJBL

 


Related posts by Deb:

    
   

 

 

Deb Nystrom, REVELN's insight:

I have to wonder why this antiquated old-school management advice is still circulating to the likes of of this younger, IT saavy crowd.  Old habits die hard.  

This detailed article cites the positive side of letting go to embrace something very new.  The leader-writer, Jason Stirman, not a manager,  discovered a diverse motivations tool that seems to work for his group, and is in for the long haul on the manager-less experiment with Holacracy.   ~  Deb



 

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Marie Jeffery's curator insight, August 10, 2013 3:02 PM

Thanks for drawing our attention to this excellent post, Deb Nystrom!

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The "Un-CEO" Of W.L. Gore, How To Deal With Chaos, Terry Kelly

The "Un-CEO" Of W.L. Gore, How To Deal With Chaos, Terry Kelly | Change Leadership Watch | Scoop.it

Embrace "rainmakers," says the leader of the company behind Gore-tex. Her mantra for seeing 10,000 associates in dozens of countries through turbulent times: maturity.


We have what we call rainmakers and implementers,” Kelly explains.


________________________

So we try to protect the rainmakers. That means we have to be comfortable with more chaos.”

________________________


“Rainmakers come up with wild ideas, implementers make them real. The two drive each other crazy. If you’re not careful, control will gravitate to the implementers. So we try to protect the rainmakers. That means we have to be comfortable with more chaos.”


“Our organization is used to dealing with chaos, we have a high tolerance for it. We like to respond to crises. When the ship is under attack, the level of ownership is high, culturally. But you don’t want to run an organization that is constantly under attack.”

~ Deb
Deb Nystrom, REVELN's insight:

Not everything is innovative and cutting edge at W.L. Gore (Gore-Tex).  As a large private company, they have their share of issues among the ranks.  


Glassdoor, which does tend to draw plenty of naysayers and disgruntled reviews, also provides a negative universe window in, which includes Gore's peer (associates) review process tied to compensation, usually (in my book) a bad idea - to tie compensation to anything involving review.  ~  D

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First Ranking Of Top 30 CEOs On Social Media

First Ranking Of Top 30 CEOs On Social Media | Change Leadership Watch | Scoop.it

This is the first global ranking of CEOs on social media - the pioneers and early adopters. Their impact is prompting other CEOs to rethink their position on social media.


The link includes a handy chart of the top social media savvy leaders including:


Rank, Twitter Username, Followers, LinkedIn Influencer followers, Klout Score, Number of Tweets and "Our Take (CEO of Xinfu, Host of BBC World of CEOs.com.)

 

Deb Nystrom, REVELN's insight:

Included on the list:  

  • Rupert Murdock,  (media mogul)
  • Elon Musk (Tesla Motors CEO, also profiled in another of my ScoopIts regarding innovation & change) 
  • JeffImmelt, CEO of GE
  • Jack Welch (now at Jack Welch Management Institute), Angela Ahrendts, CEO of Burberry and 
  • Mark Bertolini, CEO of Aetna


 ~  Deb

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John Michel's curator insight, July 20, 2013 4:59 PM

It will be interesting to see how this picture changes over the next year. While Richard Branson is currently the undisputed CEO social champion nothing lasts forever on social media. He has a loyal following but even he sees wildly varying engagement levels depending on the quality of what he posts.

Manish Puranik's curator insight, July 21, 2013 1:20 AM

Our goal was to combine the best of both approaches, taking into account both quantitative and qualitative measures to determine the top 30 CEOs on social media.

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Netflix CEO posts a growth Facebook status update, Social Media Power and Transparency

Netflix  CEO posts a growth Facebook status update, Social Media Power and Transparency | Change Leadership Watch | Scoop.it

It’s quite telling that, after the SEC cleared CEO Reed Hastings’ Facebook post in April, the lede to the Wall Street Journal’s story read, “CEOs of the world, start tweeting.”


Instead of discussing the penalties Hastings could have faced or introducing more social media fears, WSJ’s angle essentially charged executives with a new job requirement: social media.

Deb Nystrom, REVELN's insight:

CEO Hastings Facebook post, “monthly viewing exceeded 1 billion hours for the first time ever," was on the line for SEC violations.  

He dodged that bullet and in doing so, he may be ushering in mainstream social media  communication with customers, employees, and partners, and ....shareholders.  


It's the conversation, baby! ~  D

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World for What It Is, or What It Could Be? Elon Musk, Tesla Motors

World for What It Is, or What It Could Be? Elon Musk, Tesla Motors | Change Leadership Watch | Scoop.it

We need people who can execute ...including mastering acceleration.


Elon Musk

Recently featured in a Wall Street Journal article, Musk is compared to Steve Jobs, another visionary, and is then discussed as follows:


Elon Musks's ambitions soar even higher...


His electric-car company Tesla Motors aims to remake the way we drive, while the ultimate goal of his rocket company SpaceX, he said, is to travel to Mars and help build a self-sustaining base there.


______________________

We need people who can execute. Too often people jump ship before they see an idea through...

______________________


Skepticism?  ...each time Mr. Musk delivers a better, less-expensive electric car or launches another rocket successfully, he proves his doubters wrong.


...he co-founded a multibillion-dollar company called PayPal.


...Musk...taught himself to code and program software by the age of 12.


After ...leaving a PhD program at Stanford, Musk dedicated himself to the three important problems that would most affect the future of humanity.  "One was the internet, one was clean energy, and one was space."


All three are revolutionary spaces, and to work in all three most certainly requires an individual willing to completely reinvent himself and his expertise to change course as needed.


We need people who can execute. Too often people jump ship before they see an idea through and don't even begin to master the competency of acceleration before they are onto the next thing.


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Deb Nystrom, REVELN's insight:

The Tesla story has elements of sensing the future that can be instructive for anyone in a change space including innovation.  ~  D

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Deb Nystrom, REVELN's curator insight, July 10, 2013 11:09 AM

Originally posted on my Change Leadership Watch stream, it also is highly instructive to the innovation theme, especially with the lessons of staying-the-course with the new idea and execution.  ~ Deb

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Classic Leader Traits: 5 Lessons from Lincoln

Classic Leader Traits: 5 Lessons from Lincoln | Change Leadership Watch | Scoop.it

"Leaders are rarely the first person to see an opportunity, but they’re the first to seize an opportunity."


Excerpted from 5 leadership lessons from Lincoln.


Lead with action.  While others are talking about the problem, leaders take action.  ...Action, not intention, determines your destination.


Speak with conviction.  ...speaking with conviction inspires others to join your movement.


Set the tone.  Many will try to distract you.  ...In every interaction and every meeting a leader brings focus to the objective.  W


Via Jeremy Walsh &  - xoombi


Related posts by Deb:


     



Deb Nystrom, REVELN's insight:

It's a helpful post:  simple, clear and well-timed for the July 4th holiday, referencing the critical impact of followership on leadership and Lincoln's great model for us all.  ~  Deb

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John Michel's curator insight, July 3, 2013 10:39 PM

Have you ever wondered what makes a leader? We’ve heard that leaders have followers, but is there more? Leaders are going somewhere. What would you think of someone who claimed to be a leader, was surrounded by followers, but was going nowhere? Unfortunately, that’s the situation for many teams, organizations, and nations. So what really makes a leader?

David Hain's comment, July 4, 2013 3:06 AM
Happy 4th July to all my American friends!
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Billion-Dollar Babies: Are All These Little Companies Really Worth $1 Billion?

Billion-Dollar Babies: Are All These Little Companies Really Worth $1 Billion? | Change Leadership Watch | Scoop.it
As small companies get valued at such large sums of money, it begs the question, "Are they really worth it?"



Part of it is that money has been cheap and there’s a lot of it sloshing around looking for a home. There’s also the sense that the next wave of computing, built on mobile devices and social software, is going to be bigger than anything that has come before it...


...these are the companies that the “smart money” has decided will be the winners out of an ocean of new startups...


Check out: Fab.com, Snapchat and other relatively tiny companies have been generating sky-high valuations...including:



 


  • Evernote, Spotify, and Airbnb.
Deb Nystrom, REVELN's insight:

Good piece including the "transfer of wealth" that provides insights to what is happening and forecasted in the tech world.  Are there any of us that haven't been touched by changes tech innovations and growth?  ~  D

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Organizational Mythologies - Can this Bad Leader Be Saved?

"Organizations create mythologies that become part of the culture.They are stories with great impact.   But they are still just stories.  Blind acceptance of mythologies costs money, morale, and motivation."

How do these mythologies impact yourorganization?


Organizational Mythology #1 - Working with people requires "Soft Skills“.


Organizational Mythology #2 - Leaders are made, not born.  


Organizational Mythology #3 - Training changes organizations.


Organizational Mythology #4 - All projects are created equal.


Organizational Mythology #5 - Power is bad. 


Organizational Mythology #6 - The greatest organizational mythof all: Bad leaders can change.


Related posts by Deb:  



   



Deb Nystrom, REVELN's insight:

Jim's perspective is well grounded in understanding how change really works, as you'll be able to tell by his reasoning and evidence.   I particular reasonate with #3, 4 and 6.   ~  Deb

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Djebar Hammouche's curator insight, August 16, 2013 3:23 AM

Organizational Mythologies

Deb Nystrom, REVELN's curator insight, May 29, 2015 6:55 PM

Worth a look.

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Is The Affordable Care Act Really Bad For Business?

Is The Affordable Care Act Really Bad For Business? | Change Leadership Watch | Scoop.it

Entrepreneur Richard Lorenzen dug deeper and found that the Affordable Care Act is not the small-business disaster colleagues and opponents have suggested.


The Mandate to Provide Coverage


Perhaps the most contested stipulation of the Affordable Care Act is the requirement for certain businesses to provide healthcare coverage to their full-time employees. Rest assured, small businesses in the U.S.: this provision will not break your bank.



Deb Nystrom, REVELN's insight:

The new business models that are starting up and rewarding wellness outcomes, instead of procedures may signal signs of life for what seemed to start as a partisan, political boondoggle.  Here's hoping for more improvements!  ~  D


PS:  Now if someone can just talk some sense into Tennesee and the crazy lottery they are offering for 2500 low income people instead of accepting Federal coverage for 330K of their poorer citizens.  Oy!

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New P&G leadership and the Teva new joint venture, Change News

New P&G leadership and the Teva new joint venture, Change News | Change Leadership Watch | Scoop.it
The two chief executive officers who engineered the joint venture between Teva Pharmaceuticals and Procter & Gamble are now gone, only slightly more than two years after the deal was announced.


The joint venture, called PGT Healthcare, seems to be working well enough for each company to focus on other challenges, but leadership changes can mean once-heralded plans and practices fall out of favor.

Deb Nystrom, REVELN's insight:

A change in leadership often used to make the case for heading in a new direction. ~ D

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Yahoo to Buy Tumblr for $1.1 Billion

Yahoo to Buy Tumblr for $1.1 Billion | Change Leadership Watch | Scoop.it
Yahoo’s move aims to make up for years of missing out on the growth of social networks and mobile devices.


Excerpts:


The deal would be the largest acquisition of a social networking company in years, surpassing Facebook’s $1 billion purchase of Instagram last year.


Tumblr has over 108 million blogs, with many highly active users.

For Yahoo and its chief executive, Marissa Mayer, buying Tumblr would be a bold move as she tries to breathe new life into the company. The deal, the seventh since Ms. Mayer defected from Google last summer to take over the company, would be her biggest yet.


It is meant to give her company more appeal to young people, and to make up for years of missing out on the revolutions in social networking and mobile devices.


News from Deb:


   
Deb Nystrom, REVELN's insight:

The 7th and biggest deal - Yahoo acquisitions.  The stock market is not liking it --today that is. 


Now the biggest challenge yet, for Marissa Mayer,culture change at Yahoo AND smart connection with the hip, youthful Tumblr and their 108 million blogs, with many highly active users.  Wordpress watching at the gate.

I do like my venerable, old fashioned Flickr.com photo account. Yet if well handled, the coolness of Tumblr could make a good things happen at Flickr.  Challenge:  the account owners are quite a bit different.  ~  Deb

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Deb Nystrom, REVELN's curator insight, May 20, 2013 3:08 PM

More change bound to show soon if this biggest, hip buy of Tumblr has any effect on the venerable Yahoo. ~ Deb

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Big Data Is About To Produce A Whole Bunch Of Google-like Companies — Here's How

Big Data Is About To Produce A Whole Bunch Of Google-like Companies — Here's How | Change Leadership Watch | Scoop.it

Google is the biggest examples of a "big data" company that knows how to use correlations. It keeps records of everything we do with its online services and finds new ways to use that data.

For instance, Google created a realtime flu tracker by watching where people searched for terms relating to illness and mapping that data from the Center for Disease Control.
 

Here are some examples from the book of Google-like companies doing interesting things with big data.

  • Oren Etzioni, creator of one of the first search engines, MetaCrawler, scraped data from a travel website to build a tool called Farecast that predicted when an airfare price was likely to go down. Microsoft bought Farecast for $115 million in 2008. Today, it's part of Bing.
     
  • Then Etzioni turned around and created Decide.com to help people predict when prices will drop on electronics.
     
  • PriceStats tracks the prices of millions of products in over 70 countries to keep tabs on inflation and the economy.
     
  • AirSage gathers 15 billion geolocation records daily from multiple cell phone carriers. It uses this for traffic analysis to help city planners.
     
  • Similarly, Inrix collects traffic data from the sensors in the cars themselves via BMW, Ford, Toyota, and others and uses that to help city planners model traffic flow.
And there's more.


Read more: http://www.businessinsider.com/big-data-is-about-to-produce-a-whole-bunch-of-google-like-companies-heres-how-2013-8#ixzz2c5C6mFMv

Deb Nystrom, REVELN's insight:

It's good to see the companies that "big data" has wrought, that we are already using in some way.  For example, I've paid attention to the up and down arrows when deciding when to buy my airfare.  

As far as big data affecting how we do our work in organizations, how we receive feedback, how we understand the next big priorities at work, for sure, it matters.

~ Deb 

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Hein Holthuizen's curator insight, September 1, 2013 6:44 AM

how to get to this data, will be business webservices my new service

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Heroes of Leadership & Change

The men and women heroes (some are also anti-heroes) who advanced organizational thinking in theory and practice, from Frederick Taylor, Kurt Lewin, and Mary Parker Follet, to Russell Ackoff,  Chris Argyris, Sumantra Ghoshal, Larry Page and Sergey Brin (Google), to Tom Peters, Peter Senge, Alfie Kohn, John Kotter, and Gary Hamel.


From the BetaCodex Network´s 14th white paper. Published February 2013

Deb Nystrom, REVELN's insight:

This is an intriging collection of thinkers and do-ers that have influenced leadership, management and change in organizatinos since the turn of the 20th century through today.  


A good counterpoint, from a historian's perspective of many of their contributions is in the book, False Prophers.  it does not diminish, however, their major impact on how companies function today. ~  Deb

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Doris Palomino's curator insight, August 9, 2013 11:00 AM

Good summary and great way to present it. Very recommendable for practitioners in the OD field.

"External superviision may correct errors. But only internal supervision can prevent their occurrence" (Eric Trist).

Ivon Prefontaine, PhD's curator insight, August 9, 2013 1:03 PM

There are some people who not well-known outside the leadership theory sphere.

Manish Puranik's curator insight, September 30, 2013 2:00 AM
"A complete mental revolution on the part of workingman as well as on management's side is required..."
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I'm the Boss! Why Should I Care If You Like Me? Research Results on Executive Likability

I'm the Boss!  Why Should I Care If You Like Me?  Research Results on Executive Likability | Change Leadership Watch | Scoop.it

Bad news for mean bosses.  In a study of 51,836 leaders, we found just 27 who were rated at the bottom quartile in terms of likability but in the top quartile in terms of overall leadership effectiveness — that's approximately one out of 2,000.

360 data from these 50,000+ leaders highlighted seven key steps executives can take to substantially increase their likability.


Excerpted:

   


Increase positive emotional connections with others.... If a leader is angry or frustrated, those feelings will spread to others. Conversely, if a leader is positive and optimistic, those emotions also spread. Be aware of your emotional state and work to spread the positive emotions.

    

Display rock solid integrity. Do others trust you to keep your commitments and promises? Are others confident that you will be fair and do the right thing? 

   
Be a coach, mentor, and teacher. Most people have fond and positive memories of coaches and mentors. Helping others develop is a gift that is never forgotten.

Be an inspiration. Most leaders know very well how to drive for results. ...The most successful leaders ...also ...roll up their sleeves ...and pitch in with the team. They communicate powerfully. Inspiring leaders...are more likeable.


Deb Nystrom, REVELN's insight:

Also scooped to Careers and Self-Awareness Strength.  ~  Deb

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Deb Nystrom, REVELN's curator insight, August 6, 2013 4:05 PM

Like or dislike, integrity also connects to respect:  "Perhaps the surest test of an individual's integrity is his refusal to do or say anything that would damage his self-respect." ~ Thomas S. Monson

Manish Puranik's curator insight, August 7, 2013 1:32 AM

...The most successful leaders ...also ...roll up their sleeves ...and pitch in with the team. They communicate powerfully. Inspiring leaders...are more likeable...

Chad Manske's curator insight, August 19, 2013 8:00 AM

It takes real humility to ask subordinates for feedback on your performance.  The purpose in doing so is not to expect to hear how good you are, but to hear what you need to work on.  We all have leadership 'blind spots' requiring the benefit of trusted people, ideally honest and critical subordinates, to tell us when we wear 'no clothes.'  If you're open and honest to feedback, and pay attention to the likability characteristics here, you WILL increase your leadership quotient.

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Elon Musk: The mind behind Tesla, SpaceX, SolarCity ...

Entrepreneur Elon Musk is a man with many plans. The founder of PayPal, Tesla Motors and SpaceX sits down with TED curator Chris Anderson to share details about what's next.

Deb Nystrom, REVELN's insight:

A TED talk that has made it to the list, "15 TED Talks That Will Change Your Life," belongs on this stream, and goes with a previous post here a few days ago.  ~  Deb

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Deb Nystrom, REVELN's curator insight, July 22, 2013 1:24 PM

Shared from my Change Leadership Watch as a companion to another innovation post about Elon Musk on this stream.

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How To Follow a Topic on ScoopIt > Click!

How To Follow a Topic on ScoopIt  > Click! | Change Leadership Watch | Scoop.it

Click the 'follow' button at the top, right of this page.

 

Trying to find posts on a particular topic? Click 'filter' tab above and choose an area of interest.

 

Thank you in advance for aligned topic suggestions and your 'thank yous!"   I appreciate it!


Via Dr. Susan Bainbridge, Deb Nystrom, REVELN
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Hector Cortez's curator insight, August 2, 2015 4:12 PM

añada su visión ...

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Restaurant fires all its employees by text message - How not to do it

Restaurant fires all its employees by text message - How not to do it | Change Leadership Watch | Scoop.it

More than a dozen workers at a Florida bistro reportedly received a text message from the boss saying they were losing their jobs.


"Despite my efforts there were circumstances that I was not able to address. I wish you all the best and sincerely thank you for everything you have done. Any final payroll checks will be addressed after the accounting has been finalized."


Jackson said she and the other employees are still waiting for their final paychecks.


Deb Nystrom, REVELN's insight:

Sensitive messages by text , esp. mass text = never.  Leadership fail.  Epic #fail.~ D

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Gratitude and the Leader: From the Block to the Mountain Top

Gratitude and the Leader:  From the Block to the Mountain Top | Change Leadership Watch | Scoop.it

"...please excuse me if I get choked up here and there, because the thug in me has died."


For some reason, we never had enough food -- even with donations from the food bank. As each month drew to an end, I always anticipated the first of the month for our monthly trip to the supermarket.

...Coming from a place where being a welfare-service recipient was a necessity of survival, to later serving on the Leadership Council for Opportunity Youth Incentive Fund (major service & opportunity givers), is an amazing honor.


_______________________________

....a recipient to a giver. I see the beauty of my struggles and the advancements of what my service has brought me...


_______________________________


Even in Aspen at the Aspen Ideas Festival, gathering of the great minds, I feel like I am at the mountain-top of service. Service begins full circle. A recipient to a giver. I see the beauty of my struggles and the advancements of what my service has brought me, I acknowledge and realize the surrounding mountains.

Deb Nystrom, REVELN's insight:

Change can happen built on gratitude, and this change leader seems to have bucketfuls.  ~  Deb

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Will the Girl Scouts Miss Out on the Change Leadership Badge?

Will the Girl Scouts Miss Out on the Change Leadership Badge? | Change Leadership Watch | Scoop.it

The Girl Scouts, that 101-year-old wholesome institution that boosts our young girls into women leaders, is struggling to change and remain relevant when the world around them is shifting from campfires to tablets.


...there have been fewer volunteer troop leaders and fewer young girls expressing interest in the organization, all of which has contributed to a 20% drop in membership in the past 10 years.


[There is] a creeping budget shortfall, which was addressed with layoffs and early retirements and additional debt from funding retirement packages...


...new CEO Anna Maria Chávez's first moves in the job were to trim senior leadership and launch new programs while simultaneously increasing the financial outlook of the Girl Scouts.


Some see her as infusing new life into an aged institution.


[However]


Reports from employees cite a culture of fear, and anonymous letters and rumors contributed to this labeling Chávez as the “Cookie Monster.”


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Deb Nystrom, REVELN's insight:

Can they get beyond the cookies & deal with non-sustainable palm oil?  Will the Girl Scouts become a cautionary tale of institutionalism and rigid culture or turnaround reinvention?  A Kotter consultant weighs in with the case study in progress example of this change leader challege. ~  D

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Givers take all: The hidden dimension of corporate culture | McKinsey & Company

Givers take all: The hidden dimension of corporate culture | McKinsey & Company | Change Leadership Watch | Scoop.it
By encouraging employees to both seek and provide help, rewarding givers, and screening out takers, companies can reap significant and lasting benefits. A McKinsey Quarterly article.


After the tragic events of 9/11, a team of Harvard psychologists quietly “invaded” the US intelligence system. The team, led by Richard Hackman, wanted to determine what makes intelligence units effective. By surveying, interviewing, and observing hundreds of analysts across 64 different intelligence groups, the researchers ranked those units from best to worst.



[They discovered], after parsing the data, that the most important factor wasn’t on their list.


The single strongest predictor of group effectiveness was the amount of help that analysts gave to each other.


Evidence from studies led by Indiana University’s Philip Podsakoff demonstrates that the frequency with which employees help one another predicts

  • sales revenues in pharmaceutical units and retail stores;
  • profits, costs, and customer service in banks;
  • creativity in consulting and engineering firms;
  • productivity in paper mills;
  • and revenues, operating efficiency, customer satisfaction, and performance quality in restaurants.


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Deb Nystrom, REVELN's insight:

This is a brilliant work by Adam Grant that may be part of the answer to the fragile nature of systems in organizations.  

Givers, Matchers (predominate in most organizations, think "silos") and Takers are key terms to understand why some cultures are high performance and others struggle just to be average.  Takers may also describe those leaders and cultures that eventually become a casuality of the normal organizational decline.  ~  Deb

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John Michel's curator insight, June 13, 2013 4:40 PM

When it comes to giver cultures, the role-modeling lesson here is a powerful one: if you want it, go and give it.

Deb Nystrom, REVELN's comment, June 13, 2013 5:10 PM
Thanks John! So evidently true. Now if we can only fully implement it!
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It's Not Just Nice to Share, It's the Future: Blue Bikes in the Cities

It's Not Just Nice to Share, It's the Future:  Blue Bikes in the Cities | Change Leadership Watch | Scoop.it

With collaborative consumption — the growing new economy based on access instead of ownership —you don’t have to buy a bike, car, prom dress, DVD, or chainsaw. You rent it or swap for it.

...collaborative consumption is a way to live light, waste less, to protect the environment, to create and associate with a community of like-minded people. But it’s not just a phenomenon of the hip. For everyone, it’s a way to de-clutter and save money. 


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Photo credit:  by edwardhblake

NOTE:  The Flickr Creative Commons is terrific photo sharing to help illustrate this ScoopIt.
Deb Nystrom, REVELN's insight:

I first saw the blue bikes in the St. Paul, MN area.  That this discussion and event is happening in NYC may also be a sign of city health returning.  ~

Nassim N. Taleb, the author of Black Swans and Anti-Fragile, specified bikes as an example of something "anti-fragile," or something that improves with some abuse.  In this example, I can see why with a more systemic look. at access to bikes.  ~   D

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Costco's Profit Soars As Low-Wage Competitors Struggle

Costco's Profit Soars As Low-Wage Competitors Struggle | Change Leadership Watch | Scoop.it
At a time when other retailers are struggling to get people into stores, Costco is enjoying a moment in the sun.



For its part, Costco, or at least many of its officials, would like to see the company's practice of paying employees well put into law. The company’s CEO, Craig Jelinek, said earlier this year that he supports President Barack Obama’s proposal to raise the minimum wage, even arguing that lawmakers should boost it to $10 per hour.



Deb Nystrom, REVELN's insight:

Membership fees and merchandising, two central parts of Costco's business model, are built upon good wages, an average of around $45K to Sam's Club $17K.  No wonder there are staffers at Costco that have been there over 5 years compared to the churn at other much lower wage competitors.   Henry Ford anyone?  ~  D

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13 Nonprofits Recognized for Exceptional Creativity and Effectiveness, Awarded up to $1.5 Million Each — MacArthur Foundation

13 Nonprofits Recognized for Exceptional Creativity and Effectiveness, Awarded up to $1.5 Million Each — MacArthur Foundation | Change Leadership Watch | Scoop.it

For these Awards, the Foundation does not seek or accept nominations.  The Award is not only recognition for past leadership and success but also an investment in the future.

Award winners include:  


StoryCorps – Brooklyn, New York ($1 million) captures, shares, and archives stories of a diverse range of Americans for future generations


Children and Family Justice Center at Northwestern University  – Chicago, Illinois ($750,000) protects the rights and well-being of young people in the juvenile justice system and advocates for fairer laws and policies


Sin Fronteras – Mexico City, Mexico ($500,000) protects the human rights of migrants in Mexico


Organizations will use this support to build cash reserves and endowments, develop strategic plans, and upgrade technology and physical infrastructure.


To qualify, organizations must demonstrate exceptional creativity and effectiveness; have reached a critical or strategic point in their development; show strong leadership and stable financial management; have previously received MacArthur support; and engage in work central to one of MacArthur’s core programs.


Deb Nystrom, REVELN's insight:

This wouldn't be a Scoop, as the info is from February, but it is a Scoop to me and perhaps others.  ~  Deb

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