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UnConventional ~ Josh James, CEO, Hiring the Underqualified & Angry, Learning on the Job

UnConventional ~ Josh James, CEO, Hiring the Underqualified & Angry, Learning on the Job | Change Leadership Watch | Scoop.it

Josh James, Founder and CEO of Domo; Author of Startup Rules responds to ~ The Case for Hiring “Under Qualified" by digging deeper into his hiring philosophy & success.  He's also the all-star executive who also co-founded Omniture and took it from inception to IPO to sale for $1.8B to Adobe


Assessments don't catch what Josh James is talking about, the renegades, the untested, as well as the angry ones who have something to prove.  In that light, Josh James proves how one of his rules shows the limits of the others. - Deb

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#45:  No Unemployed Candidates. Always an Excuse. Too Risky. Top-Rated, currently employed candidates who won’t leave… PERFECT.”

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Excerpts:

Josh James's response to "Dave, Dave, Dave..." in Forbes focusing on his Rule 45: "No Unemployed Candidates. Always an Excuse. Too Risky. Top-Rated, Currently Employed Candidates Who Won’t Leave… PERFECT.”

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...a handful of my executives ...had been fired from their previous job. They were so angry and motivated to prove the world wrong...that I couldn’t resist.

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I’ve always believed that hiring people with untapped potential can serve as a tremendous accelerant to your business. This is something I learned very early on in my career and has been a staple of my hiring and promoting decisions throughout the course of running my businesses. 

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...hire orphans, picked-on people, or people who have been fired for that exact reason—they are motivated...

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[However], if you were faced with hiring 10 employees who were terminated for one reason or another, or hiring 10 employees who were top-rated, currently employed individuals who didn’t want to initially even interview, then I think the latter group would prove to contain dramatically more successful individuals 90% of the time.

That said, a handful of my executives at Omniture who had been fired from their previous job.  

  • They were so angry and motivated to prove the world wrong (another one of my rules: hire orphans, picked-on people, or people who have been fired for that exact reason—they are motivated), that I couldn’t resist.  


...We have an obligation to the rest of our employees and their families to ensure we have a world-class, globally competitive company.  In order to do that, I want to stack the cards in our favor as much as possible.  Capitalism isn’t always nice.

If you look at my other rules, (DN:  In his list of 55 Start-Up Rules) you’ll notice number 46:

  

  • There are exceptions to every rule and to the extent you make the exceptions, you accept greater risk, but you can also receive greater reward.  

   
In that vein, my startup rule number 20 (also found at http://www.joshjames.com) speaks to that, about hiring the underprivileged and undeserved, who, although they haven’t had the best chances yet, they have the gumption, desire, and enthusiasm and are just waiting for the right person to believe in them.

Half of my management team at Omniture and already half of the leaders who have received promotions at Domo are people who were or are learning on the job.  

We are chock full of people whom I have my eye on and who are killing it in their positions. 

They will deserve and receive promotions down the road despite their lack of a been-there-done-that resume. They have the intangibles.  (DN: That don't show up on assessments, necessarily.)

And by the way, we’re hiring.  - Josh James

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‘Queen Bee’ CEOs get scrutiny and flak while ‘King Wasps’ get a free pass

‘Queen Bee’ CEOs get scrutiny and flak while ‘King Wasps’ get a free pass | Change Leadership Watch | Scoop.it
When a female CEO outlaws telework, a firestorm ensues. A male CEO does so — and goes unnoticed.


Joly, the new chief executive officer of Best Buy, announced recently that he was ending the innovative, flexible work style the company pioneered — Results Only Work Environment, or ROWE.

Deb Nystrom, REVELN Consulting's insight:

Actually, I've Scooped Joly and ROWE earlier on Change Leadership Watch, alongside Yahoo's changes.  It's significant it's in the news again from  gender perspective, to help us notice our blind spots and gender bias.  


Perhaps I'll need to add "King Wasps" to my Queen Bee posts on Reveln.com tho' it really depends on the longer term view.  A companion article about success at Costco seems to argue against what Joly has decided to do.  ~  D

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High Quality Connections, Short, Deeply Fortifying, Dr. Jane Dutton Video

High Quality Connections, Short, Deeply Fortifying, Dr. Jane Dutton Video | Change Leadership Watch | Scoop.it

"People are more instantaneously alive in healthy in High Quality Connections."


Listen here (brief 4 min. video) as Professor Jane Dutton unlocks the importance of high quality connections and four ways how to make them.  


It is NOT the same as developing positive relationships.


Dr. Dutton is a co-founder of the Univ. of Michigan's Ross Business Schools growing domain of expertise called Positive Organizational Scholarship www.bus.umich.edu/Positive

Her past research has explored processes of organizational adaptation, focusing on how strategic issues are interpreted and managed in organizations, as well as issues of organizational identity and change.


Imagine the impact on a culture if this became a people investment value.


Photo credit:  http://www.erb.umich.edu/

Deb Nystrom, REVELN Consulting's insight:

Moving attention from negative deviance to positive deviance (as there is MUCH research on failure and what doesn't work) is what brings this resource to a change leadership watch listing instead of change management resources.

From the first time that I've met Jane Dutton, I've been struck by her openness and deep focus on the scholarship of high quality connections and the impacts they have within organizations.  

A chapter on the subject is here:  High Quality Connections

Let me know what you think.  ~  Deb 

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Rescooped by Deb Nystrom, REVELN Consulting from Social Media Learning Lab
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Digital Change: Why CapGemini Is Refocusing their Management Consulting Practice on Social Business | Seek Omega

Digital Change: Why CapGemini Is Refocusing their Management Consulting Practice on Social Business | Seek Omega | Change Leadership Watch | Scoop.it

Competitors & others are creating the digital change scenarios.


CapGemini’s decision was supported by Andy McAfee, MIT’s Principal Research Scientist for Digital Business, in that,


“analog companies eventually are going to get swept aside by digital companies. It’s my firmest belief about the future of business.”

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Scooped by Deb Nystrom, REVELN Consulting
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The End of "Results Only" at Best Buy, Theory X Returns?

The End of "Results Only" at Best Buy, Theory X Returns? | Change Leadership Watch | Scoop.it

"Best Buy CEO Hubert Joly axes flexible work. the original "Results-Only Work Environment" and why it is worse news than Yahoo's remote-worker roundup."  

That is, if this Theory X style change ends up being  judged as short-sighted leadership decision.


Excerpts via Professor Monique Valcour's post :


Best Buy's flexible work program is ...the groundbreaking Results Only Work Environment (ROWE), one of the most innovative and celebrated examples of a company redesigning work to focus on results and boost performance through motivation-enhancing trust and autonomy.

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"In a turnaround transformation, you need to feel disposable as opposed to indispensable."


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The ROWE method has since been implemented in more than 40 companies.


The culture of work-life support in a company is the most powerful predictor of employee work-life balance as well as a key element in job performance, organizational commitment, and intention to remain with the company.

But top management exerts the strongest influence on culture...



CEO Joly made a very revealing comment following an investors' meeting in November.


  • "In a turnaround transformation, you need to feel disposable as opposed to indispensable." 

  • He is far from the only "Theory X" leader who believes that stressing employees makes them perform better. 

  • This underlying belief persists despite enormous research evidence to the contrary ...

Related posts by Deb:
   
Deb Nystrom, REVELN Consulting's insight:
  • This provocative piece on ending flex work arrangements provides YIN to the YANG of change leadership watch.  We can watch to see what happens next at Best Buy on how effective this is in turning things around or, perhaps putting an end to things.  ~  D
Robin Martin's curator insight, March 9, 5:31 PM

Bad move. We shall see!

Deb Nystrom, REVELN Consulting's comment, March 9, 11:19 PM
Indeed, Robin. Science is not on their side, CEOs Joly & Mayer.
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“Double Down” Women, Leaders & Careers, Kudos and Ire » You Can't Have it All?

“Double Down” Women, Leaders & Careers, Kudos and Ire » You Can't Have it All? | Change Leadership Watch | Scoop.it

"The executive work/life dilemma for women and men includes Steve Jobs' contributions while seriously ill - a provocative thought piece by the Glass Hammer."


Change leaders are culture leaders.  The American leader work ethic for women and men is featured here, in controversy about growing leaders, both women and men. It's a long term, evolving change & leadership issue with shifting impact for both genders.  ~  Deb


Excerpts:  


There’s increasing polarization on the subject of how to handle work-life’s ever-escalating challenges for women.

   

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“Work-life balance is not some nice idea that isn’t achievable or important. It is important to all of us for sustainable mental and physical health & well-being. The key word is sustainable.”

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The friction is visible in the varied media responses to news that incoming Yahoo CEO Marissa Mayer will be the first female CEO to take the top spot while pregnant, and to Anne-Marie Slaughter’s controversial cover story for The Atlantic, Why Women Still Can’t Have It All.


Part of the dilemma revolves around a concept coined by Sheryl Sandberg, Facebook’s COO: “leaning in” versus “leaning back.”

Sandberg describes how failing to “lean in” inadvertently leads many women to leave the workforce:

  • “Women almost never make one decision to leave the workforce,” said Sandberg. ...Maybe it’s the last year of med school when they say, I’ll take a slightly less interesting specialty because I’m going to want more balance one day. Maybe it’s the fifth year in a law firm when they say, I’m not even sure I should go for partner, because I know I’m going to want kids eventually. ...And from that moment, they start quietly leaning back. The problem is, often they don’t even realize it.”
   
  • “During the last years of his life, [Steve Jobs] created the iPhone, the iPad, he was moving into television.  ...He was very sick...in the last years of life when he didn’t have time.”

  

“Work-life balance is not some nice idea that isn’t achievable or important. It is important to all of us for sustainable mental and physical health and well-being. The key word is sustainable, ” says Teri Johnson.  


She suggests the analogy a long distance runner versus a relay racer.


  • “Any of us can push hard in a relay, but the distance runner knows to pace herself, to make rest days as important as training days and to take excellent care of herself to avoid injury. She saves the real push for the race, when it is important.”

   

Read the full post here.


Photo credit:  JD Hancock

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