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How change happens and who is leading it.
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UnConventional ~ Josh James, CEO, Hiring the Underqualified & Angry, Learning on the Job

UnConventional ~ Josh James, CEO, Hiring the Underqualified & Angry, Learning on the Job | Change Leadership Watch | Scoop.it

Josh James, Founder and CEO of Domo; Author of Startup Rules responds to ~ The Case for Hiring “Under Qualified" by digging deeper into his hiring philosophy & success.  He's also the all-star executive who also co-founded Omniture and took it from inception to IPO to sale for $1.8B to Adobe


Assessments don't catch what Josh James is talking about, the renegades, the untested, as well as the angry ones who have something to prove.  In that light, Josh James proves how one of his rules shows the limits of the others. - Deb

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#45:  No Unemployed Candidates. Always an Excuse. Too Risky. Top-Rated, currently employed candidates who won’t leave… PERFECT.”

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Excerpts:

Josh James's response to "Dave, Dave, Dave..." in Forbes focusing on his Rule 45: "No Unemployed Candidates. Always an Excuse. Too Risky. Top-Rated, Currently Employed Candidates Who Won’t Leave… PERFECT.”

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...a handful of my executives ...had been fired from their previous job. They were so angry and motivated to prove the world wrong...that I couldn’t resist.

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I’ve always believed that hiring people with untapped potential can serve as a tremendous accelerant to your business. This is something I learned very early on in my career and has been a staple of my hiring and promoting decisions throughout the course of running my businesses. 

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...hire orphans, picked-on people, or people who have been fired for that exact reason—they are motivated...

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[However], if you were faced with hiring 10 employees who were terminated for one reason or another, or hiring 10 employees who were top-rated, currently employed individuals who didn’t want to initially even interview, then I think the latter group would prove to contain dramatically more successful individuals 90% of the time.

That said, a handful of my executives at Omniture who had been fired from their previous job.  

  • They were so angry and motivated to prove the world wrong (another one of my rules: hire orphans, picked-on people, or people who have been fired for that exact reason—they are motivated), that I couldn’t resist.  


...We have an obligation to the rest of our employees and their families to ensure we have a world-class, globally competitive company.  In order to do that, I want to stack the cards in our favor as much as possible.  Capitalism isn’t always nice.

If you look at my other rules, (DN:  In his list of 55 Start-Up Rules) you’ll notice number 46:

  

  • There are exceptions to every rule and to the extent you make the exceptions, you accept greater risk, but you can also receive greater reward.  

   
In that vein, my startup rule number 20 (also found at http://www.joshjames.com) speaks to that, about hiring the underprivileged and undeserved, who, although they haven’t had the best chances yet, they have the gumption, desire, and enthusiasm and are just waiting for the right person to believe in them.

Half of my management team at Omniture and already half of the leaders who have received promotions at Domo are people who were or are learning on the job.  

We are chock full of people whom I have my eye on and who are killing it in their positions. 

They will deserve and receive promotions down the road despite their lack of a been-there-done-that resume. They have the intangibles.  (DN: That don't show up on assessments, necessarily.)

And by the way, we’re hiring.  - Josh James

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Sustainability is about Impact! The Double Bottom Line > Letting Go to Let Come

Sustainability is about Impact!  The Double Bottom Line > Letting Go to Let Come | Change Leadership Watch | Scoop.it

"It's the double bottom line, baby!  ESPECIALLY if you are in non-profit leadership today."

  

I just heard Jeanne Bell, CEO and author of NonProfit Sustainability talk honestly about the double bottom line in her own business as well as in her consulting engagements.  Her fresh, tested perspective rings true.

  

In a nutshell:

  

  • ...in the mythic past it was possible to think first about strategic impact goals, and then about how to raise the money. ...today...you can't talk about what you're going to do without talking about how to get the money. And, you can't talk about how to get money without talking about what you're going to do.
  
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Cultivate direction, identify sacred cows. Name it. CHANGE it.
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Here are some gems from her presentation today in Flint, Michigan as well as a great Scooped article by her.  Flint is an appropriate setting; it's a place that has seen hard times and where the BEST Funders Collaborative brings in stellar talent to keep non-profits doing what they do best.
     
  • Declare change as constant.
  • Model change by turning down money not headed in the right direction.  We have some agency over this – don’t have to jump to funders. "
  • Cultivate direction, identify sacred cows. Name it. CHANGE it.
  • Use good tools, frameworks.
  • DO NOT confuse strategy and planning. 
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What is sustainable today may be unsustainable tomorrow.
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Excerpted gems from the article:
   
  • If the financial goal in a for-profit company is to maximize profit, should our goal as a nonprofit be to have $0 profit? Or should the goal be to grow an endowment of $10 million, or to have a surplus of 5%, or a deficit of no more than $50,000?
     
  • The financial goal of a nonprofit is to ensure that it has adequate working capital; that is, its financial goal is to have enough money to do its work over the long term. Today we often use the term sustainability...
     
  •  What is sustainable today may be unsustainable tomorrow. ...We never arrive at a mix of programs and revenue streams that can be described as permanently sustainable. But we can always be heading in the right direction.
      
   
Read about Jeanne's dual bottom line here.   
   

Related to this, read Deb's article on strategic agility (the end of strategic planning) here.
      
Now I'm hearing Paul Saginaw, co-founder of the very successful Zingermans community of businesses in Ann Arbor talk about founding Food Gatherers, feeding the hungry in Ann Arbor.  Quite the point.
   
Photo above: Jeanne Bell, Steve Zimmerman and Jan Masaoka (left to right in photo) are all former nonprofit CFOs and they all appreciate the environmental aspects of sustainability as well. Jeanne is now CEO of CompassPoint Nonprofit Services.
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Leading the Continuous Innovation INFOGRAPHIC: Culture, Fringe Experiments, Customer Immersion

Leading the Continuous Innovation INFOGRAPHIC: Culture, Fringe Experiments, Customer Immersion | Change Leadership Watch | Scoop.it

How can change leaders support high performance, innovative teams? The infographic below cites 10 innovation strategies.  This is close.  There will be more of these process charts and innovation graphics.  


This one features:


Step 2:  Working at the organization's edges, the fringe & close to customers (I've heard Dr. Jeff DeGraff talk about fringe teams this year.)


Step 3:  Culture that  supports experimentation, failure.  This is ubiquitous in mention, scarce in after-the-fact reporting.  Better known examples, 3M (Post-Its) and Google (Google Lab: Buzz, Wave, etc.)


Step 6: Customer immersion, pain points


Step 10:  Metrics, measures

 

Sources include:  Christensen & Raynor, The Innovator's Solution: Creating & Sustaining Successful Growth, 2003  


Note the continuous improvement language, adjusted slightly, a 'la W. Edwards Deming:  Ready, Aim, Fire, Adjust.  Like Plan, Do, Check, Act.


Via Jonha Revesencio
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Want Cultural Change to Stick? Change The Way You Operate - Forbes

Want Cultural Change to Stick? Change The Way You Operate - Forbes | Change Leadership Watch | Scoop.it

"Do you want sustained cultural change ? Until the operations change, NOTHING will stick."


Yeah, yeah.  Change consultants know that cultural change can kickstart with organizational changes or strategic changes that look powerful & imply true change. But it is the work in the trenches, the operations changes that make the difference for going the distance.


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“Building a team that combined the old and the new was critical to our success."

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Excerpted, a few of the golden gems:


[Operations] is often the most difficult part of the change process because operations involve ingrained habits, practices, and systems.


It’s worth the effort because corporate culture is the only truly sustainable competitive advantage.  [DN:  I'd add leader behaviors for innovation, coaching & team collaboration support.]


From the Equifax case study:


“Building a team that combined the old and the new was critical to our success.


It was critical for me as a leader to not underestimate the people part, getting people to engage, be willing to support and sustain the change.


Strategy and execution has to be joined by a very strong psychological conversion of beliefs, from the old patterns to the new.” 

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