Change Leadership Watch
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Turning around the Philips top team with soft skills savvy | McKinsey

Turning around the Philips top team with soft skills savvy | McKinsey | Change Leadership Watch | Scoop.it

A case study of change at Philips illustrates the importance of the “soft stuff.”

   

Pieter Nota: For [many] reasons, the [top] team was insecure and couldn’t understand why things were going so badly. The top-team survey we did in May 2011, in preparation for our first off-site meeting, exposed some of the challenges—...how misaligned we were on the direction of the business, the poor quality of our discussions, the lack of trust, the lack of confidence in our ability to implement strategy, and the perception that we were ineffective at making change happen.


________________________
   
...everyone got to the point where they could decide whether they wanted to be in or not...a pivotal moment.

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The Quarterly: How and when did you go about starting to rebuild the team?
    
Pieter Nota: I...I think our first big off-site meeting—in May 2011, at Huizen, in the Netherlands—was significant. ...we put the issues on the table. Two things remain clearly etched in my memory.

    

  • One is a no-holds-barred conversation on team loyalty, which emphasized the importance of our values, our core purpose, and the essential notion of trust. 

      

  • The second is the introduction of some critical new thinking on how to improve the quality of our operations and implementation capabilities.

     
...I knew that I did not have all my team members on board and that this needed to be addressed. Even after my predecessor had gone, some who had been in his very close circle were continuing to have conversations with him. During the opening of the off-site meeting, this topic had already come up. We ended up spending three hours talking about the past, clearing the air, and gaining a better understanding of each other. At the end, everyone got to the point where they could decide whether they wanted to be in or not. That was a pivotal moment.
     

Related change posts by Deb:

                                                   

    

     

         
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Deb Nystrom, REVELN's insight:

Asking "what's working" and "what's not" is where it began.  This Phillips leader also knew how to communicate and prepare, including setting up an crucial off-site meeting to rebuild and renew the top leadership including a  'pivotal moment" of trust building and commitment among the top team's leader.  This gave them thinking time and space, "slow is fast" to allow them to let go of their legacy leadership and embrace the new strategy and vision, or choose to be somewhere else.
    
Soft skills are always a central part of change leader excellence.

~ Deb

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Great Expectations for Transformational Leadership: Context Anyone? | TimelessTime Blog

Great Expectations for Transformational Leadership: Context Anyone? | TimelessTime Blog | Change Leadership Watch | Scoop.it
Across small and medium sized firms (SMEs) deemed to be failing or simply not performing to stakeholder expectations, there is a tendency for boards to parachute leaders into the CEO post and expect transformational leadership.

...


Leaders in this case are selected for their heroism, charisma and drive; are put to task, given objectives, often demanding instant results.


HOWEVER:


  • Is it right to seek transformational leadership? 
  • Does transformational leadership always deliver? 
  • If not transformational, what leadership approach might be more appropriate to turn around failure?
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The End of "Results Only" at Best Buy, Theory X Returns?

The End of "Results Only" at Best Buy, Theory X Returns? | Change Leadership Watch | Scoop.it

"Best Buy CEO Hubert Joly axes flexible work. the original "Results-Only Work Environment" and why it is worse news than Yahoo's remote-worker roundup."  

That is, if this Theory X style change ends up being  judged as short-sighted leadership decision.


Excerpts via Professor Monique Valcour's post :


Best Buy's flexible work program is ...the groundbreaking Results Only Work Environment (ROWE), one of the most innovative and celebrated examples of a company redesigning work to focus on results and boost performance through motivation-enhancing trust and autonomy.

_______________________

     
"In a turnaround transformation, you need to feel disposable as opposed to indispensable."


_______________________


     

The ROWE method has since been implemented in more than 40 companies.


The culture of work-life support in a company is the most powerful predictor of employee work-life balance as well as a key element in job performance, organizational commitment, and intention to remain with the company.

But top management exerts the strongest influence on culture...



CEO Joly made a very revealing comment following an investors' meeting in November.


  • "In a turnaround transformation, you need to feel disposable as opposed to indispensable." 

  • He is far from the only "Theory X" leader who believes that stressing employees makes them perform better. 

  • This underlying belief persists despite enormous research evidence to the contrary ...

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Deb Nystrom, REVELN's insight:
  • This provocative piece on ending flex work arrangements provides YIN to the YANG of change leadership watch.  We can watch to see what happens next at Best Buy on how effective this is in turning things around or, perhaps putting an end to things.  ~  D
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Deb Nystrom, REVELN's comment, March 9, 2013 11:19 PM
Indeed, Robin. Science is not on their side, CEOs Joly & Mayer.