Change Leadership Watch
14.9K views | +0 today
Follow
Change Leadership Watch
How change happens and who is leading it.  For the BEST of the BEST curated news SUBSCRIBE to our monthly newsletter via  Reveln.com/Tools/ (We never SPAM!)
Your new post is loading...
Your new post is loading...
Scooped by Deb Nystrom, REVELN
Scoop.it!

Corporate Culture Change: G.M.’s Ignition Switch Death Toll Hits 100 - Auto Recalls Hits Record in 2014

Corporate Culture Change: G.M.’s Ignition Switch Death Toll Hits 100 - Auto Recalls Hits Record in 2014 | Change Leadership Watch | Scoop.it

"The ignition-switch crisis is cementing G.M.'s status as one of the deadliest automotive safety issues in American history."


_____________________
   
GM's...internal investigation showed that dozens of engineers, lawyers and investigators had known about ignition problems for years but failed to fix them.

_____________________

     

The GM ignition switch has gained notoriety because the defect was essentially hidden for a decade until G.M. began recalling 2.6 million affected cars last year.

       

...G.M. set up the compensation fund last year after its internal investigation showed that dozens of engineers, lawyers and investigators inside the company had known about ignition problems for years but failed to fix them.

         

Mary T. Barra, G.M.’s chief executive, dismissed 15 employees as a result of the internal inquiry, overhauled the automaker’s vast engineering operations and changed its safety protocols.

   

From another New York Times article, "Over 62 million vehicles have been recalled in the United States [in 2014], the highest total ever."


Photo:  Kenneth Feinberg, an independent compensation expert hired by G.M., has made settlement offers to the families of people who died. Credit - Drew Angerer for The New York Times

   

Related posts by Deb on Learning and Failure:
     

    
    
Deb Nystrom, REVELN's insight:

A sad, instructive cautionary tale from G.M. updated with the newest information as of May 2015.  From another article from the New York Times in ongoing coverage,  “G.M.'s decision-making, structure, process and corporate culture stood in the way of safety.”  ~ D

more...
No comment yet.
Scooped by Deb Nystrom, REVELN
Scoop.it!

How Rejection Can Inspire Great Movements: The Story Of MAKERS

How Rejection Can Inspire Great Movements: The Story Of MAKERS | Change Leadership Watch | Scoop.it

"You can’t tell the story of the women’s movement through one person," Gloria Steinhem.

Veteran documentary producer Dyllan McGee has worked on more than a dozen films for PBS and HBO, but MAKERS is unlike anything she’s ever created.


First of its kind...the entire idea was born out rejection.


What came out of that first roadblock flipped the script ...


MAKERS evolved into a “digital first” online platform for archiving dozens of interviews with feminist trailblazers, an approach that the Washington Post called a “sweeping documentary covering 50 years of feminism, pro and con, from the days when highly educated women were expected to live happily ever after as wives and mothers.”


Interview subjects include well-known women leaders like Condoleezza RiceSheryl Sandberg, and Ruth Bader Ginsburg alongside lesser-known women with powerful stories like Brenda Berkman, the first NYC firefighter, and Kathrine Switzer, the first woman to run the Boston marathon.


Related posts by Deb:  

    

  

Deb Nystrom, REVELN's insight:

MAKERS is a powerful documentary and series.  I've posted one of my own "rejection" stories (Entre-Slam) that made a big difference in my career and launched my work as a consultant back in the 80's.  


MAKERS is about listening to a persistent inner voice and turning points, as well as "resistance as a resource."  ~ Deb

more...
No comment yet.
Scooped by Deb Nystrom, REVELN
Scoop.it!

Russell Goldsmith of City National, on Storytelling’s Power in a Powerful, Positive Culture

Russell Goldsmith of City National, on Storytelling’s Power in a Powerful, Positive Culture | Change Leadership Watch | Scoop.it

The power of a story to teach, reinforce culture, and reward behavior, is central for how this bank executive leads at City National Bank in Los Angeles.


This reminds me of the power of the story by consulting colleague, Dr. Rick Fenwick, of Fenwick-Koller Associates.  We recently completed another round of Team Concept training for the UAW workers at GM Powertrain.  Our 4 day session is nuanced by story, Rick's colorful examples as well as stories shared by team members, learning about managing team experiences, including tools to help.


Goldsmith's example below embeds recognition and reward of the story into the culture of City National Bank.



Excerpt:

Russell Goldsmith is chairman and chief executive of City National Bank in Los Angeles. In its “Story Idol” competition, he says, employees talk about “what they did that promoted teamwork or helped a client by going the extra mile.”


_____________________________


We [taught] people how to share stories [including] something called “Story Idol,” and every quarter there’s a competition...

_____________________________



...we have a lot of great stories to tell. If you look up City National, one of the stories you will see is the story of Frank Sinatra’s son who was kidnapped. The first C.E.O., Al Hart, was a real friend of Frank Sinatra’s and famously opened the vault on a Saturday and got the ransom money. That happened in the early ’60s, but people are still telling that story. It’s a source of pride.


We brought in consultants to teach people how to share stories in a more organized way that underscored the culture. We do something called “Story Idol,” and every quarter there’s a competition among our 79 offices.


It’s a way to give colleagues a pat on the back and a moment in the sun for doing the right thing, and it democratizes and decentralizes positive reinforcement.


_____________________________


...what matters most is the recognition, and the respect from your peers as you stand on the stage in front of 300 people.

_____________________________


The people who submit the winning stories [Story Idol competition] all get iPads. The winners themselves ...get significant cash awards. But what matters most is the recognition, and the respect from your peers as you stand on the stage in front of 300 people.


Read the full post via the New York Times by author ADAM BRYANT here.


===


Thanks to my change colleague, Liz Guthridge, @LizGuthridge, for the heads up. If you have a change leader that merits a look via this curation stream, let me know via DebNystrom@Reveln.com or suggest it as a curation post in ScoopIt.


More about us, on the Fenwick Koller Associates team with Reveln Consulting is here.

more...
No comment yet.
Scooped by Deb Nystrom, REVELN
Scoop.it!

Failure as Strength - The power of Failure for Innovation & Learning from Defeat

Failure as Strength - The power of Failure for Innovation & Learning from Defeat | Change Leadership Watch | Scoop.it

It’s really hard to talk about failure. The "Admitting Failure" website, connected to engineering failure stories at its creation, hopes to change that. 

_____________________
   
...acknowledging failure is often a catalyst for innovation... 
_____________________

    

It is painful for civil society organizations to acknowledge when we don’t meet our goals and objectives...   The paradox is that we do everything we can to avoid these pains even though we all know failure is the best teacher and we have to be open and talk about our failures in order to learn. ....acknowledging failure is often a catalyst for innovation that takes our work from good to great.
    

To address this conundrum we need a paradigm shift in how civil society views failure.  We think this starts with open and honest dialogue about what is working and what isn’t so Admitting Failure exists to support and encourage organizations to (not surprisingly) admit failure.
 

ad·mit   /ədˈmit/
verb: 
1. To concede as true or valid <admit responsibility for a failure>
2. To allow entry <admit failure into the organization, allowing a safe space for dialogue>
 

Fear, embarrassment, and intolerance of failure drives our learning underground and hinders innovation.
    
No more. Failure is strength. The most effective and innovative organizations are those that are willing to speak openly about their failures because the only truly “bad” failure is one that’s repeated.
   
Related posts by Deb on Learning and Failure:
   

   
   
    

 

Deb Nystrom, REVELN's insight:

"To begin again, this time more intelligently" is exactly why embracing failure is important to building high performing teams and to high performance cultures that truly support learning, adaptation and change.  For that reason, this innovative website is referenced on several websites, including an Oprah.com blog post about "What to Do When You're Feeling Defeated."   

Engineers Without Borders (EWB) set up this website to encourage aid workers to share their mistakes—and to kickstart future success, and then some.

After allowing for the process of accepting defeat, realize defeat and crisis can transform us, renew us, and provide a different perspective.  I may be the transformative feedback we need and have been missing.
  
~  Deb 

Reference:  Tracking the Defining Moments of Crisis Process and Practice by Amisha Mehta, , Robina Xavier. Public Relations Review, Volume 38, Issue 3, September 2012, Pages 376–382, Available online 29 December 2011

 

more...
Kristin Newton's curator insight, May 4, 2015 1:58 AM
Starting over fresh, with new wisdom, can be a gift in disguise.
Rescooped by Deb Nystrom, REVELN from Storytelling, Social Media and beyond
Scoop.it!

Storytelling is the New Currency in Change Communication

Storytelling is the New Currency in Change Communication | Change Leadership Watch | Scoop.it

From Evivio Blog - Today is the beginning of the Reinvention Summit where people from all over the world gather together to hear and share stories of change.


All businesses are going through reinvention.  


Telling the right stories to connect with their audiences in a new way is crucial. 

 

_________________________

When your audience shares your content, they often add their perspective...adding social credence that can further enhance its relevance

_________________________


Highlights:

 

  • Stories are the new currency, as digital media allow consumers a surfeit of channels to listen to and engage on.
  • Consumers want to be engrossed and entertained, and as with other entertainment media, they expect a story.

 

Stories are not just entertaining.

 

  • Stories are useful, descriptive, beautiful, interesting: shareable.

 

  • Shareable, and participatory: when your audience shares your content, they often add their perspective to it, adding social credence that can further enhance its relevance

 

  • The iconic marketing goal of the social media era is ‘viral’ content – a video, photo or other content that spreads like a virus from host to host, making millions of people laugh, cry or think.

 

One must consider how many of those attempts at ‘viral’ marketing have succeeded.

 

  • On a Wikipedia list of the most viral internet memes, very few of them are associated with a brand and those that are were almost always created by a third party or viewed as a public joke.

 

  • Trying to produce a viral internet meme is like trying to stand up on a water slide. The chances that you will fall flat on your face and look pretty silly in the process are very high.

 

  • Rather than attempting to create ‘viral’ content, aim for ‘shareable’ content. That is, content that genuinely affects their target demographic; content that addresses real problems or communicates similar ideals.

 

Selected by Jan Gordon covering "Storytelling, Social Media and Beyond"

 

Read full article here: [http://ht.ly/aiwUY]


For a brief video tip from Deb on storyboards & "What's Your Story" shared with ICF Michigan Coaches, her video is here.



Deb's Change Results video channel is here.


Deb's main blog featuring Change Agility is:  http://reveln.com/blog/



Via janlgordon
Deb Nystrom, REVELN's insight:

There are few things so captivating, so memorable, as a good story.  Change is empowered by sharing examples of what works, or what changes feature quick wins.  Digital marketers are the purveyors.  


What is really needed are change leaders who stir the mix so the stories come forward.  Change Leaders champion the best stories and shape their cultures with them.  ~  Deb

more...
Karen Dietz's comment, April 18, 2012 7:35 PM
Thank you for re-scooping this!
misslenali's comment, April 21, 2012 12:34 PM
:) you´re very welcome Karen I probably will rescoop more from you!
I like you.....
Audrey's curator insight, January 5, 2013 3:59 PM

After reading your article I am going to do some of my lessons as stories. You know psychology is an area of study which naturally lends itself to story telling; audrey@homeschoolsource.co.uk

Scooped by Deb Nystrom, REVELN
Scoop.it!

To Spark Change, Begin with a Provocative Action | Paul Niven

To Spark Change, Begin with a Provocative Action | Paul Niven | Change Leadership Watch | Scoop.it

Examples! Provocative action is a great kick start to change.


Paul cites several examples including:  A Danish organization, tired of watching customers defect because of frustrating and outdated policies and procedures, vowed to re-engineer the customer experience. Rather than begin the effort with a dry discussion of what was to be done, executives gathered the many volumes of current policies and procedures, stacked them up, and to the delight of assembled employees, threw a torch on the pile. The signal that things were about to change was clear.


To overcomethe high failure change implementation rate, organizations need to get off to a fast start, generate momentum for the cause, and convert skeptics to advocates. Provocative action can kick-start the change process memorably.  More examples are listed in Paul's post:  Cortes burning ships, cash dumped on a  table in front of staff, and more.

more...
No comment yet.