Change Leadership Watch
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Cultural awareness 80% of Change Management Success, Lean Change, Internationally

Cultural awareness 80% of Change Management Success, Lean Change, Internationally | Change Leadership Watch | Scoop.it

Culture consciousness and people management present challenges greater than those related to cost trimming when implementing change, via Lebanese-born Dr. Joe Khoury.

  

Deep change expertise, communication & inclusion in goal achievement lean process is key to this review. ~  Deb

 

Excerpted:

 

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...people were working 12- to 13-hour days unnecessarily – they were, after all, only paid for eight.


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Dr. Khoury was one of three engineers lined up to relate success stories of lean principles’ implementation.


“Never underestimate the importance of culture,” Dr. Khoury cautioned.  "...Understanding your people will take you a long way towards reaching your lean goals.”


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Through ...illustrating where teams were at in reaching their targets ...people were able to take corrective action sooner.

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Dr. Khoury and others from the wider Methode family, including former manager Edward Chetcuti, now a lean adviser and coach, devised the VAVE (value added, value engineering) process to deliver value more efficiently.

 

The process was implemented successfully in China, where labor costs are traditionally lower, and later in the US.

 

The team also created customized software, able to provide a snapshot of the movements of major contributors to raw material cost. The software was later patented.

 

In Mr. Chetcuti earlier project, he examined behavior and processes and found that people were working 12- to 13-hour days unnecessarily – they were, after all, only paid for eight.

 

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Information must be cascaded so that everyone within the organisation is aware of the goals,” ~ Antoine Bonello

 

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After classroom training & simulation, Mr Chetcuti and the team took the principles to the shopfloor. People learned to see waste and took ownership of the mission to reduce it and to get things right first time.

 

Through ...illustrating where teams were at in reaching their targets ...people were able to take corrective action sooner. Creative flow of value to the customer began soon after the company stabilised. Within eight months, profits improved significantly.

  
“Information must be cascaded so that everyone within the organisation is aware of the goals,” Betfair’s global head of process improvement Antoine Bonello, explained.

   

“We expect people to learn by themselves, but even in the best companies, employees can score very low on knowledge of what they are doing. Value engineering prevents mistakes from being replicated. ”

 

Read the full article here.

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Scooped by Deb Nystrom, REVELN
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Top Reasons Cultural Transformations Fail, Leadership Behaviors & Supporting New Structure

Top Reasons Cultural Transformations Fail, Leadership Behaviors & Supporting New Structure | Change Leadership Watch | Scoop.it

"Managers’ leadership behaviors & operational decisions get to the root of the problem with failing change efforts including cultural transformations."


“…studies show that upper management is only aware of about 4% of all the problems...”


From a post today by Graham Garrison:

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  • “…studies show that upper management is only aware of about 4% of all the problems in the workplace while those on the bottom rung are aware of 100%.

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  • “A huge factor is engaging managers and frontline workers before changes are implemented. The frontlines know what is working and what isn’t; get their perspective and making them a part of the change.”

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In change, it's getting both the leadership & management behaviors & actions to aligned realization, reference Daryl Conner (Managing at the Speed of Change) and his Commitment Curve.  Garrision highlights:

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  • Our experience is BOTH leadership and management are needed. 
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  • Focusing on the “soft” side of culture, such as purposeful connections to the heart, an energizing vision, engaging through core values, or strengthening leadership behaviors are vital. 

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  • [They must be] backed up by realigning operational processes and shifting key support systems 

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  • Otherwise you'll end up with "highly motivated people who come to feel manipulated and powerless against 'the bureaucracy.'"
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It is in the tactical and operational structures of IT, metrics/measurement, org structure and HR  (compensation, what gets people hired, fired, and promoted) where leadership & manager values become "rhetoric or reality," says Garrison.

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