Embrace "rainmakers," says the leader of the company behind Gore-tex. Her mantra for seeing 10,000 associates in dozens of countries through turbulent times: maturity.
“We have what we call rainmakers and implementers,” Kelly explains.
So we try to protect the rainmakers. That means we have to be comfortable with more chaos.”
“Rainmakers come up with wild ideas, implementers make them real. The two drive each other crazy. If you’re not careful, control will gravitate to the implementers. So we try to protect the rainmakers. That means we have to be comfortable with more chaos.”
“Our organization is used to dealing with chaos, we have a high tolerance for it. We like to respond to crises. When the ship is under attack, the level of ownership is high, culturally. But you don’t want to run an organization that is constantly under attack.”