Statue of Confucius in Beijing (Image credit: AFP via @daylife) The greatest single threat to progress is the entrenched belief that only the handful at the top have ideas and that these must somehow not upset the rest of that group.
One of the never-ending responsibilities of a leader is to remind people what we’re trying to accomplish and why it matters. This is the essence of vision casting. Unfortunately, most leaders under communicate their preferred picture of the future.
Failing to adequately plan for and manage change on the scale of an EHR implementation can send the cost of change soaring.
Effective change management starts at the beginning, with a thorough analysis of existing processes, to provide clarity up front about what works and what doesn’t.
This enables informed choices when considering updates to the hardware infrastructure or changes to record-keeping processes. Wisely investing this time up front will help minimize office downtime and implementation costs later.
Given the scope and complexity of an EHR deployment, you’ll need more than a standard IT project plan to ensure a successful rollout. Your project plan should cover every important activity and major milestone.
Give yourself the time to analyze, implement, train, and practice—and then take it step by step. Think through the entire process, articulate your needs to your vendor and build in a thorough follow-up phase to make sure everything is running smoothly.
The four key areas of change management to help your practice ensure a smoother transition are:
• Assessment: Careful assessment of existing processes and infrastructure is essential to putting your practice in a strong position to support a new EHR system.
• Resources: Managing resources well ensures you’ll build a capable team with a strong leader and responsive vendor.
• Accountability: Clearly assigned roles and responsibilities provide accountability throughout the project and build commitment at every level.
• Logistics: A well-thought-out plan can minimize the risk of missteps in an inherently complicated, time-intensive process.
EHR implementation has the potential to be an arduous, drawnout and expensive process—but it doesn’t have to be. With careful planning and effective change management, your team can make a streamlined transition that will ultimately benefit both your practice and your patients, from back-office operations to quality of care.
Many corporate-transformation efforts fail to deliver lasting competitive advantage. BCG has identified the factors that lead to successful transformations—and the common traps that characterize failures.
The following strengths are key indicators of effective change management:
Demonstrates flexibility and resilience. Works well with a variety of individuals or groups. Adapts as the requirements of a situation change. Manages pressure and copes with setbacks effectively.Recognizes growth opportunities. Looks for ways to improve. Demonstrates skill in minimizing others’ resistance to change.Strives for results. Focuses on improving performance.Leads courageously. Takes charge of initiatives and situations. Takes responsibility for making difficult decisions, even in the face of dissent. Shares feelings, opinions, and needs with clarity and conviction. Does not avoid conflict or differences.Gains buy-in. Explores alternative perspectives and ideas to reach solutions that have support from others in the organization.
Via Kenneth Mikkelsen
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