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Welcome to CG News


Welcome to our news page. Read CG’s latest news, featured awards, upcoming events and key industry articles highlighting the financial services expertise of our consultants.


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CG Interview with Sharon Harvey

We sat down with Sharon Harvey, CG Director and recipient of Charlotte Business Journal's Top Women in Business Award for 2015, to talk about this award ...
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Lessons Learned From Moneyball | Bank Systems & Technology

Lessons Learned From Moneyball | Bank Systems & Technology | CG Toolbox | Scoop.it

I was returning from the NextBank Europe Conference in Barcelona to the US last week and Moneyball was one of my in-flight movies. I couldn’t help but notice the similarities between banking and baseball with respect to the shift in how we engage with our customers and the impact of digitalization. This had been preached from the pulpit in Barcelona by every single presenter at the NextBank Europe event.

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2014 Innovators to Watch: 9 to 15 | Bank Innovation

2014 Innovators to Watch: 9 to 15 | Bank Innovation | CG Toolbox | Scoop.it
Maule's title is manager with Carlisle & Gallagher Consulting, but he is better known for beating the drum of innovation loudly and proudly across various social media channels. Maule's passion for fintech innovation is ...
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U.S. Consumers Consider Non-bank Home Mortgages from Walmart and PayP…

We surveyed consumers to learn about their views toward home ownership, how recent changes in the mortgage industry impacted their application experience, wha… (Your keys to #customervalue: cost, trust and customer service.
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CG Exclusive Interview with Doug Hautop, Rising Star

CG's Director, Doug Hautop, was recently recognized by Consulting Magazine as a Rising Star in the Financial Services industry. In this interview we explore ...
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CG Outreach Partners with Big Brothers Big Sisters

CG and its employees are deeply involved with Big Brothers Big Sisters, particularly in Charlotte. Hear from our COO Alex Dickey, Nicky Galloway and Keenan B...
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What Makes a Great Mobile (Banking) App - The Financial Brand

What Makes a Great Mobile (Banking) App - The Financial Brand | CG Toolbox | Scoop.it
What Makes a Great Mobile (Banking) App
The Financial Brand
Said Sam Maule, managing consultant for Carlisle and Gallagher Consulting Group, “Flipboard was on my new iPhone and I've become addicted.
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Carlisle & Gallagher Consulting Group Maintained a 100% Quality ...

Carlisle & Gallagher Consulting Group Maintained a 100% Quality ... | CG Toolbox | Scoop.it
Carlisle & Gallagher Consulting Group (CG, www.carlisleandgallagher.com), a management and technology consulting firm serving the financial services industry, today announced the expansion of its Financial Services ...
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Carlisle & Gallagher Consulting Group Maintained a 100% Quality Payment History Review...

Carlisle & Gallagher Consulting Group Maintained a 100% Quality Payment History Review... | CG Toolbox | Scoop.it

Carlisle & Gallagher Consulting Group (CG, www.carlisleandgallagher.com), a management and technology consulting firm serving the financial services industry, today announced the expansion of its Financial Services Delivery Center (FSDC) in Dallas, TX. The 50,000 square foot facility has the infrastructure in place to rapidly start projects, while maintaining a secure environment that exceeds regulatory and financial institution standards.


“Since CG first opened the doors of its FSDC in 2011, our proven on-boarding model, rapid deployment, shared processes and training knowledge has cut project start times and sped-up project timelines.”

“CG stands up projects 50 percent faster than anyone else in the industry,” said Johnny Bell, senior vice president at CG. “Since CG first opened the doors of its FSDC in 2011, our proven on-boarding model, rapid deployment, shared processes and training knowledge has cut project start times and sped-up project timelines.”

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2013 Innovators to Watch, 36 to 40 | Bank Innovation

2013 Innovators to Watch, 36 to 40 | Bank Innovation | CG Toolbox | Scoop.it
Sam Maule, manager, Carlisle & Gallagher Consulting Group There's a bit of an #innovationmafia out in the banking world, a group of disrupters working within the system to alter the course of financial services — one tweet at ...
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Carlisle & Gallagher Consulting Group's Doug Hautop Selected as a Rising Star ... - The Herald | HeraldOnline.com (press release)

Carlisle & Gallagher Consulting Group's Doug Hautop Selected as a Rising Star ... - The Herald | HeraldOnline.com (press release) | CG Toolbox | Scoop.it
Carlisle & Gallagher Consulting Group's Doug Hautop Selected as a Rising Star ...
The Herald | HeraldOnline.com (press release)
CHARLOTTE, N.C.
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CG Interview with Tom Mataconis

We sat down with Tom Mataconis, recipient of Consulting Magazine's Top 25 Consultants Award for 2015, to talk about this award win, his consulting career and ...
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CG Outreach: Behailu Academy

Behhailu Academy aims to prepare urban youth to become active members of society in an environment that encourages creativity, builds confidence and character, promotes healthy decision making and fosters a sense of personal and social responsibility.

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INFOGRAPHIC: The Rise of Phablets | Business Wire

INFOGRAPHIC: The Rise of Phablets | Business Wire | CG Toolbox | Scoop.it
Carlisle & Gallagher Consulting Group, a businesses and technology consulting firm focused solely on the financial services industry, today released an infographic depicting the convergence of mobile device size, tablet vs. smartphone, and the rise of the phablet in the U.S. market.

“The phablet market will impact businesses and consumers as the device screen size offered in a phablet device will enhance usability, customer satisfaction and business offerings.”

“If the current trend line continues, it’s reasonable to assume that the distinction between tablets and smartphones will quickly and completely disappear,” said Byl Cameron, Digital Practice Lead for CG. “The phablet market will impact businesses and consumers as the device screen size offered in a phablet device will enhance usability, customer satisfaction and business offerings.”
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What is an Omni-Channel? Banking in the 21st Century

CG Manager Byl Cameron walks through the evolution of multiple banking channels leading up to the present, omni-channel approach. #CGDigital #CGInsight.
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CG Director Jackie Toole Exclusive Interview - YouTube

CG Director Jackie Toole was recently recognized as a top Women in Business Achievement by the Charlotte Business Journal. We spoke with Jackie about winning this award, her leadership, her work with CG and her work in the community.

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Buzz Points Seeks More Bank Partners for Debit Rewards Program - American Banker (subscription)

Buzz Points Seeks More Bank Partners for Debit Rewards Program - American Banker (subscription) | CG Toolbox | Scoop.it
Buzz Points Seeks More Bank Partners for Debit Rewards Program
American Banker (subscription)
Hits and misses are to be expected, says Peter Olynick, lead for Carlisle & Gallagher Consulting Group. "You will see some ups and downs," he says.
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CG Charlotte Outreach Operation Sandwich

CG Charlotte employees participate in Operation Sandwich to benefit the local Urban Ministry Center. Employees assembled 1000 sandwiches to feed our "neighb...
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CG Charlotte Outreach at Crisis Assistance Ministry

CG employees in Charlotte volunteered at the local Crisis Assistance Ministry to sort clothes for their Free Store. Employees had a lot of fun working together to help sort clothes and learned...
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TRADERS ON THE MOVE: Ex-Buysider Joins Consultancy, BCS Hires Ex BAML ... - Traders Magazine

TRADERS ON THE MOVE: Ex-Buysider Joins Consultancy, BCS Hires Ex BAML ... - Traders Magazine | CG Toolbox | Scoop.it
TRADERS ON THE MOVE: Ex-Buysider Joins Consultancy, BCS Hires Ex BAML ...
Traders Magazine
Danielle Caporale joined Carlisle & Gallagher Consulting Group as capital markets practice lead. Caporale, a 20 year veteran, comes from Accenture.
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STUDY: Banks Don't Find Much Value in Social Media - PRNewser

STUDY: Banks Don't Find Much Value in Social Media - PRNewser | CG Toolbox | Scoop.it
Two questions: do you follow your bank on social? More importantly, why? A Carlisle & Gallagher survey published in The Guardian this week found that, while some Americans do pay attention to their banks on social, they ...
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Wells Fargo Sets up War Room to Monitor Social Media Sites - Bank Technology News

Wells Fargo Sets up War Room to Monitor Social Media Sites - Bank Technology News | CG Toolbox | Scoop.it
Wells Fargo Sets up War Room to Monitor Social Media Sites Bank Technology News A recent study by Carlisle & Gallagher Consulting Group showed that most consumers want to resolve their banking issues in private and lack interest in following bank...
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Banks Need to Focus on Service and Simplicity | Bank Innovation

Banks Need to Focus on Service and Simplicity | Bank Innovation | CG Toolbox | Scoop.it
And there is not a lot of time to solve problems: Carlisle & Gallagher found, in a December 2013 study (PDF), that two calls was one too many for customers — banks had to solve the problem in just one call.
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Bank social media: Boring, annoying or unhelpful, customers say - Charlotte Business Journal (blog)

Bank social media: Boring, annoying or unhelpful, customers say - Charlotte Business Journal (blog) | CG Toolbox | Scoop.it
Bank social media: Boring, annoying or unhelpful, customers say Charlotte Business Journal (blog) Charlotte-based Carlisle & Gallagher Consulting Group, a management and technology consulting firm serving the financial-services industry, says 68%...
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