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Nine Steps to Designing a Voice of the Customer...

Nine Steps to Designing a Voice of the Customer... | CEX | Scoop.it
Experts share step-by-step guidance on building a Voice of the Customer programme.
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Customer Experience: it's the journey that counts - WhaTech

Customer Experience: it's the journey that counts
WhaTech
However there are solutions to this problem: companies that provide what are called customer experience analytics (CEA) tools.
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Voice of the customer | Customer Experience Matters

Voice of the customer | Customer Experience Matters | CEX | Scoop.it
Posts about Voice of the customer written by Bruce Temkin (Voice of the customer | Customer Experience Matters http://t.co/h4RLJuwv4K)

Via Fred Zimny
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Overcoming Four Key Barriers: Go from Zero to Hero in Your ...

Overcoming Four Key Barriers: Go from Zero to Hero in Your ... | CEX | Scoop.it
Few have adopted an all-inclusive approach to customer experience data collection. This lack of information forces companies to make decisions based on an incomplete, and often misleading, view of customer feedback.
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Five Tips for Applying Quality Monitoring and Speech Analytics to Propel the Customer Experience

Five Tips for Applying Quality Monitoring and Speech Analytics to Propel the Customer Experience | CEX | Scoop.it
Companies that use speech analytics and quality monitoring, and then act on opportunities to improve contact center agent performance can elevate the customer experience and strengthen businesss outcomes (Five Tips for Applying Quality Monitoring ...
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Rethinking Customer Success and Loyalty in the ...

Rethinking Customer Success and Loyalty in the ... | CEX | Scoop.it
Rethinking Customer Success and Loyalty in the Era of the Cloud Destination CRM We doubt it. Neither do your customers. If you're providing cloud-based software, it's time to rethink customer success.

Via Anish Uppal
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