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Rescooped by Stevemcfarland from Communication & Leadership
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10 Smart Rules for Giving Negative Feedback

10 Smart Rules for Giving Negative Feedback | CEO Leadership | Scoop.it

Business success is based upon everyone involved pulling their weight, performing their specific roles as required, and adhering to acceptable behaviour both morally and legally.

 

Unfortunately, the nature of business itself and the varying levels of experience and expertise of employees, usually means that not everyone is willing or able to perform as expected, and they will need to be given feedback that to them will be more negative than positive.

 

This excellent article, suggests that providing this type of feedback is needed to improve behaviour to bring out the best in a business, and it provides 10 rules you can follow to ensure the effective delivery of such feedback.


Via Daniel Watson, Jose Luis Anzizar, Amy Melendez
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Rescooped by Stevemcfarland from What Do Great Leaders Do Differently?
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How to Respond to Negativity

How to Respond to Negativity | CEO Leadership | Scoop.it
"I'm getting to the end of my patience," Dan,* the head of sales for a financial services firm, told me.

 

This has to be one of the greatest frustrations of anyone in a supervisory role. I face it all the time as a coach of a high school girls basketball team. How do you "turn around" one or more individuals who are negative.

 

Some great insights to apply whether you're dealing with a client, customer, employee, peer, or team.

 

Barry Deutsch

IMPACT Hiring Solutions

http://www.impacthiringsolutions.com


Via The e.MILE Community, Barry Deutsch
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What You Say Goes – Recognizing and Managing Your Impact | ChiefExecutive.net | Chief Executive Magazine

What You Say Goes – Recognizing and Managing Your Impact | ChiefExecutive.net | Chief Executive Magazine | CEO Leadership | Scoop.it
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The 20-Minute Business Model

The 20-Minute Business Model | CEO Leadership | Scoop.it
Can you put your entire business model down on paper in 20 minutes? Author Ash Maurya shows us how.
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Rescooped by Stevemcfarland from Strategic Planning for growth
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Mastermind Groups (Video)

The fastest and safest way to grow your business with Mastermind Groups. Start your own mastermind group or join one and turn your business from just surviving to thriving in no time at all.


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Should You Emulate Apple? | ChiefExecutive.net | Chief Executive Magazine

Should You Emulate Apple? | ChiefExecutive.net | Chief Executive Magazine | CEO Leadership | Scoop.it

Is there something to be learned from Apple's "destructive and innovative" share growth model? These authors suggest maybe not so much...

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Rescooped by Stevemcfarland from The Big Idea
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Five Trick Questions Every Entrepreneur Should Answer Before Asking For Money

Five Trick Questions Every Entrepreneur Should Answer Before Asking For Money | CEO Leadership | Scoop.it
 This article originally appeared on Forbes HERE From a venture capitalist’s point of view, there are no “trick” questions. However, certain questions can be tricky for...

Via Tom Denison
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It’s Official: The Era of the Personal Computer Is Over

It’s Official: The Era of the Personal Computer Is Over | CEO Leadership | Scoop.it

"The PC always held sway as the home base of any digital person’s daily life. Now, it’s entirely possible, though not yet common, to get through modern life without one. Some people have sought to “go paperless” in their day-to-day lives by relying on tablets and smartphones for the things they used to print to paper. I wonder now if there may soon be a trend of going “PC-less.” It’s not gone yet, but it is going."

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Rescooped by Stevemcfarland from Strategic Planning for growth
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Five mistakes to avoid when developing your business strategy

Five mistakes to avoid when developing your business strategy | CEO Leadership | Scoop.it

We're entering the strategic planning season – a time when businesses are looking ahead to the next year and trying to position themselves for greater success.


Via paulgreen
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6 Imperatives for Driving Innovation In Your Company | ChiefExecutive.net | Chief Executive Magazine

6 Imperatives for Driving Innovation In Your Company | ChiefExecutive.net | Chief Executive Magazine | CEO Leadership | Scoop.it
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Rescooped by Stevemcfarland from Transformational Leadership
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Assess Your Leadership SWOT | Transformational Leadership

Assess Your Leadership SWOT | Transformational Leadership | CEO Leadership | Scoop.it
A leader should be aware of his strengths and weaknesses so he can maximize his effectiveness and efficiency, while at the same time, deal with whatever negative effects his weaknesses can cause. Conduct a personal Leadership SWOT Analysis.

Via Susan Bainbridge
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Rescooped by Stevemcfarland from Strategic Planning for growth
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An Entrepreneur With No Strategic Plan is a Dreamer

An Entrepreneur With No Strategic Plan is a Dreamer | CEO Leadership | Scoop.it

Deciding to be an entrepreneur is a lifestyle move, and should be part of a long-term strategic plan. You shouldn’t be making this decision just because you are mad at your boss, you would like to be rich, or someone else thinks it’s a good idea. In these changing times, if you already have a startup, with no plan, maybe it’s time to think ahead for a change.

 

Formally, that’s called developing and maintaining a strategic plan. Usually that means writing something down, since it’s hard to maintain something, or track yourself against it, if it’s not written down. From my experience, and the experience of other entrepreneurs, here are the key elements you should think about as part of the process:


Via paulgreen
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Rescooped by Stevemcfarland from Success Leadership
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Employee Engagement: The difference between ordinary and extraordinary | Staff Motivation Matters

Employee Engagement: The difference between ordinary and extraordinary | Staff Motivation Matters | CEO Leadership | Scoop.it

The ability of the business to add value rests on its front-line employees. Organisations that wish to succeed have to ‘engage’ their people.


Via Richard Andrews
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Rescooped by Stevemcfarland from What Do Great Leaders Do Differently?
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7 Reasons Good Teams Become Dysfunctional

7 Reasons Good Teams Become Dysfunctional | CEO Leadership | Scoop.it
Here are the most common habits of a dysfunctional team and how to change them so you can get your group back on track.

 

Do you have teams within your organization that are dysfunctional? Some great ideas here of removing dysfunction from how teams operate and solve problems.

 

Barry Deutsch

IMPACT Hiring Solutions.com

http://www.impacthiringsolutions.com

 


Via Scott Span, MSOD, Barry Deutsch
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Two Reasons Interviewing Fails So Often | ChiefExecutive.net | Chief Executive Magazine

Two Reasons Interviewing Fails So Often | ChiefExecutive.net | Chief Executive Magazine | CEO Leadership | Scoop.it

If your latest hires are not up to the standard you would like then look no further than the process you use to select them.  If "emp;oyees are our greatest asset" than why do we ignore the interviewing process?  This article offers some suggestions to improve your process and therefore improve the liklihood of the new hire. 

 

 

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What Successful People Do With The First Hour Of Their Work Day

What Successful People Do With The First Hour Of Their Work Day | CEO Leadership | Scoop.it
Remember when you used to have a period at the beginning of every day to think about your schedule, catch up with friends, maybe knock out a few tasks? It was called home room, and it went away after high school.
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Rescooped by Stevemcfarland from Success Leadership
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5 Methods for Social Leadership: Try Reverse Mentoring - Forbes

5 Methods for Social Leadership: Try Reverse Mentoring - Forbes | CEO Leadership | Scoop.it
How do you build real trust in a workplace that is both social and multi-generational? Reverse mentoring is one way to do it while creating space to build enduring relationships that transcend age and pay grade.

Via Richard Andrews
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Rescooped by Stevemcfarland from Entrepreneurship and Management
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This Is The Biggest Reason Talented Young Employees Quit Their Jobs

This Is The Biggest Reason Talented Young Employees Quit Their Jobs | CEO Leadership | Scoop.it

Hint: it's not about the money...."  Do you have an environment that will attract and retain the best and brightest young talent? 


Via Marc Picornell
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Rescooped by Stevemcfarland from Customer Experience | The How not the Why
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7 Habits of Highly Effective Customer Experience

7 Habits of Highly Effective Customer Experience | CEO Leadership | Scoop.it

"Customer experience is more than just service. Stephen Covey, best-selling author, teacher, and mentor, was a master of customer experience."

 

"With Covey’s passing, I dedicate this post to Covey, a master of experience who taught us to think abundantly and be willing to share and help those who ask for assistance.Covey’s “7 Habits of Highly Successful People” are a template to the 7 Habits of Highly Effective Customer Experience."

 

Read the full article for ideas around how to improve the customer's experience when working with your company.

http://www.themana.gr/7-habits-customer-experience-stephen-covey/


Via streetsmartprof
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A Year Without a Computer

A Year Without a Computer | CEO Leadership | Scoop.it
Could you succeed in every aspect of your job using just a smartphone or tablet? One exec decided to try it for a year. Here's what he has learned.
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I Didn’t Make the Short List! | Executive Street

I Didn’t Make the Short List! | Executive Street | CEO Leadership | Scoop.it
It shouldn’t be a guessing game whether or not we are on each other’s short list, we should just know. (I Didn’t Make the Short List!

 

I liked this article on the Vistage Executive Street Blog. It got me to thinking about who is my circle of trust or inner circle or short list.

 

Who do you trust without question - that they would do the "right" thing regardless of their hidden agenda or personal needs. Who has your back? That list for me is extremely small once I move beyond family members.

 

I have a lot of "friends" and close relationships - but who I do I really trust deep down to always do the "right " thing? When things go bad, who will stand beside you, who will go above and beyond to support you? This article caused me to pause and reflect - not many articles stop me cold in my tracks - this one did.

 

Barry Deutsch

IMPACT Hiring Solutions

http://www.impacthiringsolutions.com/blog


Via Barry Deutsch
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Rescooped by Stevemcfarland from Customer Experience | The How not the Why
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You Are In The Customer Experience Business, Whether You Know It Or Not

You Are In The Customer Experience Business, Whether You Know It Or Not | CEO Leadership | Scoop.it

"Customer experience is fundamental to the success of every business. For most companies, in fact, customer experience is the single greatest predictor of whether customers will return — or defect to a competitor."

 

"Customer experience goes to the heart of everything you do: how you conduct your business, how your people behave when they interact with customers and each other, and the value you provide. You literally can’t afford to ignore it, because your customers take it personally each and every time they touch your products, your services, and your support."

 

"Why is customer experience so important? Customer experience is literally how your customers perceive their interactions with your company."

 

"Those interactions occur at each step along a customer journey. That journey begins when people realize that you offer a product or service they might want, then compare your offer to other options. If things go your way, they’ll buy from you. Then they’ll use what they bought. If they encounter a problem, they’ll call for support."

 

Read the full article for ideas and tips based on how FedEx and Virgin Media helped fix their customer experience problems.

http://www.forbes.com/sites/forrester/2012/08/28/you-are-in-the-customer-experience-business-whether-you-know-it-or-not/2/


Via streetsmartprof
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6 Most Overrated Management Concepts

6 Most Overrated Management Concepts | CEO Leadership | Scoop.it
These common buzzwords hide a world of sloppy thinking. Don't get stuck in any of these jargon traps.
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Rescooped by Stevemcfarland from Strategic Planning for growth
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Do you have an exit strategy for your business?

Do you have an exit strategy for your business? | CEO Leadership | Scoop.it

Many entrepreneurs are so focused on growing their business that they give little thought to planning an exit strategy. However, mapping out an exit from your company is a vital step in helping you achieve your personal and financial goals.


Via paulgreen
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Rescooped by Stevemcfarland from Strategic Planning for growth
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Marketing Strategy vs. Marketing Plan - What's The Difference?

Marketing Strategy vs. Marketing Plan - What's The Difference? | CEO Leadership | Scoop.it
It's not uncommon for people to confuse the difference between a marketing strategy and a marketing plan. I've found the easiest way to explain the difference is like this:


Marketing Strategy - Your marketing strategy is an explanation of the goals you need to achieve with your marketing efforts. (What) Your marketing strategy is shaped by your business goals. Your business goals and your marketing strategy should go hand-in-hand.

 

Marketing Plan - Your marketing plan is how you are going to achieve those marketing goals. (How) it's the application of your strategy a roadmap that will guide you from one point to another.


Via paulgreen
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