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5 Answers Every CEO Should Want to Know

5 Answers Every CEO Should Want to Know | CEO's Almanac | Scoop.it

The perennial cry from CEOs around the globe is that they are focused on their customers. It’s their A-#1 mission. Everything emanates from understanding what customers need and want, and then delivering on it. However, without up-to-date information trending profitable versus non-profitable customers and the issues driving the best customers away, CEOs and their businesses are unable to manage customers as assets.

 

Guerrilla metrics give leadership five questions for commanding customer accountability inside their organizations.Guerilla metrics:

- Create a cultural shift to make customers the asset of the business.

- Supply leaders with a platform to stand behind and reinforce.

- Establish a language for CEOs in how they ask about customers; placing the customer front and center on their agenda.

- Are a potent first step to kick-start or reenergize a faltering customer ‘focus.’...


Via Jeff Domansky
David Keuning's insight:

They say that creating the *right* KPI is an art.  And they also say that if you create the wrong KPI you can do your business more harm than good.  Asking your organization these five questions will point you down the path of finding the RIGHT KPI. 

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Jeff Domansky's curator insight, June 19, 2013 3:52 PM

Here's what CEOs want to know from you and your marketing campaigns.

Dale Ader's curator insight, June 22, 2013 8:58 AM

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CEO's Almanac
David Keuning's thoughts on the role of CEO and the things that impact CEO life.
Curated by David Keuning
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5 Rules for Family Businesses

5 Rules for Family Businesses | CEO's Almanac | Scoop.it
Building a company while working with family members can be challenging. Here's how to navigate this minefield.
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Top 10 Free Mobile Sales Apps

Why spend a small fortune to get yourself up and selling? Here are ten apps that get you in the running pronto.
David Keuning's insight:
I was reminded yesterday of the importance of equipping sales people with the right technology. It dramatically improves results.
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The 5 Stages of Creativity

The 5 Stages of Creativity | CEO's Almanac | Scoop.it
Want more creativity and innovation inside your organization? Get less haphazard. Sounds counter intuitive – but hold that thought.
David Keuning's insight:

If you keep doing what you are currently doing, you will get the same results.  Growth in revenue or profitability will come from innovation.  How do you encourage creativity in your organization?  How do you make it part of your DNA? 

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8 Bad Habits That Ruin Good Presentations

Even the best presentation can flop if you indulge in any of these common but avoidable habits.
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3 Ways to Make Managing Millennials A Little Bit Easier

The young workforce can infuse your office with energy, but come with unique risks.
David Keuning's insight:

You company needs to learn how to manage change.  And Millennials are a big part of that change.

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10 Things Extraordinary People Say Every Day

10 Things Extraordinary People Say Every Day | CEO's Almanac | Scoop.it
They're small things, but each has the power to dramatically change someone's day. Including yours.
David Keuning's insight:

A few great phrases that every CEO should be using.  How many have you said recently? 

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5 Qualities Every Founder Should Have

5 Qualities Every Founder Should Have | CEO's Almanac | Scoop.it
A great idea and a bit of luck will help you get started. But these essential traits are what keep founders going when things get rough.Dreaming up a promising idea and then executing your vision certainly matters in business.
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Owner vs. CEO Management

Owner vs. CEO Management | CEO's Almanac | Scoop.it
Video There’s a distinctly different management philosophy between owners and CEOs.  I grew up watching my father singlehandedly run our family business and for the last 6 years I’ve had the counsel of board members who’ve recruited and employed CEOs...
David Keuning's insight:

Here is my "Must Read" article for the week.  This really nails the difference between "business owner" thinking and the thinking of a CEO.  Which one are you?  Which one do you want to be?  Read through the characteristics and see which category you fall into. 

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The 5 Attributes of the Best Hires

The 5 Attributes of the Best Hires | CEO's Almanac | Scoop.it
Position yourself as a top hire by showing off these five attributes.
David Keuning's insight:

more characteristics of great employees.  Does this resonate? 

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8 Qualities of Remarkable Employees

8 Qualities of Remarkable Employees | CEO's Almanac | Scoop.it
Forget good to great. Here's what makes a great employee remarkable.
David Keuning's insight:

okay, this is closer to what I was looking for.  Who were your best hires ever?  Here are 8 qualities of remarkable employees? 

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Six Reasons Your Best Employees Quit You

Six Reasons Your Best Employees Quit You | CEO's Almanac | Scoop.it
There’s a saying that employees don’t leave companies, they leave managers – and today they are leaving more often than ever. According to recent Department of Labor statics, the average tenure of an employee in the U.S.
David Keuning's insight:

Why do your best employees quit you?

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9 People You Must Remove From Your Inner Circle

9 People You Must Remove From Your Inner Circle | CEO's Almanac | Scoop.it
When you're trying to get a business off the ground, the people you surround yourself with matter. Keep these nine types at a distance.
David Keuning's insight:

Interesting.  Not sure I totally agree but worthy of further consideration. 

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How to Stay Totally Focused on What Matters Most

How to Stay Totally Focused on What Matters Most | CEO's Almanac | Scoop.it
Your calendar should reflect your business priorities. Here's how I made that happen--and you can too.
As a social media entrepreneur and author, I get contacted by dozens of people each week who want my help or want to work with me.
David Keuning's insight:

In Tokyo I told salespeople and vendors that I could give them 30 minutes... but it had to be between 8 and 10 am Monday through Friday.  I figured I could afford those two hours (waiting for the caffeine to kick in) to meet with people that might have a good idea for my business. 

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Your Secret Innovation Weapon: Salespeople

The right kind of sales team will keep your product pipeline primed with offerings clients actually want
David Keuning's insight:
I'm enjoying the discussion in the last year or so about the role of disruption. What role do your sales people play?
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Give Your Green Thumb A Cyborg Update With This Garden Kit

Give Your Green Thumb A Cyborg Update With This Garden Kit | CEO's Almanac | Scoop.it
Why leave growing things to chance? Now you can have metrics for everything in your garden.
Jason Aramburu's first clever idea was Re:char, a social enterprise that helps farmers in Kenya make their own fertilizer.
David Keuning's insight:

i want one of these already.

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Yes, You Can Make Meetings More Productive

Yes, You Can Make Meetings More Productive | CEO's Almanac | Scoop.it
High human capital productivity — one key to great financial results — requires hiring the right people, teaming them effectively, and eliminating organizational barriers to high performance.
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"..strong leaders move people to action.." - 6 Things Really Compelling Leaders Do

"..strong leaders move people to action.." - 6 Things Really Compelling Leaders Do | CEO's Almanac | Scoop.it
Many leaders can inspire, but strong leaders move people to action. Here's what makes them special.

Via Anne Leong
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Helena Gonçalves's curator insight, February 6, 5:21 AM

Every once in a while, an amazing leader surfaces, one capable of moving people to action. This is not just a leader who gets people to think. This is a leader who is truly compelling, who can get people to change course and give of themselves.

Luís Cochofel's curator insight, February 6, 9:47 AM

My own reading lead me to this old, though steady,  thought:

Leadership is not exercised, it is granted!...

Debbie Elicksen 's curator insight, February 15, 3:43 PM

Authors and other content creators/curators can take a leadership role in sharing their stories.

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You Are Connected To Everyone On Earth By Just 4 Degrees Now

You Are Connected To Everyone On Earth By Just 4 Degrees Now | CEO's Almanac | Scoop.it
The well–known six degrees of separation theory is a rule for the interconnected, globalized age we live in.
David Keuning's insight:

I haven't done the math myself but it sure seems believable that we are all just 4 degrees of seperation to one another. I don't believe Facebook or LinkedIn have CAUSED it... it's just that we are seeing it now that everyone is getting mapped.  How does the thought of interconnectedness make you feel? 

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How the Coffee Cup Sleeve Was Invented

How the Coffee Cup Sleeve Was Invented | CEO's Almanac | Scoop.it
The cardboard sleeve became the ubiquitous finger-saver for coffee fanatics everywhere
David Keuning's insight:

If you've ever thought, "Why didn't I think of that?" then you should read this article.  In this day and age when we so frequently believe that innovation requires CASH and TECHNOLOGY and an APP, it is refreshing to find a story about good ol' fashioned innovation. 

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Ten Traits of a Valuable Employee

Ten Traits of a Valuable Employee | CEO's Almanac | Scoop.it
By becoming a better employee, you will have a greater chance of keeping your job!
David Keuning's insight:

another list of "great employee" traits. 

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Ten Qualities of a Valuable Employee

Ten Qualities of a Valuable Employee | CEO's Almanac | Scoop.it
The Greatest Questions. Plain Answers.
David Keuning's insight:

okay and here are 10 qualities of a valuable employee -- from a somewhat unexpected source. 

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5 Ways to Keep Your Best Employees Happy

5 Ways to Keep Your Best Employees Happy | CEO's Almanac | Scoop.it
Retaining good employees can be a big challenge. But, a few simple actions on your part can keep employees happy and productive.
David Keuning's insight:

This is about keeping your best employees happy.  But what about identifying your best employees?

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If You Want to Motivate Someone, Shut Up

If You Want to Motivate Someone, Shut Up | CEO's Almanac | Scoop.it
Raise your hand if you say, “I know you can do it,” to motivate. Recent research suggests that feeling like you can’t motivates more than feeling like you can. Verbal encouragement may not be as encouraging as you believe.
David Keuning's insight:

What are the pros and cons of pairing weak with strong?

What success factors are most relevant when pairing weak with strong?

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Simon Sinek: How Extraordinary Leaders Evolve

Simon Sinek: How Extraordinary Leaders Evolve | CEO's Almanac | Scoop.it
Leadership writer and top TED speaker Simon Sinek explains how great leaders create a "circle of safety" for their teams.
Simon Sinek doesn't have the second-most-watched TED talk for nothing.
David Keuning's insight:

I found this interesting... But I have to tell you I really don't get the overwhelming appeal of Simon Sinek. 

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