Recommendations from family members matter most to people deciding what to buy and who to buy it from online, a new survey says. And surprisingly, customers may be willing to pay extra for flawless customer service, it finds.
LV Air is looking at Virgin America's playbook in its efforts to cultivate a youthful and high-tech brand, but in this case it looks a bit more like someone turned the management suite over to a club promoter than Virgin 2.0.
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