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Evolve_CCNG_Survey_Infographic_FINAL_sm.pdf

Kunnect's insight:

Only 22.5 percent of call centers are cloud-based now, but 70 percent of on-premise centers say they plan to make the move.

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25 Things Successful Contact Centres Do

We take a look at some of the little things that make contact centres successful. Quality Scoring 1. Have a group of agents listen to a live call and

Via Colin Taylor TRG
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Colin Taylor TRG's curator insight, June 5, 2014 10:10 AM

Good list of 25 Things Successful #contactcenter do. How many are practiced in your center? #callcenter #cctr #custserv