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Qualities that customers expect from call centre outsourcing agents

Qualities that customers expect from call centre outsourcing agents | CallCenter | Scoop.it

Customer support is very important to businesses who want to reach out to customers easily at any time. 


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Red Flags to Look For When Hiring a Call Centre | selectvoicecom.com.au

Red Flags to Look For When Hiring a Call Centre | selectvoicecom.com.au | CallCenter | Scoop.it

Philippine call centre's implement best practices to maintain excellent customer service and retain the brand's identity. 


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3 Most Effective Guidelines When Coaching Call Centre Agents | selectvoicecom.com.au

3 Most Effective Guidelines When Coaching Call Centre Agents | selectvoicecom.com.au | CallCenter | Scoop.it

Intensive coaching and training are very important to make sure that an outbound and inbound call centre agent's work is of top quality. 


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Types of Quality Assurance Procedures in Call Centres | selectvoicecom.com.au

Types of Quality Assurance Procedures in Call Centres | selectvoicecom.com.au | CallCenter | Scoop.it

Philippine contact centres monitor performance with (QA) quality assurance assessments. 


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The types of irate callers and ways to deal with them | selectvoicecom.com.au

The types of irate callers and ways to deal with them | selectvoicecom.com.au | CallCenter | Scoop.it

Customers seek the assistance of Philippine call centres for many reasons. More often than not, those who dial 1-800 numbers are subscribers who have issues and need assistance


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Most effective Call Centre Outsourcing Incentives | selectvoicecom.com.au

Most effective Call Centre Outsourcing Incentives | selectvoicecom.com.au | CallCenter | Scoop.it

Incentives are a great way to motivate and reward employees. 


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How to improve communication skills in a BPO | selectvoicecom.com.au

How to improve communication skills in a BPO | selectvoicecom.com.au | CallCenter | Scoop.it
A Philippine Call Centre need agents with good English communication skills for them to provide excellent customer experience and interaction to callers.

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Better productivity and workplace for call centre agents | selectvoicecom.com.au

Better productivity and workplace for call centre agents | selectvoicecom.com.au | CallCenter | Scoop.it

Attrition is very common in the Philippine call centre industry. Hiring, training and replacing agents in a short period of time accumulates more expenses. Read about how to avoid it.


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Maintaining culture & quality calls in a BPO | Articles

Maintaining culture & quality calls in a BPO | Articles | CallCenter | Scoop.it
Flexible, affordable offshore Philippine call center, business process outsourcing and virtual office assistants. Customized business support services, inbound and outbound call centers and virtual assistants for small and midsized businesses. Executive Boutique, New York, California, Philippines
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Call Center Outsourcing Concerns Answered

Call Center Outsourcing Concerns Answered | CallCenter | Scoop.it

Flexible, affordable offshore Philippine call center, business process outsourcing and virtual office assistants. Customized business support services, inbound and outbound call centers and virtual assistants for small and midsized businesses. 

ExecutiveBoutique's insight:

Are you hesitant to hire a call center? Here are answers to the most common questions to make you change your mind. 

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Select VoiceCom's curator insight, April 24, 2014 3:51 AM

Outsourcing to a call center is very important for companies who want their customer service to excel.

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The importance of treating employees like customers | Articles

The importance of treating employees like customers | Articles | CallCenter | Scoop.it

Reasons and effects on why you should treat employees like customers

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What to expect when Outsourcing Call Centre Work | selectvoicecom.com.au

What to expect when Outsourcing Call Centre Work | selectvoicecom.com.au | CallCenter | Scoop.it

Providing efficient and reliable customer service is a problem for most companies, that is why they turn to customer service outsourcing. But is it a guarantee that Philippine call centres are able to handle the accounts and meet the customers expectations?


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EB Call Center Helps Calamity Victims | Articles

EB Call Center Helps Calamity Victims | Articles | CallCenter | Scoop.it

Executive Boutique Call Center, through its corporate social responsibility, has managed to donate over $1,500.00 worth of food, makeshift tents and other supplies to the victims of the 7.2 magnitude earthquake that devastated Bohol and Cebu.

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Save your online reputation with Call Center Outsourcing | Articles

Save your online reputation with Call Center Outsourcing | Articles | CallCenter | Scoop.it

Here are ways to avoid being in the center of social media drama.

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Ways to Increase Agents Product Knowledge | Articles

Ways to Increase Agents Product Knowledge | Articles | CallCenter | Scoop.it

Complete product knowledge is an important key for providing excellent customer service and experience to the customers.

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Most Effective Ways to Turn an Irate Customer into a Happy one | Articles

Most Effective Ways to Turn an Irate Customer into a Happy one | Articles | CallCenter | Scoop.it
Flexible, affordable offshore Philippine call center, business process outsourcing and virtual office assistants. Customized business support services, inbound and outbound call centers and virtual assistants for small and midsized businesses. Executive Boutique, New York, California, Philippines
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Ways to reduce hold time and dropped calls in Call Centers

Ways to reduce hold time and dropped calls in Call Centers | CallCenter | Scoop.it

It is a customer’s worst nightmare to be put on hold. Find out how to make transactions easier for your customers and feedback better for the call center.

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Types of Industries that outsource to Philippine Call Centers | Articles

Types of Industries that outsource to Philippine Call Centers | Articles | CallCenter | Scoop.it
Flexible, affordable offshore Philippine call center, business process outsourcing and virtual office assistants. Customized business support services, inbound and outbound call centers and virtual assistants for small and midsized businesses. Executive Boutique, New York, California, Philippines
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Hiring the right type of agent for your call center campaign | Articles

Hiring the right type of agent for your call center campaign | Articles | CallCenter | Scoop.it

Not all Philippine call centers are the same. Outsourcing companies may handle accounts that are not another company’s niche. Before outsourcing to a BPO, you have to check if the call center employs specialist or generic agents.

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Effects of good communication lines in a call center | Articles

Effects of good communication lines in a call center | Articles | CallCenter | Scoop.it

Philippine BPO centers that improve communication channels have employees who are more productive and motivated. When agents have the freedom of professionally communicating with each other, teams become stronger and will give better performance results.

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Managing the effects of stress in a call center | Articles

Managing the effects of stress in a call center | Articles | CallCenter | Scoop.it

Stress is a common experience in any workplace. There are many factors that make it possible. Meeting deadlines, shifting schedules or the pressure to make sure that customer concerns are met while keeping metrics high are only some of the stress contributors.
 
Philippine call centers are the most affected by this kind of situation and it can affect their performance and attitude if it is not addressed. Call Center Outsourcing heavily depends on its call center agents. Bothered employees will not make operations productive. These are the effects of stress and how it can be solved.
 

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Improving Call Center Agent Efficiency

Improving Call Center Agent Efficiency | CallCenter | Scoop.it
Flexible, affordable offshore Philippine call center, business process outsourcing and virtual office assistants. Customized business support services, inbound and outbound call centers and virtual assistants for small and midsized businesses. Executive Boutique, New York, California, Philippines
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Applying Filipino values in the Call Centre | selectvoicecom.com.au

Applying Filipino values in the Call Centre | selectvoicecom.com.au | CallCenter | Scoop.it

Simple everyday scenarios that let the Filipino culture help agents in their productivity.


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Dealing with problem employees at a call centre

Dealing with problem employees at a call centre | CallCenter | Scoop.it

Problem employees are everywhere. Here are ways to deal with employees who take too much of your time because of their behavior.


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Helpful tips for managers from any industry with difficult employees.

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Celebrating Thanksgiving | Articles

Celebrating Thanksgiving | Articles | CallCenter | Scoop.it

Today marks a special day for the United States and all Philippine call center employees who have American clients. Thanksgiving Day is one of the most important holidays in the year. Though it is important to be thankful every single day, Thanksgiving is the day to celebrate its appreciation, meaning and reflection. It also means no work for most call center agents.

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