Call Centers
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Scooped by Shawn Siegel
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Community Management is the New Customer Service

Community Management is the New Customer Service | Call Centers | Scoop.it
This talk was presented at DrupalCon Denver 2012. (#customer #service http://t.co/kIVPo2qq0J Community Management is the New Customer Service)
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Rescooped by Shawn Siegel from Designing service
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40 Statistics Shaping the Future of Contact Centers

40 Statistics Shaping the Future of Contact Centers | Call Centers | Scoop.it
Learn about key 40 call center statistics that are redefining customer service as we know it.

Via Fred Zimny
Shawn Siegel's insight:

Wow

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Scooped by Shawn Siegel
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Real-world ROI of an integrated contact center

White paper: Discover the real-world ROI of an integrated contact center - Download the Nucleus Research Guidebook at CRMXchange.com: http://www.crmxchange.c...
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Rescooped by Shawn Siegel from Hospitals: Trends in Branding and Marketing
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Will Call Centers Replace Hosptial?

Will Call Centers Replace Hosptial? | Call Centers | Scoop.it
Call The Doc offers a 24/7, 365 days a year network of board certified doctors and nurses to provide medical advice, prescription and referral services over the phone. Would you respond to an infomercial for a doctor?

Via eMedToday
Shawn Siegel's insight:

Fascinating topic for the Future Call Center Summit

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eMedToday's curator insight, May 14, 2013 8:36 PM

The call service raises an important strategic issue for hospitals. How can they provide a better communication service to give their patients access to their doctors. If they do provide better access then patients will use a call center to seek advise.