Call center world
13 views | +0 today
Follow
Your new post is loading...
Your new post is loading...
Scooped by Nixxis
Scoop.it!

Summer reading from Nixxis: Tips and tricks from one of the largest growing European call centers.

Summer reading from Nixxis: Tips and tricks from one of the largest growing European call centers. | Call center world | Scoop.it
Nixxis is a publisher of contact centre software that boosts productivity,offering solution for profitable customer interactions at competitive prices.
Nixxis's insight:

#CCTR #CustServ #CX #custexp

more...
No comment yet.
Scooped by Nixxis
Scoop.it!

« Picture contest: « How do you use Nixxis Contact suite? »

« Picture contest: « How do you use Nixxis Contact suite? » | Call center world | Scoop.it
Nixxis is a publisher of contact centre software that boosts productivity,offering solution for profitable customer interactions at competitive prices.
more...
No comment yet.
Scooped by Nixxis
Scoop.it!

Surveys, appointments, etc ...: How to achieve the expected quotas by your customers?

Surveys, appointments, etc ...: How to achieve the expected quotas by your customers? | Call center world | Scoop.it
Nixxis is a publisher of contact centre software that boosts productivity,offering solution for profitable customer interactions at competitive prices.
more...
No comment yet.
Scooped by Nixxis
Scoop.it!

A revolutionary feature for the world of call center

A revolutionary feature for the world of call center | Call center world | Scoop.it
» A revolutionary feature for the world of call center January edition available now! Customer Experience Magazine is packed full of all the latest news and articles from the world of Customer Experience.
more...
No comment yet.
Scooped by Nixxis
Scoop.it!

New: Multi-level rights management !

New: Multi-level rights management ! | Call center world | Scoop.it
Nixxis is a publisher of contact centre software that boosts productivity,offering solution for profitable customer interactions at competitive prices.
more...
No comment yet.
Scooped by Nixxis
Scoop.it!

Polls, surveys or satisfaction measurement, how does it work?

Polls, surveys or satisfaction measurement, how does it work? | Call center world | Scoop.it
Nixxis is a publisher of contact centre software that boosts productivity,offering solution for profitable customer interactions at competitive prices.
more...
No comment yet.
Scooped by Nixxis
Scoop.it!

Nixxis accessible to the visually impaired

Nixxis accessible to the visually impaired | Call center world | Scoop.it
Nixxis is a publisher of contact centre software that boosts productivity,offering solution for profitable customer interactions at competitive prices.
more...
No comment yet.
Scooped by Nixxis
Scoop.it!

Improving the Profitability of your Call Centre

Improving the Profitability of your Call Centre | Call center world | Scoop.it
Nixxis is a publisher of contact centre software that boosts productivity,offering solution for profitable customer interactions at competitive prices.
more...
No comment yet.
Rescooped by Nixxis from Telemarketing
Scoop.it!

Call Center Metrics

Call Center Metrics | Call center world | Scoop.it
Call Center Metrics Explained: Call Center Metrics, Call Center KPI, Call Center Performance Management. The Top 5 Call Center KPI for Successful Call Center Management...

Via Michael Jackson
more...
No comment yet.
Scooped by Nixxis
Scoop.it!

Will you really call your customers back?

Nixxis is a publisher of contact centre software that boosts productivity,offering solution for profitable customer interactions at competitive prices.
more...
No comment yet.
Scooped by Nixxis
Scoop.it!

Will you really call your customers back?

Nixxis is a publisher of contact centre software that boosts productivity,offering solution for profitable customer interactions at competitive prices.
more...
No comment yet.
Rescooped by Nixxis from Communication digitale
Scoop.it!

Call Center et digital, quelle complémentarité ? - Journal du Net

Call Center et digital, quelle complémentarité ? - Journal du Net | Call center world | Scoop.it
Call Center et digital, quelle complémentarité ?

Via Laurent Martel
more...
Laurent Martel's curator insight, January 15, 2014 1:47 AM

le digital agit comme un fournisseur de « fiche » et sa force réside dans ses capacités de ciblage

Scooped by Nixxis
Scoop.it!

Des services clients en décalage avec les attentes des consommateurs

Des services clients en décalage avec les attentes des consommateurs | Call center world | Scoop.it
Mobiles et connectés, les consommateurs ont désormais de nouvelles attentes en matière de service client. Quels sont les canaux les plus pertinents à utiliser pour les entreprises ? Une étude réalisée par LogMeIn offre quelques éléments de réponse.
Nixxis's insight:

#relationclient #SAV #serviceclient #réseauxsociaux #innovation  #clients  #marque #CRM #centreappel #centrecontacts #experienceclient 

more...
No comment yet.
Scooped by Nixxis
Scoop.it!

Stratégie Clients exhibition in Paris: Nixxis was there

Stratégie Clients exhibition in Paris: Nixxis was there | Call center world | Scoop.it
Nixxis is a publisher of contact centre software that boosts productivity,offering solution for profitable customer interactions at competitive prices.
more...
No comment yet.
Scooped by Nixxis
Scoop.it!

Nixxis, call centre software, joins the International Saas community!

Nixxis is a publisher of contact centre software that boosts productivity,offering solution for profitable customer interactions at competitive prices.
more...
No comment yet.
Scooped by Nixxis
Scoop.it!

Top level Thai customer services & support

Top level Thai customer services & support | Call center world | Scoop.it
Nixxis is a publisher of contact centre software that boosts productivity,offering solution for profitable customer interactions at competitive prices.
more...
No comment yet.
Scooped by Nixxis
Scoop.it!

Your Contact Center in the Cloud with Nixxis

Nixxis is a publisher of contact centre software that boosts productivity,offering solution for profitable customer interactions at competitive prices.
Nixxis's insight:

From the start of the school year, Nixxis will provide Nixxis Cloud offer to hosting providers. A solution through which contact centers can benefit of reduced hardware and management costs, and especially of a greater flexibility.

more...
No comment yet.
Scooped by Nixxis
Scoop.it!

Vers une digitalisation du point de vente

Vers une digitalisation du point de vente | Call center world | Scoop.it
Pousser l'internaute à se déplacer en magasin, voilà la nouvelle bataille entamée par les enseignes. Que l'achat se fasse en ligne ou en boutique, il convient néanmoins de se démarquer. Les marques doivent offrir une valeur ajoutée ce qu'offre le mariage entre point de vente et technologies digitale
Nixxis's insight:

méliorez votre expérience client avec Nixxis, logiciel pour centre de contact clients.
http://www.nixxis.com/fr

more...
No comment yet.
Rescooped by Nixxis from Communication digitale
Scoop.it!

Call Center et digital, quelle complémentarité ? - Journal du Net

Call Center et digital, quelle complémentarité ? - Journal du Net | Call center world | Scoop.it
Call Center et digital, quelle complémentarité ?

Via Laurent Martel
more...
Laurent Martel's curator insight, January 15, 2014 1:47 AM

le digital agit comme un fournisseur de « fiche » et sa force réside dans ses capacités de ciblage

Rescooped by Nixxis from Sébastien KOUKEL
Scoop.it!

Service client : la France encore loin de l'excellence - Relation Client Magazine

Service client : la France encore loin de l'excellence - Relation Client Magazine | Call center world | Scoop.it
Service client : la France encore loin de l'excellence Relation Client Magazine Selon le Baromètre International de la Relation Client commandité par l'INRC et réalisé par Ipsos, 65% des Français pensent que les entreprises font des efforts en...

Via Sébastien KOUKEL (en recherche Passive)
more...
No comment yet.
Scooped by Nixxis
Scoop.it!

Five Major Trends that will Change the Contact Center World

Nixxis is a publisher of contact centre software that boosts productivity,offering solution for profitable customer interactions at competitive prices.
more...
No comment yet.
Scooped by Nixxis
Scoop.it!

Five Major Trends that will Change the Contact Center World

Five Major Trends that will Change the Contact Center World | Call center world | Scoop.it
Nixxis is a publisher of contact centre software that boosts productivity,offering solution for profitable customer interactions at competitive prices.
more...
No comment yet.