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7 Things CEOs Should Know About Call Centers | Talkdesk

7 Things CEOs Should Know About Call Centers | Talkdesk | call center software | Scoop.it
Leverage the full potential of your call center. It is the voice of your company and is a powerful tool that can increase customer loyalty and lifetime value.
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Everything You Need to Know About Do not Call Lists | Talkdesk

Everything You Need to Know About Do not Call Lists | Talkdesk | call center software | Scoop.it
It is absolutely critical that any company making outbound calls comply with the National Do Not Call Registry.
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It is absolutely critical that any company making outbound calls comply with the National Do Not Call Registry. Failing to do so can result in heavy fines, legal action and the termination of use of the phone number.

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6 Advantages of Using an ACD | Talkdesk

6 Advantages of Using an ACD | Talkdesk | call center software | Scoop.it
ACDs add significant value to any company by streamlining business processes, increasing agent productivity, team cohesiveness and collaboration.
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What is IVR and 6 Benefits of Using One | Talkdesk

What is IVR and 6 Benefits of Using One | Talkdesk | call center software | Scoop.it
IVR is a telephony menu system that enables identification, segmentation and routing of callers to the most appropriate agent. Increase your ROI with an IVR.
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It is a simple and effective and will significantly reduce costs and increase efficiency within any company.

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10 Reasons Why You Need an IVR | Talkdesk

10 Reasons Why You Need an IVR | Talkdesk | call center software | Scoop.it
IVRs are a smart investment with the potential to generate a huge ROI. Any company can clearly benefit from using an IVR and can afford one.
Talkdesk's insight:

Do you think IVRs are a waste of money, not necessary for your SMB or are super cheesy? Do you think that customers don’t like interacting with an IVR, or will be turned away from your business if they are greeted by an IVR? Do you think they are too hard to setup, require sophisticated telephony or hardware or software to install? If you answered yes, indulge us for one blog post.

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10 Power Dialer Features that Enhance Outbound Sales and Marketing | Talkdesk

10 Power Dialer Features that Enhance Outbound Sales and Marketing | Talkdesk | call center software | Scoop.it
A power dialer can dramatically increase sales and marketing practices. Many power dialers are priced at affordable rates for SMBs, making the ROI huge.
Talkdesk's insight:

Power dialers will save your team time, increase efficiency and increase the number of people a team can contact in a given period of time.

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